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Customer Ratings & Reviews

Night Owl - Extreme HD 8-Channel, 8-Camera Wired 1TB DVR Surveillance System - Black/White-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 108 reviews

83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
  • Rating: 1 out of 5 stars

    Returning due to useless app

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The android app is terrible, therefore I will be returning the system. Without remote viewing, the system is useless to me.

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      We are sorry you have are having issue with your Night Owl application. Please contact our technical support team so they may assist you by troubleshooting the application and your system. The number to call is 1-866-390-1303, we look forward to assisting you. Thank you.

  • Rating: 3 out of 5 stars

    Great picture quality, poor app.

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The app is slow to load the footage and you can not review recorded footage via the app, only through the dvr. Picture quality is good however.

    I would recommend this to a friend

    • Brand response

      Night Owl

      We are sorry for the issue you are experiencing when attempting to view recordings via the Night Owl Application. For best connection, we recommend using Wi-Fi when attempting to view recordings remotely from your smart device. Also, we suggest having an internet connection with a minimum upload speed of 2 Mbps for your DVR. These should provide you with the best experience, otherwise, please contact our technical support team for further assistance. Thank you.

  • Rating: 5 out of 5 stars

    Good quality!

    Posted
    Briher
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have installed 5 so far and the quality of the image is very good. I am not loving the app so much it does freeze alot and takes a little long to load but I really like the quality of the cameras overall.

    I would recommend this to a friend

    • Brand response

      Night Owl

      We appreciate your feedback, thank you so much for choosing Night Owl!

  • Rating: 3 out of 5 stars

    Worst customer service, app is not good

    Posted
    dobi
    • My Best Buy® MemberMember

    I used Ravo brand for years and its expensive but outstanding. I have 2 Samsung indoor wireless camera and outstanding app, but night owl app is not good at all. I thing my VGA port is not working. Called customer service but couldn't resolve this issue. System is less than 30 days old but paid $200.00 for installation so can't return it because I have to go through this installation process again. Tried 2 different VGA monitors and 5 different VGA cables but no results. Another issue s if someone comes by camera in all white clothing its not catching. Big mistake buying this camera. I bought this at Best Buy.

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Good Afternoon, we are very sorry for the issues you are currently experiencing. Please contact our advanced technical support team so they may further troubleshoot. You may contact them through email at techteam@nightowlsp.com, in the email please provide us with your name, phone number and a description of the issues. We look forward to assisting you.

  • Rating: 3 out of 5 stars

    They are ok .

    Posted
    Carly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    They are ok ! They do the job. But I had a very difficult time to install them to the WiFi and get them working. I have one that went down and is now black n white. And after a month I still have a hard time viewing all my cameras on the mobile app.

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Good Afternoon. This issue would need to be troubleshot by one of our technicians. Please call 1-866-390-1303 at your convenience and one of our agents will troubleshoot the issue you are having. Thank you!

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    Rwolfe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had high hopes for this system and I got a good deal on this. Wasted money!!! you can barely see 10 feet with the IR night vision or you have to leave a light on outside so you can see. Day quality is good. User interface for the DVR is lacking and the app seems to all ways have issues or not detect the DVR which equals no remote viewing. Would return it but I bought it on Black Friday and waited for it to get warm to install and now I have surpassed the return window so now I'm stuck with a junk system

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Good Afternoon and thank you for providing this feedback. Without troubleshooting with you, we cannot address the issues with your Night Vision or remote viewing. These cameras provide up to 100 ft. of Night Vision, so not sure why you are only receiving 10. Additionally, we are not experiencing any issues with our remote viewing apps. Please call our technical support team at 1-866-390-1303 at your convenience so one of our agents can work with you to address these issues and ensure you are up and running. Thank you!

  • Rating: 1 out of 5 stars

    Cheap Cameras HORRIBLE APP!

    Posted
    JustoGabriel
    • My Best Buy® MemberMember

    First, I had Night Owl for many years, they used to be cutting edge and great equipment, in the last 3 years I had 2 systems, this I am about to return, 2 cameras do not turn the IR at night anymore and one completely died, called Night Owl and I was told because I have a best Buy plan, I must use Best Buy... you know, for that I would only take 1 star, I am ok with it.... But here is the reason why you shoulD NOT buy this system...the APP, Android, IOS or PC... if you have the unit to record 24/7 it will record in blocks of 1hr, if you want to check your home at any block because something happened around 55 minutes after the hour (Lets say 12:40) you MUST watch all 40 minutes till the event, no Fast Forward, No Slides, NOPE, only regular...so if you want to see a 18 minute event, you must watch the whole hour.... so, Night Owl response is to set the device to record only when it detects movement.... first flaw...if the event starts outside the camera motion detect range, you will never know, then, again...lets say you did catch the full 18 event...guess what, if at 12 minutes a key part of the event, you must go back and watch all again, as I said before, no FF, no slide. Again, Night Owl response is "download the full video" really???? yeah... useless. I will use the Best Buy Program, and get my $$$ back and buy a Chinese cctv one that will have an app that is actually user friendly. Que the canned response "we apologize for the inconvenience, we will pass your suggestion to our developer", witch translates to "we sell enough, we dont care about one person"

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Good Afternoon. We are sorry to hear you are unhappy with your Night Owl system. There are many advanced features built into the DVR that allow for easy access and playback. We would be happy to walk you through them and highlight different options discussed in your product manual. Please email techteam@nightowlsp.com with your name, best contact phone number and the best time of day to reach you. One of our agents will promptly follow up with you. We look forward to hearing from you.