Customer Ratings & Reviews
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Customer ratings & reviews
Not working on arrival. Have to return. I have already received 2 harrassing emails from manufacturer to hurry up and get my receipt and non-functional equipment sent in and it's been less than a week since notifying them that after I installed all of my cameras, that the DVR will not connect to the internet. I install fiber-optic cable TV and internet for a living and the technical support was sub par.
No, I would not recommend this to a friend
Good Afternoon, we are very sorry for the experienced you have gone through so far with our technical support team. We do not intend to make any of our customers feel harassed by the emails we may send to request information to process a possible warranty claim, we appreciate your feedback on this matter. Regarding the Night Owl DVR not working on arrival and if you are still in possession of the device, please contact our advanced technical support team for additional assistance, you may reach us via email at firstname.lastname@example.org. In your email please provide us with your name, number, the model number of your system and a brief description of the issue you are experiencing. Again, we are sorry for the experienced and we hope to hear from you soon so we may be able to provide you with additional assistance, thank you.