Customer Ratings & Reviews
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Customer ratings & reviews
Not working on arrival. Have to return. I have already received 2 harrassing emails from manufacturer to hurry up and get my receipt and non-functional equipment sent in and it's been less than a week since notifying them that after I installed all of my cameras, that the DVR will not connect to the internet. I install fiber-optic cable TV and internet for a living and the technical support was sub par.
No, I would not recommend this to a friend
Good Afternoon, we are very sorry for the experienced you have gone through so far with our technical support team. We do not intend to make any of our customers feel harassed by the emails we may send to request information to process a possible warranty claim, we appreciate your feedback on this matter. Regarding the Night Owl DVR not working on arrival and if you are still in possession of the device, please contact our advanced technical support team for additional assistance, you may reach us via email at firstname.lastname@example.org. In your email please provide us with your name, number, the model number of your system and a brief description of the issue you are experiencing. Again, we are sorry for the experienced and we hope to hear from you soon so we may be able to provide you with additional assistance, thank you.
Overall decent surveillance systemPosted
I already had a 4 camera system , but wanted to expand to 8. . It was almost impossible to find cameras that were compatible with the old system so I bought this one. Cameras do what they are supposed to to do. Good picture quality in both bright day time and low night time light. Even after testing all cables and cameras prior to installation, upon initial start up ,I had a camera that didnt work. After swapping cameras, I determined it was the cable and had to purchase and rerun a new one. Checked the non working one and there were no signs of damage to the insulation. or connectors. Cables do feel cheap. Lastly, I'm not sure why all 8 cameras can be configured in 2 rows of 4 on the monitor. The only option to view all cameras at once is 3 rows of 3 leaving a blacked out corner on the monitor and reducing the picture size. Once I completely firgue playback options, I will enjoy this system.
I would recommend this to a friend
Thank you so much for the feedback and for being a repeat Night Owl customer. Our agents are here 24/7 to assist with setup issues and will happily walk you through the playback menu. We also have the full product manual on our support site at NightOwlSP.com. Thank you!
First purchased in April of 2017. Everything was ok until one day in December of same year we came in and there was no picture coming from the camera's. The Night Owl DVR showed power was going to it but no video feed was coming through. We plugged a different computer into our monitor to make sure that wasn't the issue, it wasn't. We plugged the Night Owl DVR into a different computer (to double check) still nothing. Called Night Owl and they had me try unplugging and re-plugging in of all cords, nothing worked. They said they think it was our network. Now mind you it did work for 9 months on this network without a problem. As this is a business, I could not be without a security system. I ordered another night owl December 26th 2017. About 4 months later it started giving us issues, Called night owl again and they had me do the same thing as the first call. It did start working again after my 2 hr phone call but could not pull up wirelessly on phone. Decided that wasn't a big deal and let it go. Now we have had the second night owl for 1 yr and 2 months and it has stopped working yet again. Night Owl informed me it was out of warranty and they would be happy to upgrade me to a different system, at MY expense. I don't usually write bad reviews as I think they are mostly written out of anger but this time I wanted to make others aware. Unless you want to be on the phone every 6 months for 1 plus hours of hold time and no help on their device, I would look elsewhere. If they would have, in any of the 3 times I had a problem told me, Let me get you a new DVR to see if that works I wouldn't be so upset. Instead they pretty much told me, sorry your problem. The cameras seemed to work ok when the DVR was working, Night vision worked pretty well also. That was why I purchased the second one in the first place. It doesn't hold much on the 1 TB HDD without us having to buy an additional Hard drive for storage. We always had a problem pulling up camera feed either live or past from away from the office. As a business owner, I can assure you this product is not worth the frustration and hours of phone calls it required to have it operate properly. I should also share that I have a Night Owl X at home for our home security, that one is wireless. I can't have a camera more than 15ft away from receiver or it can't connect. Putting it outside your house is next to impossible. Live feed on my phone doesn't work 1/2 the time with this Night Owl X neither. I am usually a pretty easy going person but at this point I can guarantee I will by a whole new system and re-wire everything before I would spend another dime on a Night Owl. Please read this as a product review, not a Complaint forum!
No, I would not recommend this to a friend
Steph. We responded to this review previously when you posted it to another product page. In case you did not receive that response, we are happy to reiterate it for you now. We want to look into the issues you have described further, but will need to gather some more information from you. Please email email@example.com with your 1) name, 2) best contact information, 3) best time of day to reach you, 4) a brief description of the issues you have with your Night Owl system and 5) your support ticket number with our technical support team. This email will put you in direct contact with our internal advanced support team who will be able to look into what occurred and consider additional remedies. Thank you again for this feedback and we look forward to hearing from you.