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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 492 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the 360 Deluxe Antivirus, highlighting its robust protection, ease of use across multiple devices, and great value for the price. Many appreciate its overall reliable performance and the inclusion of a useful VPN feature. On the other hand, some customers have experienced issues with the installation process and downloading the software, while others expressed concerns regarding the automatic renewal policy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 492 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to go along with my new laptop. Easy to install and use. I like most of the features that come with the software but I find the pop-up reminders and opening browsers to be rather annoying. So I’m still trying to figure out all of the different options but glad it have my computer protected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review Norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best antivirus product I have ever used. Easy to install and use in laptop with cellphones. Really quick response. Very cheap and useful. I'm happy I could find something like Norton360, and I am sure I will tell other people about it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Vpn

    Rated 4 out of 5 stars

    Easy Download Security Suite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy download with code sent by email. Provides good overall protection with VPN & Lifelock.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Vpn
    Cons mentioned:
    Auto-renew

    Rated 4 out of 5 stars

    A good, reliable security program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Norton 360 for several years. I feel very secure with this program. My pet peeve is their automatic renewal policy. I have to manually cancel the renewal each year. I like the VPN protection when I'm on line. Norton has a good reputation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Using Norton 360 Deluxe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Norton 360 Deluxe to replace Kaspersky. I noticed that since I've been using Norton 360 Deluxe for a while, my computer rarely has the same notification problems as my old antivirus. Overall, the virus database is updated regularly, and the problem of malware hiding files on my computer doesn't appear like before. Personally, this antivirus can answer the questions of people who have the same problem as me. I gave it 4 stars because sometimes this program still takes a long time to scan the computer.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Peace of mind and safety for all my devices!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy I've made in a long time. Recommended by a family member who has used it in his business for years. I switched and it even came back with 'dark web' info that had been accessed a few years back. Ease of use and peace of mind that i am protected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Great product.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An easy-to-use product that I have used multiple times. Great price and protection for my devices.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice and good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good and productive, to protect my devices all

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your feedback, NoeA!
      It’s great to hear that you find Norton 360 Deluxe both good and productive for protecting all your devices. The combination of antivirus, VPN, scam protection, and Dark Web Monitoring really does provide a strong security package for multi-device users. Your comment reinforces that having an all-in-one solution can simplify digital safety and give peace of mind. norton_us

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relatively easy to install but there were a couple of twists to complete the installation. Overall the product seems to work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Norton 360 deluxe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. My only issue is with their automatic renewal. I have had issues in the past when I disable the renewal and it get reactivated.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi GregoryS,
      Thank you for sharing your feedback! We’re glad you find Norton 360 Deluxe a great product, and we appreciate you bringing up the concern about automatic renewal. We understand how important it is to have full control over your subscription settings.
      If you’d like, we can provide guidance on how to ensure auto-renewal stays disabled or help troubleshoot why it might have reactivated. Your input helps us improve transparency and user experience, so thank you for letting us know! Please contact our social customer team on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport We can help. Thank you. norton_us

  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Great for gadget people

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I renewed this product twice already. I’ve installed it on my laptop, my son’s laptop, and my phone. It saves all passwords and has helped keep my devices secure and working at optimum speeds!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Good product but too many pop-ups

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to install. It offers good protection. However, there are a lot of pop-ups and messages. Promotional messages, prompting you to use features can be reduced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Norton suits my needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. On-line reviewers say there are too many windows promoting extra features, but these are easy enough to close out. If I want to update my protection it'll be easier than I thought.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    Good, but annoying ads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used Norton to protect my computer. In the last few years, however, it’s been quite annoying with the constant pop up ads to upgrade Norton products. You should be able to click decline and have it never come up again.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Good Choice, Good Price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this over a year ago, has been very useful, usually theres a sale on these so a great grab. I used it mostly for the vpn to check out stuff around other places like Japan. Also monitors your stuff like email and address but i refuse to put anything else other than my email or ill be scared to even see anything pop up! Only thing i dislike is even though it's prepaid for a year, you still have to input your card info, however you can remove it after but still a pain.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Convenient and Simple

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was super easy to download and the app is simple, yet clear. The price is also great for one year subscription!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good/Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call to set up which was timely but works as stated. Disappointed they removed basic dark web coverage from this plan a couple of weeks after set up. Wish the notification alerts wouldn't appear to be free on a couple of options after you scan request only to discover additional charge if you choose to proceed with couple of specific option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Lovin' Norton 360.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, loving Norton 360. Dependable. Clear messaging. More intuitive than the brand I had on my previous laptop. I have confidence in the protection that this antivirus provides.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Very good antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good value for the price. I have never had performance issues while using. Also I have never had issue with virus or being hacked.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than McAfee and Norton doesn't bombard you with annoying ads

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the great feedback! We're glad to hear Norton 360 Deluxe is delivering a smooth, ad-free experience while keeping your devices protected. We appreciate you choosing Norton and are happy to be your trusted security solution! norton_us

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