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Customer Ratings & Reviews

Your price for this item is $149.99
The comparable value price is $259.99

Customer reviews

Rating 4.6 out of 5 stars with 1825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the DualBrew PRO's ease of use, overall performance, and the quality of coffee it produces. The frother and design also receive positive feedback. However, some customers have expressed a desire for temperature controls and a permanent filter. Additionally, the absence of a warming plate was noted as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,825 reviews
  • Rated 4 out of 5 stars

    Coffee maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them since I’m buy this. They have lot varies for make drink of tea, coffee or cold brew I love it !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of features, can use capsule ans paper filter. So i really liked a ninja products and recommended than. If have any issue, its aboute the size, its really big for a coffe machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked very much! It’s complete and perfect! The best purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja. Top of the line.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Heats up quickly and stays hot longer. The only complaint is the the k-cup puncher sometimes doesn't punch all the way through.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best coffee machine!!! Loveee the milk frother. Love that I can make fancy cofffe and iced coffee and regular coffee. Love that you switch from one cup options to a carafe. Love that you can use k cups or ground coffee.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 3 out of 5 stars

    It is okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coffemaker looks great and fancy but the thermo does not keep the coffee hot for too long. The coffee is not that hot after it brews to begin with.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja coffe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good I recommend it 100% I use it more for the pods since it is done much faster for those occasions that you are in a hurry it is very effective

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My famiky and i love it. Had the orevious model for almosr 10 years. Looking forward to many with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t knock it till you try it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always tough trying new things… love my new ninja coffee maker.. the ability to brew a full pot or pods is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Details matter

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the coffee and everything works, but after a year and a half the display stopped working, for the price and quality that Ninja says it has, should not have that issue. Disappointed

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello. Thank you for dedicating the time to write a review. We sincerely apologize to learn that you are not satisfied with your purchase. We will definitely pass along your feedback to the appropriate teams for future product consideration. If you require assistance with your item, feel free to contact our team via phone at 1-800-365-0135. Best regards. Ninja Kitchen

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Absolutely great!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a big fan of coffee but after having this guy I drink coffee twice a day that’s how much I love it. Plus it looks great on the kitchen countertop

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ninja coffe maker

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this ninja . Everything ninja in my kitchen . If you know how to use it it’s worth every penny.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Carafe Leaks

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The carafe started leaking around the rim. Nothing I do will stop it. I even turned it upside down overnight to see if it was gathered there somehow. Nope. It still gathers and it's like old dark coffee that must be trapped under there. owned it for 9 months and Ninja won't do anything about it. I will never purchase another Ninja product based on their customer service. I spent 30 minutes answering questions and they offered for me to pay for a replacement. Not happening. In the picture, it's NOT leaking down into that area, but it somehow coming up through. You can dry it all off and it will come again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Beautiful Versatility

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for the fancy coffee recipes but it also makes a superior pot of plain ol' coffee.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    POD Adapter Gives Up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this coffee machine on April and it stopped working the first week of August not even six months. The POD Adapter gave up when I try to use it, it says CLEAN which I did and it still says CLEAN I clean it every possible way you can think of and still didn’t work I returned the machine and got the exact same one and same Issue with the second, will be returning the second one too. Don’t recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed in BB and Ninja

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in April and quit working in October. We may have used 25-30 times. Not only did the price drop $60 three days after purchasing, when I purchased the 2 year extended warranty through Best Buy I had to repurchase it for the one they swapped out when I took it for the repair! It didn’t even work a full 6 months! Severely disappointed in Ninja and Best Buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Crunchy Coffee

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design and how it all works which is why I'm generous with two stars. The problem is the result. I've used it to brew two 55oz carafes at "classic" strength with two different filter brands and I got a lot of coffee grounds both times. That's a flaw in the mechanical design. Too much water, too fast. I won't bother with the pod adapter. So this has got to go back.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      We are very sorry to hear that you are experiencing difficulty with your Coffee Maker. We would like to discuss this matter further with you. Please share your contact information and a brief description of the issue with us via email at [email protected].

  • Rated 5 out of 5 stars

    NINJA PRODUCTS RULE!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my wife has been looking at these for awhile and is thrilled with the coffee options this machine brings!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I literally just used this product yesterday for the qfirst time and it doesn’t work. The water sensor does not work. Keeps telling me to add water when it is completely full.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best coffee maker on the market, hot, iced, whatever you desire!

    I would recommend this to a friend
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