Customer Ratings & Reviews

Am sorry i bought this three time first one i bought i had to return cause the guy loaded the wrong one in my truck and I was thinking I had the right 1. Then I returned it and got enough brand new one. Go home, open the box. It was rusted out no battery charger. Can you imagine coming home with a brand new item?And you open it up and it's been used and you bought it from best.Buy brand new within the store. I was so shocked. It has been used for like almost a year. Scars all over it rusted out and then when I return it back to Best Buy, they couldn't believe it, but it was just a stress. I had to go through just to get a scooter. I don't even know how to even explain this anymore.

Very good scooter use with app to track your pace

It's a great scooter. Mine has a small issue that made me return it. Also it definitely would not go as fast as advertised. Remember that those numbers are based typically on 150 pound rider. I may order the max version but Best Buy seems to have removed the option to buy a "ride on" warranty. I won't buy a scooter without one. My first order I did buy it. Now the option is gone on this and never on the max which they just recently started selling.

After like three moths of using it the back tire exploded fell off and scraped my nee bad

It was very useful when I bought it but after 5 months it stopped working and there is this major problem of carrying it.

It's a solid scooter I'll give it that. When I bought it I was doing 20 miles an hour no problem. They issued an update and now my scooter will not exceed 18 miles an hour. I contacted support and they said they would look into it never heard anything back. Bait and switch via an update once they got my money. Selling it. Buying a Segway like I should have to begin with.

Did plenty of research before purchasing to find this is the best scooter under $1000. Confirmed it is awesome after a few days on the two I purchased.

-I weight 240 lbs and I got 15 miles from full battery by turning off break assist off and custom 15mph limit. --This scooter can do 20mph but max speed will decrease as the battery drains. At 60% of battery max speed is 18mph and at 20% max speed is 12. HOWEVER, custom limit to 15mph in the app results in a consistant 15mph until 15% of power then it will drop to 14mph. ---This scooter is known for the best hill climber at this price range and THAT IS TRUE. However i wouldnt recommend it for hill like citys like san fran, just for intense hills here and there. ---- headlight is amazing, an absolute must that should be included in ever electric scooter. Standing room, back foot placement, and folding perfection. ----- weight at 45 lbs is hard to carry for a long period of time and push to start may be difficult for people who are light weight or not muscular. ------ I bought this scooter on sale for $140 off on a bestbuy sale, absolutely a steal! Its awesome that im literally the only one around that has a powerhouse as a scooter. If you want more battery life, take a look a Niu Qki3 MAX.

Best buy sent a cheaper model than we ordered. Then trying to have it shipped back is a nightmare 2 weeks passed and no return pickup. Plenty of gsmes with customer service a month has gone by and no word about a refund . No one seems to know whst happened to the scooter . UPS says they picked it up

This scooter is AMAZING! I absolutely love it! I am now able to ride alongside my 7 and 16 year old.

I really like built quality and design so far, I am using it for few weeks now!

This scooter is great... when it works! I rode this scooter ~5 miles/day on well maintained sidewalks/roads. It has had issues twice that have required me to contact NIU to have it fixed under warranty. In both cases, they have sent me instructions to send it back that involve violating legal and regulatory guidelines around shipping hazardous materials (like lithium batteries). Avoid this product; avoid this company.

I recommend this product it was excellent..it sale when i purchased

I bought this 6 weeks ago and there is a charging issue. This item can not be returned at the store and now I have to deal with the manufacture - ship it out and wait for who knows how long. Best Buy made the sale and washed their hands of all responsibility - should've just bought it on Amazon - so much for walking into a store and getting customer service.

Bought a second one couldn't get the warranty my first one took a crap so now im scared this one is going to the same thing stay away

After 6-7 months of short daily riding to class from apartment the scooter can no longer make it up our slight incline hill home. We have an email to warranty but have not heard back, Will update review if they are helpful.

I got this for my husband he loved it but after a month got a flat tire can’t find any body to fix it. Payed off scooter can’t use it so just wasted money on it,

I bought one of their scooters for my daughter for Christmas and we were unable to bind it to the app (which is required for it be usable). We emailed customer service and we have sent a follow up every few days since. Three weeks later, not one response. Not even a confirmation of receipt. I’ve never dealt with a company this irresponsible before. Avoid them at all costs.

After only a month error 3 is showing on the display and it stopped working. Highly disappointed as this was purchased as a birthday gift for my son. It's not a cheap scooter and now he has no means of getting around. We were happy with the purchase, but no longer after this. Chose Niu for its reputation, but now I am not at all satisfied. Would like a response and solution from Niu.

The fact that customers only have 15 days to return something they paid $900 forbis insane. Also, I had my laptop hacked by the employees who work there (geeksqauad)when i was getting my laptop that i paid a fortune for serviced. I regret both purchases. There you have it, my honest review. Lets see if i win the giftcard for Being honest...