Customers are delighted by the DoubleStack XL's ease of use, generous capacity, and cooking performance. The product's slim design and space-saving features are also appreciated, along with its ability to deliver crisp results and precise temperature control. However, some customers have noted concerns about the noise level during operation.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-81 of 81 reviews
Rated 2 out of 5 stars
Love Ninja but this is a poor air fryer
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this air fryer as a Christmas gift for my wife. We love ninja and have the Foodi 14 in 1. Its such a great air fry experience that this was a perfect compliment to make a full meal. It is compact and for a small amount of counter space we get two air fryers in one! We have used it aeveral times before New Years and its easier, fastr, and with better results, to use the oven. Heres an example. In our foodi 14-in-1, it takes 7 minutes at 360 degrees to make up some mozarella sticks, perfectly crispy. After preheating this up, it still took 14 minutes at 375 degrees to cook these through and they still werent crispy. This is with the lower tray, the higher position and using the racks. We have cooked four different things in this and all of them take forever to cook and still arent crispy. For all of the food we cooked, they were strangely undercooked and took 2 to 3 times longer than they should have. We are returning this and will try another. There are a number of reddit posts about this same issue. Poor design as it seems the air doesnt circulate properly around the food, since the heating element is at the back. This is my first Ninja product (of very many) that is a pass. Uts a great idea and exactly what we want, if it worked right.
No, I would not recommend this to a friend
Brand response from SharkNinja Product Expert
Posted .
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. Please rest assured that we will share your observations with the appropriate teams for review and consideration in future improvements. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.