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Customer reviews

Rating 3.6 out of 5 stars with 50 reviews

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Rating by feature

  • Value
    3.8

    Rating 3.8 out of 5 stars

  • Quality
    3.8

    Rating 3.8 out of 5 stars

  • Ease of Use
    3.5

    Rating 3.5 out of 5 stars

66%
would recommend
to a friend
Page 1 Showing 1-20 of 50 reviews
  • Features

    Value
    2 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    LOCKED-Non functional

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    Posted .
    Owned for less than 1 week when reviewed.

    I purchased this item and was surprised to see a sticker prominently posted saying my bike will be locked until I sign up at Ifit.com. I get they want to sell memberships, so, I'm thinking this has to be optional, they can't hold it hostage till I provide my personal information. But they did. At that point, I was forced to make an account (tell where I live) and choose a membership level (provide credit card #) agree to monthly payments. Then there were some complicated steps to unlock the machine so that I could even hop on and give it a try. It was literally non functional. Customer care was unavailable and disconnected me. They literally held it hostage till I obeyed. I don't care if I have reduced functionality if I'm not a member. I just want to get on and get basic exercise, not climb Mt. Everest with a class.

    Features

    Value
    2 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      JanJaw

      We are sorry you have felt held hostage for iFIT membership for your exercise bike and that you got disconnected from customer care.

      We do recommend trying the free trial to experience the one of a kind personal training, but if you prefer to not take advantage of the free iFIT membership, the machine can still be used in manual mode. Know that iFIT is not required in order to use your treadmill.

      Activating your free iFIT membership trial requires a credit card to be on file although nothing will be charged to your card. This practice is in line with industry standard record keeping for digital memberships as can be found with free trials of streaming services and software subscriptions. You are welcome to cancel your membership at any time to avoid paying the subscription fee.

      To receive faster service and discuss your concerns in more detail, please contact us at ce@NordicTrack.com with your personalized case number 1-R100880. We will look forward to helping you out.

      Thanks -NordicTrack

  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Disappointed

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    Posted .
    Owned for less than 1 week when reviewed.

    I bought this bike for the brand, but I'm disappointed to buy it. I can't use it until activate ifit but the active code it is invalid when I tried activate on ifit.com/activate. I don't want ifit, but I can't use mi bike until activete this.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Ricardo

      We are sorry for any misunderstanding about this bike. You can use this bike without an iFIT membership, and activation can easily be done. You can also bypass the activation. Information can be found at ifit.zendesk.com.

      Contact us at ce@NordicTrack.com if you still need assistance. Your individualized case number is 1-R102923. Place this in the subject line for attention and include your order information so we can most easily assist you.

      Thanks - NordicTrack IconHealthandFitness

  • Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Easy to assemble

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    |
    Posted .
    Owned for 1 month when reviewed.

    I got it on Sale during this quarantine. I was looking for a upright stationary bycicle from a good brand, and nórdicktrack is fine quality. Space saved. Easy to assemble. The only negative would be the AC plug cable. It can get damage easily.

    Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Seems good but the registration was a nightmare!

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    |
    Posted .

    Overall it’s pretty good. It didn’t take very long to assemble & was fairly easy. The only issue I had was getting the bike to turn on. You have to subscribe for the monthly plan however it did allow me to cancel it before I was charged. Even after registering for my free trial, the bike still didn’t let me use it. So I downloaded the iFIT app. It used Bluetooth to connect to my bike & worked right away. The key is to register on both the website & the app to use the bike in manual mode without the monthly subscription. Also the handles seem a bit wobbly, so I hope it’s sturdy enough.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    A little deceiving

    |
    |
    Posted .

    Liking the bike, but I was frustrated that the instructions made it sound like you HAD to get iFit in order to for the bike to function. Luckily I didn't put my cc info in the app for the 30 days free trial since I figured out you don' t HAVE to have that in order for it to function. It looks like iFit is basically a coach/fitness app,

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    So-so at best

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    The only thing between you and fitness is how long you can stand to sit in this wildly painful and uncomfortable seat. Right now, I’m rooting for no nerve damage! The fact that you need an app just to get it started the first time is also outrageous.

    Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Still going strong

    |
    |
    Posted .
    Owned for 1.5 years when reviewed.

    Overall it's great. Good build quality and easy to assemble. It's been used by my family about 2 hours a day for the last year and still going strong. The only issue is the straps on the pedals keep breaking.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    DO NOT BUY

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    My wife and I just bought this bike and after putting it together the handle bars were very wobbly and unusable, we will be returning this ASAP! Don't be fooled in to thinking because this is NordicTrack it is good quality - It has been made cheaply and there are a couple of major issues with putting it together. Best Buy were great with delivery and are handling the return process really well given the Coronavirus pandemic - But I assure you this bike is not worth your money or time and effort putting it together.

    Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Membership Required $13.99 per month to unlock

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    Posted .
    Owned for 1 week when reviewed.

    Overall bike easy assembled , comfortable and love the adjustable seat and console. Downfall, features require a membership, you can’t use bike to full potential without. The fan won’t even work! membership $13.99 per month . Bike will be a great purchase.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      MembershipRequired

      We are happy to hear that you easily assembled your bike and found it comfortable. We always appreciate hearing about how much our customers love their bikes.

      We do recommend an iFIT membership to fully appreciate all the features this bike can offer. Free trials are offered with your purchase and can be canceled at any time. However, please know that iFIT membership is not required to use this bike and that manual mode does provide a good exercise experience.

      It appears that the fan may be in need of a replacement. Please reach out to us directly at ce@NordicTrack.com with your case #1-R100907 and we will be happy to help you out.

      Thanks -NordicTrack

  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great for the value

    |
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    Posted .
    Owned for 1 month when reviewed.

    This bike is great for the value. the instructions were a bit challenging but once you get it, it is very simple. It works great with various program. You have to sign up for a free iFit trial but there is no need to get any membership or to even enter a credit card.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great bike at an excellent price.

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    Posted .
    Owned for 2 weeks when reviewed.

    Excellent exercise bike. Highlights are the large padded seat and adjustments for comfortable biking. The display is a bit dated, but gets the job done. Wish it had an ipad shelf which are on more recent bike designs.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    resistance is hard

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    |
    Posted .
    Owned for 1 week when reviewed.

    Delivery was great, got it halfway put together before I needed another person. Recently had knee surgery so I know it's not going to be easy, but level 1 is very hard to pedal. Even had a healthy relative use it and state that it was hard. Had to adjust the reed switch to get the console to track. Have reached out to Nordtrack multiple times for the resistance issue. Was told to adjust the link arm which may help with the resistance but there still would be resistance. Problem is there is not a video or instructions on how to remove the side shield and crank arm. People at Nordictrack have NOT been helpful. Will more than likely be returning it.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Cmane

      We are sorry that the resistance has been more difficult than preferred and that the service you received has not been as helpful as expected.

      We strive to provide the best service possible and want to make sure you get all the help available for you. Let’s make sure your bike is working properly.

      Reach out to us at ce@NordicTrack.com with your personalized case number, 1-R101987, so we can expedite your service.

      Thanks - NordicTrack IconHealthandFitness

  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Ok Nordic Track

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    |
    Posted .

    Honestly I don’t think it works properly but a bike is a bike . Subpar I think company wants you to buy the expensive ones

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great value.

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Great price for the product when it was on sale. Very smooth ride. I would highly recommend paying for the professional installation as it's challenging to assemble. Will definitely need a buddy to help you assemble it.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    LOVE IT !!

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    I'M A 73 YEAR OLD FEMALE - I PUT THE BIKE TOGETHER MY SELF IN ABOUT AN HOUR & A HALF ( I move a little slow! ) WITH NO PROBLEMS. I LIKE ALL THE FEATURES & IT IS EASY TO USE. THE PRICE WAS GREAT - IT WAS HALF THE ORIGINAL PRICE !!! THEY DELIVERED IN THE SPECIFIED TIME - PLACED THE BIKE WHERE I WANTED. VERY GOOD EXPERIENCE ALL AROUND !! I LOVE BEST BUY - THEY ARE MY GO TO STORE !!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Nordic bike

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    Posted .
    Owned for 3 weeks when reviewed.

    Product is fine...delivery was the issue. I received a text that said my delivery would arrive at a specified time, then the day I’d received another text saying my delivery would arrive in 30 mins. Waited 2 hours and no delivery. I called and was told it was all electronic, my product wasn’t even on the truck or in the warehouse! AND I had to assemble on my own

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Nice Bike

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Good bike for the sale price I payed. Not fancy but does what I wanted.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great bike

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    Great bike and easy to use. Building took me a couple of hours as the instructions were a bit confusing.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Quality bike

    |
    |
    Posted .
    Owned for 6 months when reviewed.

    Very quality bike. I need to use it more then I do lol. Ease of use for the electronics could be easier and more functional. It is a great bike and runs perfect

    Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Well made good product can by tricky to assemble

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    It does exactly what it was designed to do no frills just a good elliptical workout ... especially when you use the iFit app that connects to it. Seems to be pretty well made but it does take a while to assemble and you most likely will need another pair of hands while doing it... I know I did.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend