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Customer Ratings & Reviews

Night Owl - Extreme HD 8-Channel, 8-Camera Wired 1TB DVR Surveillance System - Black/White-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 109 reviews

83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-10 of 10 Reviews
  • Rating: 3 out of 5 stars

    Worst customer service, app is not good

    Posted
    dobi
    • My Best Buy® MemberMember

    I used Ravo brand for years and its expensive but outstanding. I have 2 Samsung indoor wireless camera and outstanding app, but night owl app is not good at all. I thing my VGA port is not working. Called customer service but couldn't resolve this issue. System is less than 30 days old but paid $200.00 for installation so can't return it because I have to go through this installation process again. Tried 2 different VGA monitors and 5 different VGA cables but no results. Another issue s if someone comes by camera in all white clothing its not catching. Big mistake buying this camera. I bought this at Best Buy.

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Good Afternoon, we are very sorry for the issues you are currently experiencing. Please contact our advanced technical support team so they may further troubleshoot. You may contact them through email at techteam@nightowlsp.com, in the email please provide us with your name, phone number and a description of the issues. We look forward to assisting you.

  • Rating: 3 out of 5 stars

    They are ok .

    Posted
    Carly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    They are ok ! They do the job. But I had a very difficult time to install them to the WiFi and get them working. I have one that went down and is now black n white. And after a month I still have a hard time viewing all my cameras on the mobile app.

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Good Afternoon. This issue would need to be troubleshot by one of our technicians. Please call 1-866-390-1303 at your convenience and one of our agents will troubleshoot the issue you are having. Thank you!

  • Rating: 3 out of 5 stars

    It is easy set up

    Posted
    Patty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a challenging time using playback. Prefer the Swann cameras better. This is a camera set that works yet has no individual playback per camera. Swann has playback per camera making it all much easier to use in a hurry.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Hi. You are able to playback a single camera with this system as well. Please call our technical support team at 1-866-390-1303 at your convenience and one of our agents will happily assist.

  • Rating: 3 out of 5 stars

    So many cameras

    Posted
    AtmosLover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It is a great buy for the price and the amount of cameras you’re getting out of it. The quality is so so. Don’t expect super nice cameras but if you’re not picky this will do the job.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Good Afternoon and thank you for the review. We would like to troubleshoot the quality issue you are having with these cameras. Please call 1-866-390-1303 at your convenience and one of our reps can better assist. Thank you for choosing Night Owl!

  • Rating: 3 out of 5 stars

    Decent cameras

    Posted
    Nflboo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Work's good still can't see License plate's or face's all that good but better then 720p I would recommend if you don't mine the flaws I said.

    I would recommend this to a friend

    • Brand response

      Night Owl

      There are a few factors that will prevent getting the best picture, things such as distance, weather, lighting or the speed in which the person or object is moving will determine the quality of the recording. For any assistance, please contact our technical support team via email at support@nightowlsp.us. Thank you for choosing Night Owl.

  • Rating: 3 out of 5 stars

    Great picture quality, poor app.

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The app is slow to load the footage and you can not review recorded footage via the app, only through the dvr. Picture quality is good however.

    I would recommend this to a friend

    • Brand response

      Night Owl

      We are sorry for the issue you are experiencing when attempting to view recordings via the Night Owl Application. For best connection, we recommend using Wi-Fi when attempting to view recordings remotely from your smart device. Also, we suggest having an internet connection with a minimum upload speed of 2 Mbps for your DVR. These should provide you with the best experience, otherwise, please contact our technical support team for further assistance. Thank you.

  • Rating: 3 out of 5 stars

    Nice Video system for the money

    Posted
    Willie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The video system works great but the software does not work well. Sometimes the notification or live viewing does not work.

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      Thank you very much for your feedback. We are sorry you are having issues with the Night Owl Software, please contact our technical support team so they may assist you by troubleshooting the software. We are available 24/7, you may contact us via email at support@nightowlspsupport.com or by calling us at 1-866-390-1303. Thank you and we look forward to assisting you.

  • Rating: 3 out of 5 stars

    Good camera

    Posted
    Lito
    • Verified PurchaserVerified Purchase

    Good camera system for the price but i have one broken one channel. So i got 7 camera working one broken

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      We are very sorry for the issues you are experiencing with your Night Owl camera, please contact our technical support team so they may further assist you. You may reach us by calling 1-866-390-1303, we are available 24/7. We look forward to assisting you, thank you for choosing Night Owl.

  • Rating: 3 out of 5 stars

    Easy set up

    Posted
    Hmat
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Video play is difficult. Set up is easy. Retrieving saved videos is a process.

    I would recommend this to a friend

    • Brand response

      Night Owl

      Good Afternoon. We do not like hearing that you are having some difficulty accessing different features. At your convenience, please call our technical support team at 1-866-390-1303 and one of our agents will happily assist.

  • Rating: 3 out of 5 stars

    Cheap

    Posted
    BigRo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Plastic on Camera is very cheap. I would not recommend this system

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      We will be happy to troubleshoot any issues you may be experiencing with your cameras. Also, keep in mind that all of our products come with the 12 month Manufacturer Warranty. Please call us at 1-866-390-1303 so we may further assist you with any troubleshooting. Thank you for choosing Night Owl.