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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 176 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, good price, and performance of the VPN software. They appreciate that it can be used on multiple devices and that it protects their privacy. Customers are pleased with the service and consider it to be one of the best VPNs available.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 176 reviews
  • Rated 1 out of 5 stars

    VERY VERY VERY UNHAPPY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a digital download of NordVPN. It won't download. Best Buy says they can't help and it's NordVPN's responsibility to assist me. I emailed Nord at the address given in the delivery email sent by Best Buy. Nord acknowledged my email requesting assistance. They asked a couple of questions, that I answered, then never responded again. I submitted several new help request and those weren't even acknowledged. I continue to try to download the product but get the same error. It has been a MONTH since I purchased this. My money was immediately taken yet I still don't have what I paid for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    So Far So Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using WiTopia for the past 5 years, and decided to give NORD VPN a try when it went on sale. So far it's been easy to setup and use, and I would definitely recommend it. The options are plentiful, and the speed hasn't been disappointing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very easy to install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and it was very easy to install. Do recomend it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great offer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works! Super fast and reliable. Better than others that I had before. Great deal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time purchasing a VPN. Once required inputs were finally figured out, which was not exactly clear on Best Buy's part, and the Nord website initially was not accepting my code, I was able install and run without difficulties able to figure out the easy set up, no difficulties at this point. Hoping I am protected and the year of service will be hassle free.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works likes a charm , once you figure it out

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The directions were a bit tricky but it worked as expected .

    I would recommend this to a friend
  • Pros mentioned:
    Server selection

    Rated 3 out of 5 stars

    You have to give up a lot of speed for security.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of servers to choose from in many countries. You can select a server based on your Internet usage. My Netgear router with DD-WRT can be used as a client so that all devices connect to it are covered. Unfortunately, the connection is very slow. No matter what server in whichever county I choose, my speed is very slow. Using Speedtest.net, my upload speed is always faster than my download speed. I usually see around 10%-15% of my normal speed when the VPN is connected.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Meep meep

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clutch. Works on multiple devices, and does what its supposed to do. Switch locations quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 3 out of 5 stars

    fine VPN but not the greatest user interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for someone who is new to VPNs the process of buying Nord from Best Buy wasn't super great. The code did not work until I contacted support. Since then the product works great though. Exactly as advertised.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best VPN ever does Everything I need it to do it’s the best !!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it supposed to. Easy to use. Great product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great product and in a great price. You can use 5 pc at the same time and the speed of the server is good. I have to use it little more to make a better judgment. Overall for now is great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the software for the ease of use and the speed of the vpn. Most locations stay under 20% usage.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great price and fast VPN

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment, my previous VPN went out o service due to COVID sadly. But NordVPN has been great. I got it in my phone and my fire stick and the best part you can set up to connect automatically so you will never forget to turn it on. Also it’s really fast for a VPN.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing VPN

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Works like a charm. Perfect for when traveling out of country

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Easg to install. Works well. One of the best VPN on the market

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    interesting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I would try it out and so far no complaints. Interesting what other countries get online.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great user friendly vpn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used nord for some time. Good service. I already had a previous subscription, and was buying this to renew it. Was a bit difficult getting it applied, but I figured it out

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    VPN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good vpn can put on multi devices and can be used overseas. easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nordvpn a vpn that does what is says

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a VPN. I read the reviews and Nordvpn was at the top of the list. I have been using it and its great. I can't see myself not using it. I use it on my phone, desktop, laptop. I highly recommend it. Great price.

    I would recommend this to a friend
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