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Customer Ratings & Reviews

Night Owl - Extreme HD 8-Channel, 8-Camera Wired 1TB DVR Surveillance System - Black/White-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 108 reviews

83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 2 out of 5 stars

    Unable to view 2 NightOwl system same network

    Posted
    TonyC
    • My Best Buy® MemberMember

    I have 1st system bought at costco and work great. Everything just scan barcode and done. This is 2nd nightowl system and problem came! No way to get this work in mobile app or pc . I chat with Night owl support. NightOwl technician support remote my pc to set up for 2 hrs and GAVE UP. Another NightOwl technician said can't keep 2 NightOwl system work at same time, same network. But I buy another Lorex system and just scan bar code , all done great! Cause Lorex DVR fan so noisy at night. I can't keep Lorex. Now I go to return 2nd Nightowl too!

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Hello Tony, we are very sorry for the issue you are experiencing when attempting to get your second Night Owl system connected to your PC. Please contact our advanced technical support team via email at techteam@nightowlsp.com, in the email provide us with your name, number and a brief description of the issue you are experiencing. We look forward to assisting you.

  • Rating: 2 out of 5 stars

    Not happy

    Posted
    Aisha
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The camera might be good but the set I have some of my camera not showing clear they going on and out. Some of the camera not showing at all. I have to take them back to store I believe I just bought an bad box

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Please call our 24/7 technical support team at 1-866-390-1303. One of our agents will troubleshoot this issue with you and advise the best course!

  • Rating: 2 out of 5 stars

    App is not great

    Posted
    SD619
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The app keeps quicking me out. Price was great, but not worth if you want to use the app. Check reviews on their app.

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Good Afternoon, we are very sorry for the issues you may be experiencing with your Night Owl application. Please contact our technical support team so they may assist you by troubleshooting the application. We are available 24/7, simply call us at 1-866-390-1303 or email us at support@nightowlspsupport.com. We look forward to assisting you, thank you.

  • Rating: 2 out of 5 stars

    hard to set up

    Posted
    thorny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    having a hard time setting up, customer support is difficult to deal with and very time consuming.

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      We apologize for the issues you are experiencing when attempting to set up your Night Owl system. Please contact our advanced technical support team for additional assistance. You may reach us via email at techteam@nightowlsp.us, in the email provide us with your name, number and a brief description of the issue experienced. We look forward to hearing from you, thank you for choosing Night Owl.

  • Rating: 2 out of 5 stars

    Baseline security system

    Posted
    Jrbb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Not worth the price, cameras are low quality junk.

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Good afternoon and thank you for the feedback. We would love to speak with you and address any issues you have had with this product. Please call 1-866-390-1303 and one of our agents will fully troubleshoot any current problems and ensure you are getting the most our of your system. We look forward to hearing from you and improving your experience!

  • Rating: 2 out of 5 stars

    Cheap quality

    Posted
    Noba
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The cameras are not good quality but not bad for a beginner

    I would recommend this to a friend

    • Brand response

      Night Owl

      We appreciate your feedback. Please do not hesitate to contact our technical support team for any assistance you may require setting up your cameras. Thank you for choosing Night Owl.