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Customer Ratings & Reviews

Ninja - Coffee Bar 10-Cup Coffee Maker - Black/Stainless-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 1071 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 24 Reviews
  • Rating: 1 out of 5 stars

    Poor Quality - Bad Warranty

    Posted
    Stickman

    This product has a clean indicator light that came on after 30 days and wouldn't go off even after following the cleaning instructions. After researching on the web I found this is a very common problem for this product. Called their "Concierge" service and was told there is a heavy duty clean process (not mentioned anywhere in their manual) that takes 4 hours and if that didn't work it was probably a defect covered under warranty. It didn't work. Called the "Concierge" back and was told it is really not serious and the best option is I should just live with it. If I didn't want to do that they would send me a replacement part at a cost of $25. When I complained about having to pay anything to fix a manufacturer defect clearly within warranty I was asked "didn't you read the detail in the warranty (aka the fine print)?? Bad quality, bad service, bad warranty, bad policy. Save yourself some grief and do your own web research and find out how many people have had this same issue with this product. Otherwise you will just have to live with the defect or pay to fix it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Avoid the Ninja!

    Posted
    Stellar4208

    For Christmas my husband purchased a Ninja CF091 32CF4 from Best Buy for me. After a mere two weeks it started making only a third (or less) of the water placed in the Removable Water Reservoir. He researched the problem and found that "burping" the air out of the lower tank may solve the problem - AKA Ninja CPR. This seems to be working (for the moment) and SO FAR we've not had the CLEAN indicator problem. HOWEVER - he noticed that the way the fittings work between the removable reservoir and lower chamber will nearly ALWAYS introduce air into the lower chamber. When the removable water reservoir empties it pulls air into the opaque fitting at the bottom of the reservoir, when the reservoir is re-filled the air remains trapped and is then pulled down into the lower chamber. His solution is EVERY TIME you re-fill the removable water reservoir you MUST put it on, and take it off, of the lower chamber several times until the air is evacuated. Seems to me a very poor design.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great product until it started leaking

    Posted
    Andy
    • My Best Buy® Member

    I really liked this coffee maker for the first few weeks that I had it. After that though, it began to leak water from the reservoir which then meant that I couldn't leave the tank full when not using it otherwise I would end up with water all over my counter top. I called Ninja's customer service and they offered to replace my unit, however, they required ME to pay $20 in shipping with no guarantee that the new unit wouldn't have the same issue. After searching about this issue in Google, I found many others have had this same problem. I wish the manufacturer would stand behind the product and offer a replacement at no cost. Given my experience with their customer service, I cannot recommend this product or any other Ninja product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful customer service from Shark Ninja

    Posted
    rachel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We bought this coffee pot and began using it. Less than a month went buy and the machine started to malfunction. It would not brew for more than a few seconds before shutting off. Not only was it a faulty product but when we called Ninja. They told us we would have to pay 20.00 to ship a replacement part-and that’s with a one year warranty on the product. I asked them if this happened again would we have to pay shipping again. The answer is yes. Don’t Buy unless your willing to pay endless shipping fees for a product that doesn’t work. The irony here is that Best Buy shipped us our initial coffee pot free of charge.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Looks but Horrible Execution.

    Posted
    ElectronicJunkie
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member
    • Top 1000 ContributorTop 1000 Contributor

    I received the coffee pot and was excited to make all these sweet coffees they say you can make. Well, first off, the cold brew works, tried that right out of the box. The milk frother works great as well. Next I went on to the warm coffee and made a full carafe, but only once. No matter what I do, the coffee maker will only make a half carafe. I have done all the steps per Ninja's website and customer service via telephone. After some more in depth research, this is a common issue. I cannot give a full review on other features because I have stopped using it after 2 days. First it was the half carafe brewing, by the 2nd day, it was the leaking. I am not happy with this Ninja product, I own many others but this is a $60 coffee pot at best. My $35 one works better and keeps the coffee warmer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product

    Posted
    Swarrick
    • My Best Buy® Member

    Terrible product. First unit quit working after about 2 weeks. Best buy replaced with a second unit which quit working after about a month. Worked with customer service multiple times to try to get it working. I hate trying to fight with it every morning to make a pot of coffee or when guests are over. Ninja Customer service offered to send a replacement for$20 shipping but after spending so much on the unit already, I'd rather spend the$20 on a coffee maker I know will work. The coffee tastes good when the machine actually works, but it has far too many glitches for the price. I do not plan to purchase this brand ever again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stops making coffee after 10 seconds

    Posted
    crylyn44
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I thought that Ninja was a good reliable brand, didn't think that I needed the extended warranty. I was wrong. Got it right before Christmas as a gift for my husband. Worked great for several months. Out of the blue, it stops making coffee after 10 seconds. Clean button wouldn't turn off, figured out how to fix that after looking at reviews online. Can't figure out how to fix the problem of shutting off after 10 seconds. I've done everything and read every review. Waste of money. Keurigs suck too. Went through two of those taking a crap on me before I said never again...Going to stick to old school coffee makers that will last more than just a few months.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unreliable & Horrible Customer Service

    Posted
    jdnelson103
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We've had our Ninja Coffee Bar for 2 months now, and a couple weeks ago it started telling us that it needed to be cleaned after every use. If we didn't clean it, it would not brew. I called customer service, and the will replace the base unit, however, I have to pay $20 S&H, and it'll take 4-6 weeks. When I complained, they said it's stated in the user manual. Yes, the user manual I don't get to see until after I've purchased it. And, surprise surprise, there was no supervisor available to speak to. And there's no guarantee the replacement works either.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Coffee Maker

    Posted
    Mark

    My suggestion is to not buy this machine. Mine died about two weeks of use (not steady, but nonetheless). It gives me the 5 beeps of death, where that can be a number of issues, from sediment in the water, not aligning the basket quite right, or just wanted to destroy mankind! And then, if you think that CS is going to help you, think again! They are about as useless as a three dollar bill, where they want you to send it back to them, on your dime! Poor, very poor. Never again Ninja!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Expensive Junk

    Posted
    Celica
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have only had this for a couple of months and it WILL NOT brew coffee. Im not talking anything complicated, just plain black coffee. It stops after about 3/4 of an inch. If i try to run the hour long clean cycle, it runs for abount ten seconds and then beeps and stops. This is the most expensive coffee maker i have ever purchased and the one that lasted the least amount of time. How Frustrating!!!!!!!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT PURCHASE NINJA PRODUCTS!!!

    Posted
    KKlek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Stopped working after a year and a half!!!!!!!!!! Do NOT purchase any Ninja products. Crappy warranty, products do not last. This Ninja - Coffee Bar 10-Cup Coffee Maker - Black/Stainless had a blockage (like many others reported on the web) that caused it to stop working. This product was not cheap either. Simple applicances should last more that one year and five months.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't work

    Posted
    BC1234
    • My Best Buy® Member

    After two months of use, it would only make about 1/2 inch of coffee regardless of what level I had the setting on for that brew. I called and they are shipping me another one but I have to pay for the shipping. Kind of disappointing that it's a system malfunction, and I have to pay more to get a machine that actually functions. I wouldn't recommend it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    IIt is not the same as the photo

    Posted
    Alex
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Beware! The model advertised in the photo is not the same as the one I obtained, the model that is delivered to you in the store is one cheaper than the one illustrated here on the website. compare the photo illustrated here with the coffee machine that you have in the store before buying. It is a deceptive advertisement.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Leaks like a sieve

    Posted
    Mark

    A little over 1 1/2 years old and my $170.00 coffee maker leaks from under the reservoir! I drink coffee every day. You would expect a little more from a ninja coffee maker that cost almost $200. Out of warranty, out of $200. I guess I’ll be going back to my 8 year old cuisinart! At least it still works and doesn’t leak a drop!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t buy!!!

    Posted
    Angelito
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Do yourself a favor and don’t buy this unit. Twice I’ve had to return it because it malfunctions. After about two or three months of use, the unit stops brewing coffee after 15 seconds. Thank God for Geek Squad Protection!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    STOP DO NOT BUY

    Posted
    Bestbuyfan88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    In less than 2 month it stop working properly coffee would stop dripping and needed to be reset for it to continue too expensive for junk quality!! Purchase protection plan you won't regret it..

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    lots of buck, but no bang

    Posted
    bdavis8899
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    the coffee maker worked ok for a year and 2 months and then it quit. the warrenty is only good for a year. All the money you pay for this and it craps out.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible!

    Posted
    KLS4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have already returned this coffee maker and went with a different brand. Love my Ninja blender, but won’t ever buy another one of their coffee makers!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Coffee Maker

    Posted
    Jenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had to return my coffee bar due to it not wanting to brew after having it for 2 weeks. I wanted to return it for a new one. Best Buy did not have any in stock . I walked out with a gift card :(

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful product

    Posted
    Coco
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    DO NOT purchase this coffee maker. It will quit working after 6 months and customer service at SharkNinja is a complete joke.

    No, I would not recommend this to a friend