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Customer Ratings & Reviews

$299.99
Save $150
Comp. Value: $449.99

Customer reviews

Rating 4.6 out of 5 stars with 198 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the Double Stack XL Countertop Oven & Air Fryer with Pro Cook System for its overall performance and ease of use. Many appreciate its size, capacity, and design, while others enjoy its cooking and air frying capabilities. The inclusion of a thermometer is also a welcomed feature, though some have noted the fan can be a bit loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 198 reviews
  • Rated 3 out of 5 stars

    Ninja Double Stack XL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top section could be deeper. Also I put a potato in the top to bake and after 45 minutes was not getting done. Had to put in the bottom. Have to watch or some foods start to burn. I would not buy this oven again.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Janet,

      Thank you for taking the time to leave a review.

      We are genuinely sorry to hear that the design and cooking performance of your Ninja Double Stack have not met your expectations. Our customers' satisfaction is our utmost priority, and we will absolutely share your feedback to the appropriate teams for their consideration and improvements. If you need any assistance with this, please feel free to contact our team by phone at 1-800-365-0135, and we will be more than happy to help.

      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Awesome oven

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    outstanding oven for great price. Ordered on line and was ready for pickup within one hour

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for cooking, annoying to clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for cooking but annoying to clean. Overall satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 1 out of 5 stars

    Flawed design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size of this is fine, however because of the split level, the bottom rack is hard to get into, because the door doesn't open all the way unless you have it on the edge of the counter, due to the handle being in between the counter and the door upon opening it which doesn't allow the door to lay flat which doesn't allow you to slide the rack out and it's nmteo narrow to try to grab your food you will burn your self in the narrow space. Also the air fry options are on the bottom rack only instead of the top or both levels.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're very sorry to hear about the trouble caused by the design of the Double Stack. We will certainly share your feedback with the relevant teams for consideration in future products.
      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Save your oven

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with this product. Save on using my oven when baking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this oven. Its works great for our family of four.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received as a gift and love it. Very convenient. It’s nice to be able to cook two different items at once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , love using it for quick cooking tasks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Air Fryer and Toaster

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oven works great and very convenient for on the counter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great oven

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better Than I expected. I would recommend it to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves this product plus I get my meals faster

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    buy yes

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooks two things at once which when you need it is awsome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air fryer/oven

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm I love it, does not take up a lot of space.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Can't recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here's the thing. This air fryer works great. Cooks everything perfect. But it's impossible to keep clean. Everytime i pull out the rack to flip anything, all the juices drip all on the glass window. Also the crumb fall all over the counter. Poorly designed.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Bill,
      Thank you for taking the time to leave a review.
      We're glad to hear that your air fryer works great. Nonetheless, we're very sorry to learn that you find your oven difficult to clean. We recommend removing all accessories from the unit, including the crumb tray, and washing them separately. Use a non-abrasive cleaning brush to thoroughly wash the air fry basket. We also suggest using warm, soapy water and a soft cloth to clean the oven’s interior and glass door. Nevertheless, we will certainly share your feedback about the design with the relevant teams for consideration for future products.
      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Great oven

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to cook my full meal at once! Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it. You can make 2 items at same time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could not use unfortunately

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not have a chance to use this product since it came damaged out of the box with a large dent on one side. On top of that, it was a little too large for the space we had in mind.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money on this.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firts the timer it's to short for roasting or baking more then 2 hrs, it's to small, I don't why it's a chiken in the picture, a chicken doesn't fit in this, material it's super cheap, almost impossible to clean.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Omar,

      Thank you for taking the time to leave a review.

      We sincerely apologize that the size, timer restrictions, and cleaning convenience of your Double Stack Air Fryer did not meet your expectations.Your feedback is very important to improve and meet our customers' needs. We'll be sure to share your input with our product development team for consideration in future units. If there's anything we can do to improve your experience, please reach out to our team by phone at 1-800-365-0135 and we'll be more than happy to help.

      Kind Regards,
      Ninja Kitchen

  • Pros mentioned:
    Ease of use, Size
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Versatile, Convenient, Takes Some Getting Used To

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ninja Double Stack XL oven is versatile and convenient. With 12 functions spread across two cooking areas, you can do a lot of different things and even do some of them at the same time. It took a bit of getting used to, though. Each function has its own settings, and it took me a few sessions with the quick start guide to get the hang of how the shared controls work. Fortunately, that guide has lots of great information, so I highly recommend reading it while you’re new to the Double Stack XL. Also, the toast function cooks toast a lot more “well done” than I had expected (more on that later), so that also took some adjusting on my part. When I first took this out of the box, I couldn’t decide if this appliance was larger or smaller than I was expecting. At first, comparing it to other countertop ovens, it seemed very large. Then I considered the two separate cooking chambers, and it seemed really compact. I soon realized that the top (smaller) chamber is large enough to do more than just toast, and that the bottom (larger) chamber can handle a sheet pan meal for a family of four. It all fits on the counter below the storage above (with a bit of room to spare), so I settled on an overall description of this being a highly efficient use of space. We’ve had this for a few days, and I’ve used it for simple stuff like toasting bread and bagels and gotten as adventurous as baking cookies on top while also roasting chicken and veggies in the bottom and air frying potatoes on the bottom while also broiling sausage links on top. Being able to do separate things in the same appliance (and even synchronize finish times) is convenient. The integrated thermometer, allowing me to ensure meats are cooked properly without opening the door to check a temp, has really improved my culinary game. My one complaint so far might be that the “toast” function makes bread way darker than you might think. This model was an upgrade for me from another Ninja countertop oven. On the previous model, I was usually using the “shade” setting of 3 or 4 often and getting medium toast. On this model, shade 3 (out of 7) makes my (store-bought whole-wheat bread) VERY dark, and 4 straight up burns the edges. Now that I’ve re-calibrated my expectations, I just always use settings 1 or 2. It makes me wonder if there are other settings that I just haven’t gotten to try yet that will also take some getting used to. Overall, I’m glad to add the Ninja Double Stack XL to my kitchen countertop. I think I’ve used it every day since it came out of the box, and expect it will get frequent, regular use moving forward. I'll continue to get used to how it works and think up new ways to cook two things at once!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tiny. I opened it and realised it's way to tiny to bake anything but 4 cupcakes, even for that too small. Looked like a toy to me so I returned it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there, thank you for sharing your feedback. We’re sorry to hear that the DoubleStack Countertop Oven didn’t meet your expectations in terms of size. We understand how disappointing it can be to receive a product that feels too small for your cooking needs, especially if you were hoping to use it for baking. While the compact design is intended to save counter space, it’s important that it still works for your lifestyle. If you ever decide to explore another Ninja appliance or need help finding a model with a larger capacity, our team is always here to assist. Feel free to contact us at 1-800-365-0135, Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. Warm Regards, Ninja Kitchen