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Customer Ratings & Reviews

Night Owl - Extreme HD 8-Channel, 8-Camera Wired 1TB DVR Surveillance System - Black/White-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 112 reviews

84%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-17 of 17 Reviews mentioning:
for night use
  • Rating: 5 out of 5 stars

    Clear vision both night and day

    Posted
    Longtemple
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the cameras and the fact that I can hear what's going on.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Thank you so much for the review and for choosing Night Owl!

  • Rating: 5 out of 5 stars

    Great camera system for first time users

    Posted
    aidaqa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Camera are of great quality, sharp video resolution and night vision is impeccable.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Thank you so much for choosing Night Owl.

  • Rating: 5 out of 5 stars

    Nice quality and easy to configure

    Posted
    Alexis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    In my experience the Night owl cameras have been easy to configure for remote access, easy to install and provide good quality image both during day and night.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Thank you so much for your feedback and for choosing Night Owl!

  • Rating: 5 out of 5 stars

    Night Owl works Nice

    Posted
    1000ok
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am usind this brand since Standar Definition, and now muchbetter HD

    I would recommend this to a friend

    • Brand response

      Night Owl

      We are very glad everything is working for you, thank you so much for being a loyal Night Owl customer.

  • Rating: 5 out of 5 stars

    Night owl security

    Posted
    Barry
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This system was easy to set up and the night vision is good.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Thank you so much for choosing Night Owl!

  • Rating: 5 out of 5 stars

    Great camera for home surviellance

    Posted
    oscarios
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great home surveillance for day and night with notification when motion is detected.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Thank you so much for choosing Night Owl!

  • Rating: 3 out of 5 stars

    Good sistem poor app

    Posted
    Alberto
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    after night month with the night owl system, I realize that for the price is an aceptable device, with good performance, good vision at night, also is very complicated set up for recording motions and normal footage at the same time, using different channels. after this time the output HDMI goes out, dead, no signal is coming out it, the SVGA signal still working, my question is> the Nigth Owl company give a one-year guaranty, what I need to do for so?

    I would recommend this to a friend

    • Brand response

      Night Owl

      Hi Alberto. Please call our technical support team at 1-866-390-1303 at your convenience. We have agents available 24/7 who can assist.

  • Rating: 5 out of 5 stars

    A great system

    Posted
    Hideout
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The equality it great during the day and night. Was sure if I would be able to see clear at night but you can see.

    I would recommend this to a friend

    • Brand response

      Night Owl

      That is great to hear. Thank you for choosing Night Owl!

  • Rating: 5 out of 5 stars

    Not bad

    Posted
    Joany
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For months I've been looking for security cameras for our home but didn't want to spend 500 plus for some that I wasn't sure if they would meet my wants. But then I came across a black Friday deal for 200 bucks and figured eh what the heck I'd give them a try and I think they are really great for the price. The were kinda of a pain to hook up because of the wires but I wanted these because of that, I was of interference w the wireless ones. On top of that I love the idea that u can use ur phone or laptop to check the cameras anytime of the day or night which is great when were away from the house or even in bed not wanting to get up, definitely peace of mind. I'd definitely recommend these to a friend wanting peace of mind. Also the night vision isn't bad at all eather I'm adding a picture so u can see that.

    I would recommend this to a friend

    • Brand response

      Night Owl

      We appreciate your feedback regarding your system. Thank you for choosing Night Owl.

  • Rating: 4 out of 5 stars

    Best purchase for us.

    Posted
    Cindy
    • Verified PurchaserVerified Purchase

    The view is great and love the night vision so clear. Would highly recommend excellent app.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Thank you so much for choosing Night Owl.

  • Rating: 5 out of 5 stars

    Owl

    Posted
    Mariposa
    • Verified PurchaserVerified Purchase

    Awesome product! I will have to say. Wonderful in the day and night motion.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Thank you so much for choosing Night Owl!

  • Rating: 5 out of 5 stars

    Great cameras.

    Posted
    GatorSue26
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love, love, love my new Night Owl Cameras. The quality of the picture is outstanding. The Geek Squad did a great job of aligning them so that I can see the whole field that I wanted covered. The night vision looks almost like daytime.

    I would recommend this to a friend

    • Brand response

      Night Owl

      So happy to hear. Thank you for choosing Night Owl!

  • Rating: 5 out of 5 stars

    1080

    Posted
    KRob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'm really enjoying the system,. Just installed it last night so I'm still figuring everything out. 1080 Resolution makes a big difference. It very clear and shows in color in the day and b/w when night vision is on.

    I would recommend this to a friend

    • Brand response

      Night Owl

      We are very glad you are enjoying your Night Owl system. Thank you so much for choosing Night Owl.

  • Rating: 5 out of 5 stars

    Nice cameras!!!

    Posted
    CindyLouWho
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Finally, put cameras up and they are more than what I expected as in clarity and quality. The clarity is very clear and the HD is amazing even when you zoom in. The night vision mode still gives a clear picture also. I would rate these cameras more than 5 stars in my book. For the price I paid $249 on Black Friday they are well worth it!!!

    I would recommend this to a friend

    • Brand response

      Night Owl

      We are very glad to know everything is working for your, thank you so much for choosing Night Owl!

  • Rating: 5 out of 5 stars

    very happy

    Posted
    theladyofthehouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    i like that night owl has no extra fees. works with or with out internet, you have options. I choose wired to prevent hacking, someone gaining access to my home or just watching. @@@@@@@@ it can happen) You can always add a small wireless or motion sensor one for watching your DVR box or just hide it really good. I Have enough bills I don't need to pay for a cloud That I have no idea who is controlling it. Installed my self it wasn't hard just time consuming, well worth it.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Good Afternoon and thank you for the review! We couldn't agree more! A wired system is the most secure option in the market and we don't like burdening our customers with monthly fees.

  • Rating: 4 out of 5 stars

    Overall decent surveillance system

    Posted
    Rodz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I already had a 4 camera system , but wanted to expand to 8. . It was almost impossible to find cameras that were compatible with the old system so I bought this one. Cameras do what they are supposed to to do. Good picture quality in both bright day time and low night time light. Even after testing all cables and cameras prior to installation, upon initial start up ,I had a camera that didnt work. After swapping cameras, I determined it was the cable and had to purchase and rerun a new one. Checked the non working one and there were no signs of damage to the insulation. or connectors. Cables do feel cheap. Lastly, I'm not sure why all 8 cameras can be configured in 2 rows of 4 on the monitor. The only option to view all cameras at once is 3 rows of 3 leaving a blacked out corner on the monitor and reducing the picture size. Once I completely firgue playback options, I will enjoy this system.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Thank you so much for the feedback and for being a repeat Night Owl customer. Our agents are here 24/7 to assist with setup issues and will happily walk you through the playback menu. We also have the full product manual on our support site at NightOwlSP.com. Thank you!

  • Rating: 1 out of 5 stars

    Buyer beware

    Posted
    Steph
    • My Best Buy® MemberMember

    First purchased in April of 2017. Everything was ok until one day in December of same year we came in and there was no picture coming from the camera's. The Night Owl DVR showed power was going to it but no video feed was coming through. We plugged a different computer into our monitor to make sure that wasn't the issue, it wasn't. We plugged the Night Owl DVR into a different computer (to double check) still nothing. Called Night Owl and they had me try unplugging and re-plugging in of all cords, nothing worked. They said they think it was our network. Now mind you it did work for 9 months on this network without a problem. As this is a business, I could not be without a security system. I ordered another night owl December 26th 2017. About 4 months later it started giving us issues, Called night owl again and they had me do the same thing as the first call. It did start working again after my 2 hr phone call but could not pull up wirelessly on phone. Decided that wasn't a big deal and let it go. Now we have had the second night owl for 1 yr and 2 months and it has stopped working yet again. Night Owl informed me it was out of warranty and they would be happy to upgrade me to a different system, at MY expense. I don't usually write bad reviews as I think they are mostly written out of anger but this time I wanted to make others aware. Unless you want to be on the phone every 6 months for 1 plus hours of hold time and no help on their device, I would look elsewhere. If they would have, in any of the 3 times I had a problem told me, Let me get you a new DVR to see if that works I wouldn't be so upset. Instead they pretty much told me, sorry your problem. The cameras seemed to work ok when the DVR was working, Night vision worked pretty well also. That was why I purchased the second one in the first place. It doesn't hold much on the 1 TB HDD without us having to buy an additional Hard drive for storage. We always had a problem pulling up camera feed either live or past from away from the office. As a business owner, I can assure you this product is not worth the frustration and hours of phone calls it required to have it operate properly. I should also share that I have a Night Owl X at home for our home security, that one is wireless. I can't have a camera more than 15ft away from receiver or it can't connect. Putting it outside your house is next to impossible. Live feed on my phone doesn't work 1/2 the time with this Night Owl X neither. I am usually a pretty easy going person but at this point I can guarantee I will by a whole new system and re-wire everything before I would spend another dime on a Night Owl. Please read this as a product review, not a Complaint forum!

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Steph. We responded to this review previously when you posted it to another product page. In case you did not receive that response, we are happy to reiterate it for you now. We want to look into the issues you have described further, but will need to gather some more information from you. Please email techteam@nightowlsp.com with your 1) name, 2) best contact information, 3) best time of day to reach you, 4) a brief description of the issues you have with your Night Owl system and 5) your support ticket number with our technical support team. This email will put you in direct contact with our internal advanced support team who will be able to look into what occurred and consider additional remedies. Thank you again for this feedback and we look forward to hearing from you.