Customer Ratings & Reviews

Purchased in April and quit working in October. We may have used 25-30 times. Not only did the price drop $60 three days after purchasing, when I purchased the 2 year extended warranty through Best Buy I had to repurchase it for the one they swapped out when I took it for the repair! It didn’t even work a full 6 months! Severely disappointed in Ninja and Best Buy.

I love this coffee maker with a variety of features. The maker allows me to make a full carafe of drip brew coffee, or select different volumes for travel mugs, or single servings (even can use the adapter to brew with coffee pods!). I can switch between the coffee line and the hot water line with the turn of a switch so I don't get residual coffee in my hot tea. The frother attachment is cool and works quickly - is very easy to detach and clean the reattach. I frother arm swings back into the body of the coffee maker and is out of the way. The overall design is great - compact, small footprint so doesn't take up a lot of space on the counter (even has the ability to move the water reservoir from the side to the back to further reduce the footprint).

Love the design and how it all works which is why I'm generous with two stars. The problem is the result. I've used it to brew two 55oz carafes at "classic" strength with two different filter brands and I got a lot of coffee grounds both times. That's a flaw in the mechanical design. Too much water, too fast. I won't bother with the pod adapter. So this has got to go back.

my wife has been looking at these for awhile and is thrilled with the coffee options this machine brings!

Why not save yourself the trouble of buying this machine and just pour your coffee grinds right into the cup. We have spent a considerable amount of money trying different brands of K cups and different brands/material filters. You will 100% of the time get a mouthful of grounds. Overall save the $250 and buy a $1 sock. Boil your grinds in water and viola , Ninja coffee .

I literally just used this product yesterday for the qfirst time and it doesn’t work. The water sensor does not work. Keeps telling me to add water when it is completely full.

The best coffee maker on the market, hot, iced, whatever you desire!

after 4 months of use it started to fail, it turns off without finishing the cycle

The Ninja - DualBrew Pro Specialty Coffee System is an absolute game changer that satisfies ALL TASTES and all needs. Ninga was able to create a machine that takes K-kups and make drip coffee with almost no time to switch at all. this is absolute brilliance. My wife loves the quickness of K-kups and loves the ability to froth milk for her ice coffee or cappuccino. Check and check! I love my coffee to be a strong drip from beans i grind myself every morning for the fresh taste and aroma. Check! Pros: - very fast brewing - takes pods, k-cups, and ground coffee - carafe holds hot coffee for hours, its aluminum as well. - cup size is adjustable - easy to use frothing wand - compact size with huge capability - very easy to clean. - very good price. - easy to switch from k-cups to ground coffee brewing - brew in carafe or directly to a cup - great for hot, and iced coffee - easy to clean frother - touch screen with very easy to understand instructions - for me personally, it replaced 2 coffee makers that were occupying a huge space in the kitchen. Cons: zero, none, nada!!!

I can’t believe I decided to purchase this item in Best Buy because I trust this store better than any other one and when I pick up the item that was left at my door the box was opened and now that I am reviewing the status the coffe machine is also broken I won’t recommend ordering online from Best Buy

I love coffee and have owned a variety of coffee makers over the last four years. I currently have two different coffee makers, one for popular K Cups, plus another for full carafes, lattes, and espressos. So, when I had the chance to try out the new Ninja DualBrew Pro, I jumped at the chance to free up some space on my counter given its ability to perform all the functions of the other two makers. In the box, you’ll find the Ninja DualBrew Pro, with a removable water reservoir, an attached scooper, the installed pod holder, a Carafe, a sample set of paper filters for brewing ground coffee, an attachment for use with the hot water dispenser for frothing, the owner’s manual, and warranty information. Set up required a simple hand wash of the reservoir, removal of the protective plastic and some tape that kept the accessories in place in the packaging. The first thing I noticed was how much smaller this maker was compared to my previous one. If you’re going to use the carafe right away, you’ll need to make sure to wash it, as well, to ensure you rid of the fresh packaging/plastic smell. After a simple test brew, I opted to brew a 12 oz brew, using the pod attachment. I didn’t notice any chemical like taste and was surprised with how quickly it started brewing. Compared to my previous popular K Cup coffee maker, there was no substantial pre-heat cycle, and the brew cycle was easily monitored using the digital display. The use of the machine is simple, using both the touch and physical buttons located on the machine. If you’re going to use the hot water dispenser, you simply need to turn a knob, and pull the dispenser out. You can also easily install the froth attachment for those specialty brews. I’m also happy to report that the hot water system is independent of the coffee ground holder, making this preferrable for making tea or other hot drinks without the left-over coffee taste. The froth attachment can either be left on and tucked away with the dispenser or removed from cleaning and storage for use later. The reservoir will hold 60 oz of water, is easily removed for filling or cleaning, and can even be re-positioned to the rear of the coffee maker if you have limited space. To reposition, you will need to remove a plastic clip on the rear, and then simply move the water reservoir to the desired position at the rear. TGiven the Ninja DualBrew Pro is already half the size of a much larger coffee maker, this makes it ideal for smaller counter spaces, without losing any capacity. If you’re making a full-size carafe, you can easily “unlock” and remove the pod adapter, revealing the space for the filter, and as easy to slide over cover that’s hidden away. You’ll notice the options change on the coffee maker to select the appropriate brew size, and you can easily reference the markings on the reservoir to ensure you have enough water. Controlling the coffee maker is easy, using the turn dial you select the of the brew (from 4 oz to 12 oz pours), and then use the touch buttons to select the brew types. There are several options to choose from, and the display is easy to read to determine the current setting used. It even has a progress bar around the dial, so you know what the status of the brew at any point while it’s working. There is also a fold away cup holder, which also has some rubber grips to keep your coffee cup in place during brewing. The carafe uses a twist top and does a great job keeping coffee hot for your next pour, even if it’s a couple of hours later. When the cap is removed, you’ll find the wider opening makes it wasy to rinse out and clean after each use. I also noticed that the pod adapter makes three holes in the K-Cup, which made great tasting coffee, with a much faster brew cycle compared to my other maker. The Ninja DualBrew Pro does exactly as it’s designed to do, providing better tasting coffee than my previous makers, and was half the size of both. The space saving design makes this a great option for those with limited counter space, and the hot water dispenser didn’t suffer from any residual coffee since it works independently of the brew area; easily tucking away when not in use. The only thing to consider is whether you want to buy a permanent filter for re-use/cleaning or continue to use paper filters. While I wished this came with a permanent filter, the cost to purchase one was minimal and I easily ordered it directly from Ninja, since my local Best Buy store didn’t carry it. Overall, this is an excellent coffee maker, and if you’re looking to replace your K-Cup maker with a hybrid option, you won’t go wrong with the Ninja DualBrew Pro.

Purchased 3 months ago. Lettering started to fall off. Called Ninja and was told to buy a new one if I wanted the lettering.

makes a mess by spitting coffee as it brews and even at the end of the cup is full it gives one last blast spraying coffee everywhere as well.

It's rusty, don't buy it, I didn't expect it to be a ninja that bad, I'll try to return it and get a refund

The Thermal Carafe version of the DualBrew PRO is nothing short of spectacular for those who want the option of brewing or K-Cups. I tip my hat to whoever made the design, as switching from one to another is quite simple, and both ways make great coffee. I specifically wanted this thermal carafe version over the standard glass carafe. The glass carafe version has a burner plate underneath to keep the coffee warm, but it also can mess up the flavor of the coffee by the constant 'cooking', whereas the thermal carafe just keeps the brewed coffee at a very nice temperature without external heat. Even 90 minutes later my coffee in the thermal carafe was a fine temp. The dial is easy to use to set up the amount of water you want weather it be for a brew or a K-Cup. The frother is just an add on that is NOT for those of you who want to make a real genuine cappuccino or anything, it does not use steam, does not warm the liquid, but it will make a nice frothy cup of whatever, but look at it as a bonus and not a true feature for those of you who want to make fancy frothy drinks. For ease of use, variety of brewing, and aesthetics, this is an excellent machine and the price is an added bonus.

The Ninja DualBrew PRO Specialty Coffee System has completely changed my coffee routine. From the moment I set it up, I was impressed—setup was incredibly easy, and it takes up surprisingly little counter space for such a versatile machine. One of my favorite features is the flexibility. I love that I can brew a single cup for myself or a full carafe when I’m hosting a larger group. The fact that it’s compatible with K-Cups (and other pods) makes it perfect for quick, easy servings, but I also really appreciate the included measuring cup when I want to brew grounds and customize my coffee. It runs quietly, which is a big plus, especially in the mornings, and cleanup is simple and hassle-free. Everything about this machine feels thoughtfully designed and user-friendly. Overall, this coffee system is truly exceptional. It checks every box—convenience, versatility, quality, and design. I’m beyond satisfied and can confidently say I’m never going back to my old coffee maker!

Great coffee bar. From 1 cup to pot, it is always perfect. So easy to switch from pod to pot. If you enjoy specialty coffees, the attached frother is great and easy to clean. The movable water reservoir can be used in the side or behind the machine to save space. It also has a separate hot water dispenser for making instant foods.

So far it has been an excellent coffee maker. My wife loves to make specialty coffees with it. It’s pretty easy to clean and use. The only draw back is it doesn’t keep the pitcher warm like many of the ones we’ve had before which is kind of a bummer when we host breakfasts for the family.

Great machine. Right out of the box I tried a K-cup and a brewed pot. Easy to figure out. I am pleased with the footprint. Looking at it online, I assumed it was much bigger. It is sleek and does not take up a lot of space. It took the place of 2 machines on my counter. The same model with a glass carafe is $70 more on Amazon. Love the steel carafe!

The Ninja DualBrew Pro has replaced my Keurig. I love that I have much more options with this coffee machine than just brewing a k-cup. I love my single-serve k-cups since I am the only coffee drinker in the house. This DualBrew brews the k-cups just like I'm used to. I also enjoy an occasional cappuccino with flavored syrups and the milk of my choice. The frother mixes the specialty drink together, but I wish the frother warmed the milk at the same time. The instructional book suggests microwaving the milk before frothing since it does not have a warming feature. Besides the inconvenience of having to use the microwave to mix up my morning drink, the Ninja DualBrew is a great product. On occasion, I have houseguests that also drink coffee, so brewing a whole carafe or half carafe of coffee is handy and saves on the waste of so many k-cups. The carafe is cold to the touch but somehow keeps the coffee warm for hours. When I went to pour my 2nd cup of coffee (nearly 2 hours later), the coffee was surprisingly still hot. The owner's guide mentions the warming plate on the machine, but I couldn't figure that out. Even without the warming plate, the coffee stayed warm. The machine is easy to set up and easy to use. There are multiple brewing options for the drink of your choice and the size of the brew. The machine came with a few filters but you can also order a reusable filter (sold separately). The top portion pulls out to interchange the k-cup feature and the filter feature when more coffee is needed. I love that there is a water reservoir so the machine is always ready. This machine is quick and easy, no matter which method of brewing you choose. I'm happy with my Keurig replacement and I've used k-cups for the past 10 years! I gave this 4 stars it would have been 5 if the frother would worm up the milk.