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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 591 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the Programmable XL 14-Cup Coffee Maker, particularly its ease of use and the quality of the coffee it produces. The overall performance, design, and large capacity are also appreciated by many. Some customers have noted minor issues with pouring and noise, while a few have mentioned a slight plastic taste.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 591 reviews
  • Pros mentioned:
    Coffee quality, Design, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Flavorful brew to start my day.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set up the water and measured the grinds the night before. I can either have the pot ready when I come down for breakfast or push the start brew button. Both are fast and convenient. Surprisingly the gold mesh filter did a great job. I am used to paper filters, so this was a pleasant surprise. I really like filling the decanter at the sink with my filtered water spout and not having to pour it into the unit. Just park the tank back on the back. The Ninja sits a tad taller then my old unit and is only an issue when I add or remove the grind basket. The backet and filter media is great. A nice big handle to keep from burning my fingers. So easy. The black water tank cover has a measuring cup built in which stores the scoop when not in use. Setting the time and brew settings couldn't be easier. Special buttons clearly labeled for less than 4-cups when a smaller pot is needed. The warming plate timer is programmable too. Perfect since I never stay home longer than two hours after breakfast. Its nice that the lid is secured to the large 14-cup pot but with a twist it comes off. My large hands can then scourer out the pot for cleaning. Back to the lid, it has a special long tube that keeps the coffee from splashing all over the place. The handle allows for a firm grip when pouring. Brushed stainless steel looks sharp on the counter. I like my coffee strong and this didn't disapoint.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Better Then The Rest!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better Then The Rest! Decided to try this coffee maker after owning 2 Cuisinart over the years. So far we love it! The water reservoir is easy to fill. Easy to clean. The coffee took a little getting the right amount but now it’s delicious! Hope it lasts for longer than the Cusinart!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coffee machine. Very easy to use and clean. Very happy with my purchase. Makes great coffee!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Coffee Maker for Larger Batches

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is the coffee drinker in the house. He has been using a K-cup machine and trying myriads of different coffees seeking to find one that tastes close to the coffee his Mom used to make at home. He has not been succeeding at it, so, when the Ninja Programmable XL 14-Cup Coffee Maker Pro arrived, he jumped to go buy some “real” coffee to try in it. Granted, with only one coffee drinker in the house, a 14-Cup coffee maker is overkill, unless lots of company come to visit. Even so, the programmable machine does have the program to make two to four cups for those days without company. So, we read the directions. We washed and rinsed all the removeable components with dish soap and hot water before first use. We then filled the removeable water reservoir up to the 14-cup mark with cool water and ran it through a classic brew as the setup cleaning cycle, per the instructions. We discarded the cleaning water from the glass carafe into the sink, rinsed it, replaced the carafe onto the machine’s heating pad with its top in the locked position. Then, we filled the water reservoir to the desired 2-cup line. Following the table in the instruction booklet, one level scoop of medium ground coffee is supposed to make 2-cups of coffee in the coffee maker. We measured a level scoopful of coffee and poured it into the permanent filter (you can use a paper filter instead). Since it was evening, we set the clock on the machine and then easily set the programmable timer to 6:15am, when we both would be up to start the day. We placed the settings on ‘1-4 Cup’, ‘Classic’, and ‘Delay’ and left the coffee maker until the next morning. At 6:15am, the Ninja started to brew right on time. We watched and waited as the coffee dispensed into the glass carafe and then finished its brewing. Then, we poured the contents into a 10 oz mug. We were surprised and confused that the 2-cup brewing did not even fill the one 10 oz mug! There was perhaps 6 ounces in the mug! Chagrined, we decided to try it for 4 cups. We replaced the locked carafe and filled the water reservoir to the 4-cup line with cool water, we emptied the grounds from the permanent filter, rinsed and refilled it with the required 2 level scoops of coffee for 4 cups. Again, we placed the button settings on the ‘1-4 Cup’ and ‘Classic’ style brew and then pushed the ‘Brew / Off’ button. Immediately, the Ninja started the brew. After a couple of minutes, the brew was completed. We poured the brewed coffee into a mug. Yeah! We got a whole mugful with some left over. We got out another mug and the contents did not quite fill it. So much for 4 cups! Where did the extra water go? We have no idea! Anyway, we didn’t try it again that day. I waited for my sister and brother-in-law to come over on the weekend. They are big coffee drinkers. I let my sister read the directions and set it up for 10 cups of coffee. She didn’t do anything differently than I did, other than not push the ‘1-4 Cup’ button. We definitely got a nearly full carafe on this brew. We didn’t get as scientific as the first two tries, but felt that there was a sufficient amount of coffee in the carafe. And, they were very pleased with the taste. They really liked the handsome, modern looks and small footprint of the Ninja coffee maker. They liked the fact that it was programmable. The only room for improvement that they suggested was that the printing on the functional button faces were difficult for us older people to read and perhaps should be in a bolder font style. So, my take away from these trials is that one should use this Ninja Programmable XL 14-Cup Coffee Maker Pro for much more than 1 to 4 Cups of Coffee. If you need to make small amounts, then I think a smaller machine is better for you. But, if you are someone that needs a large of amount of coffee throughout the day, then this machine is great for your needs and the warming pad will keep your coffee ready for pouring.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing Coffee Machine With Style

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up front it doesn’t take much for me to give a positive review for a coffee maker since all I really need is a machine that turns water and coffee grounds into hot coffee in the morning with minimal effort. That being said, some of the bells and whistles present on the Ninja Coffee Maker really impressed me with what a coffee machine could be (I’ll be ditching my $19.99 grocery store machine I bought a decade ago when I moved into my place). I don’t know what your kitchen looks like or what esthetique you’re aiming for but to me this machine is sleek and cool looking. It's slimmer than my existing coffee machine, features a removable water reservoir on the back, lots of silver with more than a little black as accents. Button panel is simple and easy to read/understand, not like there’s a lot to get technical about on a coffee machine but it's still nice to have nothing but the basics at 4am on a Monday work day. Dimensions are approximately 10 x 8 x 14.25, so it's tight under my cabinet but not impossible to get the reservoir off and on again. It holds 14 cups of coffee so more than I’ll ever need but I could see this being a great machine for a book club or other social meeting space. Back to those bells and whistles I was talking about! The machine has a button to set how long the warming plate stays on and how hot it stays (High, Med, or Low so not super incremental) for up to 4 hours. That longer warming is super useful for instances where you decide to sleep in, such as I did during my review period (too many late nights!). You can also see how long the coffee has been ready, there’s a counter that begins after the brew finishes. You can also decide if you want a classic brew or a rich brew, which controls the brew strength, although I’m unsure if its the temperature or what that it alters and honestly once I add Vanilla creamer I didn't notice a difference between the two. It's also listed as using a hotter than typical water and a wider distribution shower to make better tasting coffee, which I can verify the shower is wider but not sure how much hotter than normal the coffee is. It was plenty hot for me even after pouring refrigerated creamer, where my old maker was just above warm after cream, so if you’re into piping hot coffee then you’ll love this machine. The lid of the reservoir features a Ninja Scoop with a diagram that for every two cups of coffee you need one scoop of grounds. It is a handy tool especially with a slot in the lid although it is really hard to get it out as it rests flush into the lid and requires pulling and prying to get out. Finally, it utilizes a permanent filter so you don’t need to deal with paper filters that sometimes fold or sit funny and let grounds into the pot. Everything is machine washable, although the basket and filter are listed as being top shelf only which makes more sense than bottom rack anyway. So overall this is a great coffee maker if you’re just looking for basic brewed coffee with a few extra creature comforts in the process. I really love how easy to program this was and that ability to delay the shut off for an extra couple hours in case I sleep in. The huge size is great for entertaining (not that I do) while the machine overall is mostly compact on the counter. It looks good, the coffee is hot, and cleaning up is a breeze. What isn’t there to love about this machine?

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    This is the ONE

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ninja - Programmable XL 14-Cup Coffee Maker PRO, Glass Carafe, Freshness Timer, with Permanent Filter - Black/Stainless Steel https://www.bestbuy.com/site/ninja-programmable-xl-14-cup-coffee-maker-pro-glass-carafe-freshness-timer-with-permanent-filter-black-stainless-steel/6512367.p?skuId=6512367 https://www.ninjakitchen.com/exclusive-offer/DCM201WBKT/ninja-programmable-xl-14-cup-coffee-maker-pro/ Ninja did their research on this product. Pros: Twist lock on and off pot lid Off button for warmer Lift handle for coffee filter basket Cons: None Ninja has always been a leader in quality products but this is one fine coffee maker. Also the pot seems to be made of heavier glass on this unit. Anyway, after my wife broke my pot on my previous unit it was good to get my morning friend back. LOL Manufacturers details: The Ninja Programmable XL 14-Cup Coffee Maker PRO is a sleek coffee maker that delivers on quality flavor and capacity. With Hotter Brewing Technology, you can enjoy Classic and Rich coffee strengths that are hot and never bitter. Keep your carafe of coffee hot for up to 4 hours with the variable warming plate. Also featured are a removable reservoir, delay brew function, and freshness timer. Features 2 Brew Styles Classic or Rich, each brew is flavorful and never bitter with custom brew strengths. 14-Cup Carafe Brew large batches of coffee—perfect for entertaining. Hotter Brewing Technology Delivers even saturation and temperature control for ultra-flavorful coffee. Small Batch Function Ensure your coffee is never diluted when brewing a small batch (1–4 cups). Wake up to Hot Coffee 24-hour programmable delay brew allows you to prepare your brew up to a day in advance. Variable Warming Plate Keep your coffee hot for up to 4 hours with 3 temperature settings. Removable Water Reservoir Conveniently carry the 70-oz. water reservoir to your sink for easy filling. Freshness Timer Always know when your last pot was brewed. Mid-Brew Pause Pour yourself a cup before the brew is complete. Includes: 14-cup glass carafe, permanent filter, Ninja scoop. What's Included Ninja Coffee Maker 14-Cup Glass Carafe Removable Brew Basket Permanent Filter 70-oz Water Reservoir Freshness Timer Ninja Scoop Specifications Key Specs Carafe Capacity 14 cups Clock/Timer Yes Removable Drip Tray No Removable Water Reservoir Yes Adjustable Warming Plate Yes General Product Name Programmable XL 14-Cup Coffee Maker PRO, Glass Carafe, Freshness Timer, with Permanent Filter Brand Ninja Model Number DCM201 Color Black/Stainless Steel Color Category Multi Feature Coffee Preparation Method Drip Single or Multi Serve Multi serve Water Level Window Yes Coffee Type Used Grounds Filter Type Permanent Programmable Yes Dimension Product Weight 6.39 pounds Performance Brew Pause Yes Brew Strength Control Yes Dishwasher-Safe Carafe Yes Adjustable Warming Plate Yes Carafe Info Carafe Included Yes Power On/Off Power Switch Yes Voltage 120 volts Wattage 1100 watts Warranty Manufacturer's Warranty - Parts 1 Year Manufacturer's Warranty - Labor 1 Year Other UPC 622356585767

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 3 out of 5 stars

    Wanted to love it but the temperature is too hot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IFirst impressions of this coffee maker were fantastic. The quality was fantastic, the plastic is high quality with what appears to be glass filled resin, which is really good. The filter lid is soft close and sturdy. The water reservoir fit and feel is great, uses silicon to seal the bottom which is higher quality than most competitors. The display is great, everything checks the boxes BUT one thing. Its a big BUT. The entire reason i bought this was for the temperature settings. I like to use the delay start so when i wake up in the morning i can grab a cup and go out the door ready to drink. If you do research coffee will butn skin at 150F and above. Cool, a coffee maker than has carafe temperature settings, not to be confused with brew temperature. I ran a test with 30 minute intervals on high, medium, low. Temperatures were 196, 195, 191 respectively. Basically the featute is useless. I had a hamilton beach coffee maker for 7 years that held 160F on low which was perfect but they no longer make the product. This is a super simple thing to fix with programming. Also, read reviews about the carafe having issues where the spout drips after pouring a cup. I saw no issues at all with this. The carafe is very nice. I work in consumer goods testing for a living, i think highly of ninjas products, this is a great coffee maker if you dont care about temperature settings but ill be returning this product.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Capacity, Coffee quality, Design

    Rated 5 out of 5 stars

    Ninja knows coffee

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My older Ninja coffee marker finally quit so i went looking for another marker. I stuck with the Ninja brand because I liked the looks and it makes a great cup of coffee. I picked this one up and I have to say the know how to make a coffee maker. Very easy to use and it's a 14 cup carafe which is the largest one I've seen. You will not be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great coffee! Big carafe but small footprint

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife thought 14 cup was too big, but it uses less counter space than our old 10 cup. The coffee is very hot. The removable reservoir is handy. You can adjust the temp of the hot plate and the length of time it stays hot. Easy to use. Best one we've owned.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great coffee maker.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coffee maker. We were looking for one that held at least 14 cups and this one has worked out really well in the 3 weeks we have been using it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Still Works After More than a Year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace my 3rd Quisnart that craps out after a year. No more of those for me. This one has lasted and makes great coffee. I used paper filters in addition to the copper filter supplied with the unit. Easy to use, keeps coffee hot for 2 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Design
    Cons mentioned:
    Pouring performance

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS: Makes good cup of coffee; reservoir tank is easy to use; carafe’s locking top prevents spills when pouring; and controls are easy enough to learn—programmable timer, temperature adjustment, length of time hot plate stays on. CONS: When pouring from carafe while still brewing, spring-loaded valve at bottom of brew basket is finicky, drips more than it should; and carafe’s exterior lacks cup gradations markings (in ounces). BOTTOM LINE: Based on experience so far, would purchase Ninja model DCM200 again.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Ninja high class programmable coffee maker

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, very well made and well designed. Every part of the coffee maker screams high class. Carafe has locking lid, all the seams line up perfectly, top cover shut well where no steam is escaped are some examples. It includes a reusable coffee ground filter and you can also use paper filter. It has 2 brew setting, classic and rich. Coffee is stronger if you choose rich. I like it that it has removable water tank, no longer need to carry the whole coffee maker to the sink to fill water. So well thought and convenience. It has big shower head that dispense hot water onto the coffee ground, this does make sure all coffee ground get used. No more waste. After brewing completes, it will start the freshness timer. You can press the button to see how long ago the coffee was made. The coffee maker also has a built in cleaning cycle, just add cleaning solution into the water tank and press the Clean button. Coffee brewed by this coffee maker is very good, full body and at the best temperature for me.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use, Overall performance

    Rated 5 out of 5 stars

    good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every feature is as promoted. Coffee taste better. Easy set=up and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ⭐️⭐️⭐️⭐️

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing coffee maker. Love it especially the ability to have it on a timer and wake up to a fresh brewed coffee

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Overall performance

    Rated 5 out of 5 stars

    A Great Kitchen Appliance

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and brews a full pot pretty quick. Easy to fill reservoir. Easy to clean. Like the Extra large pot. Rich option allows you to brew a great tasting pot with less coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Ninja coffee maker another win for Ninja

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am well pleased with this product. It is very easy to use and very easy to maintain. The canister in back comes off to fill and to clean. The permanent filter is a plus also you just empty and rise clean or you can still use a paper filter if desired. My coffee has been brewed to my liking. You can set it for up to 4 cups or as many as 12. Four is my perfect setting. A scoop is always handy as there is a place to store it right on the water canister top. Well worth it's money to my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Ninja coffee maker.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who knew Ninja made a coffee maker? Decided to try it out & am pleased with the overall performance. My only criticism is that there are no cup measurements on the carafe. Otherwise all features are easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Ease of use

    Rated 5 out of 5 stars

    Just what we needed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been needing a new coffee maker after breaking the carafe on my last one. This one seemed to be a great fit, and it turned out great so far. Love the 14 cup capacity as we are big coffee drinkers. Fairly straight forward to use, has a nice design to it. The carafe has a straight edge to help prevent the drip as opposed to the curved edge/spout. Removeable water resevoir is a bonus!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Coffee quality

    Rated 5 out of 5 stars

    This is an excellent coffee maker!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this coffee pot so much! Coffee tastes so good and it holds a little extra. I bought a second one for my friend. I always have it programmed to go off before I wake so I can wake up to my go juice!

    I would recommend this to a friend
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