Customer Ratings & Reviews

It’s very useful if all places allow to bring scooter in. Some stores are not allowed even tho fold the scooter and carry it. I got Rose Gold couple month ago and this is second scooter. Somehow the way ride scooter feels different. This black one is way stable than Rose gold one. Both same KQi3. Also if there is no NIU store around your area it’s hard to replace or fix the scooter.

Fun and fast!! First time escooter rider. Was worried about learning curve at first but it’s so easy to learn. 10/10!!

In comparison with other scooters, it’s like a motorcycle. It is very powerful and I am very satisfied with it.

Very nicely built, smooth when riding and can handle most small bumps on the road.

Good quality so far definitely happy with this purchase

Best thing so far I purchased and I recommended to a lot of my friends and family

Amazing scooter!! Great for city transportation!!!

I did my research on scooters before purchasing a NIU. There were lots of good reviews which is why I am writing this one. The scooter appears to have some defect within the rear wheel assembly as it has fallen off twice, most recently while riding it causing me to crash. I reached out to customer servicevfor assistance. They sent a link to complete a repair request online. The link didnt work and it took several emails and another week to get the correct link. It has been over 3 weeks since i completed tge service request and i have still not heard back from anyone! I have emailed 5 times with no response. They have a phone number, which i have called numerous times and ALWAYS receive a recording saying the line is busy, try later. I paid almost $600 for this scooter and cannot get anyone to respond to a customer service request.

This scooter is real fun, my teenage son likes to go around on this one.

So far so good. Goes exactly as fast as I’d like. Smooth ride. Will update if malfunction within one year

Such a great by so fast, so much better than buying with Uber or even a bus pass worth it

ease of use, compact, charging is ok, light weight

Excellent. Fast speed. Love how you can lock it with your phone

Good and super easy to handel and has very good specs and usedul for students

I bought my scooter online and it arrived at my house as scheduled, I am very satisfied.

i bought it to my cousin b-day he really love it ,thank you being a best of best :)

Received May 13th for my daughter. Less than 3 months and 100 miles later it no longer turns on. Battery charges fine but unit does not power on. Suspiciously, the problem seems to have happened after a firmware update. Spoke with customer service who sent me a link for a repair request. Only option is to send it back for repair within 7 days if/when they determine its eligible. Good luck finding a box to ship it in if you haven't kept the original. And they still may deny the repair depending on how they feel. Would not recommend just because of this inconvenience and I'm not hopeful considering similar things I've read.

I like this one i bought the kqi2 pro for my sister she like it because it big . But i like this one kqi 1 pro its smaller but perfect for me but it supposed to have the colorful dashboard but it has the number meter but which is cool I wonder if they have different displays are they just accidentally gave me the speed monitor display but i like how it shoe the speed veres color

Great scooter! Charges fast and easy to transport to

Hightly recommend, i am loving it. Daily use for 3 months, so far no problem, battery is good.