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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 499 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the 360 Deluxe Antivirus, highlighting its robust protection, ease of use across multiple devices, and great value for the price. Many appreciate its overall reliable performance and the inclusion of a useful VPN feature. On the other hand, some customers have experienced issues with the installation process and downloading the software, while others expressed concerns regarding the automatic renewal policy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 499 reviews
  • Rated 5 out of 5 stars

    EXCELLENT & RECOMMENDED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Norton for years and have yet to really have an issue. I like this version because it comes with the Norton Utilities feature that does a more in-depth cleaning & also has some RAM reclaim feature - etc. This works like a champ on my computer and would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good company and make your computer safer to use on the internet. Takes care of a lot of thangs for safety.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent antivirus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent antivirus. Very easy to install. Would recommend to friends and family. We are happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    functional enough for everyday home use. easy download and install

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    saved money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Norton for many years. buying it at Best Buy for my renewal saved me a lot of money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am happy with the purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I had another more expensive antivirus before but I believe Norton has a more professional look, and reputation. I have peace of mind knowing that I am protected against viruses and threats.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    got it on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion, Norton 360 is the best antivirus out there, I got it on sale a few weeks ago...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy, fairly easy to install. Put it on PC first then a MAC. Will cancel the auto renewal shortly.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Constant pop adds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed in this. The free "tune up" was kind of worthless. It is constantly trying to sell you addons. It tells me my security is always at risk because I won't buy their cloud storage. It does work for security, which is the only reason it doesn't get a zero. Not buying again.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product.................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product overall. I feel it's really good value for money.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Antivirus

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent antivirus for latest modern trend usages

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keep your Devices Safe!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like simplicity, This is great software. Only downfall is the VPN tends to slow down websites, but it is understandable why. I have had Norton for years, I renew each year. Would Recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great software especially with a name you can trust protects all of yours devices with ease of use

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Smart

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was really convinient to protect alm my things at once and works pretty well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Product/Customer Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would rate this overall as a zero if I could! It is hard to know ahead of purchasing (especially online!) that Norton has a paywall requiring you to provide your credit card information to keep on file before you can download what you've purchased. The whole point of having antivirus software is to minimize exposure/risk to security breaches and here's Norton actively exposing you to more of them. Best Buy themselves were incredibly unhelpful and even though they could tell the software hadn't been downloaded, they wouldn't deal with a refund and tried to make it Norton's problem (for which they also made it my job to go contact Norton, giving me incorrect information to begin with). Everything about this situation was unpleasant and shows that Best Buy doesn't care about its customers. Nobody in either company's customer service speaks English well enough to be of assistance to an English speaker and I couldn't get either one of them to hand me off to a manager to attempt to resolve either. Honestly, one of the worst customer service experiences of my life.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport We can help. Thank you. norton_us

  • Rated 3 out of 5 stars

    Good antivirus for its price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User interface is pretty simple to understand, and (as far as I'm concerned) it works. The only issue is that it keeps advertising add-ons, and the popups can get annoying. You will also be charged the renewal fee around 1 month BEFORE your subscription expires, so be careful!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Satisfied User

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product provides necessary protection to my PC and offers peace of mind to me as its user.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Norton for many years and am pleased with the quality and value of Norton products.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good security product just make sure to turn your auto renewal off.

    I would recommend this to a friend