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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 461 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers commend the 360 Deluxe antivirus software for its strong protection, ease of use, and reasonable price. Users appreciate its overall performance, VPN feature, and antivirus capabilities. Some customers have reported issues with installation and downloading, while others expressed concerns about the automatic renewal policy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 461 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product. It is working good so far as of now.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback!
      We’re glad to hear Norton 360 Deluxe is working well for you so far. It’s designed to provide strong protection across multiple devices with features like scam protection, VPN, and dark web monitoring. If you ever have questions or need help optimizing your setup, feel free to reach out. We appreciate you sharing your experience! norton_us

  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Great product.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An easy-to-use product that I have used multiple times. Great price and protection for my devices.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Antivirus Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The antivirus is the best because everytime I have been using it buying with best buy and their service always gentle, honest and if I get into somewhere they try to do is protect me from having a virus. The price is also good instead going through the website it's more expensive so best buy is doing a great deal.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for the kind words! We're thrilled to hear Norton 360 Deluxe has consistently delivered top-notch protection and that you've had a great experience purchasing through Best Buy. It's wonderful to know the service and pricing have met your expectations. We truly appreciate your loyalty and support! norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Peace of mind and safety for all my devices!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy I've made in a long time. Recommended by a family member who has used it in his business for years. I switched and it even came back with 'dark web' info that had been accessed a few years back. Ease of use and peace of mind that i am protected.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn
    Cons mentioned:
    Auto-renew

    Rated 4 out of 5 stars

    A good, reliable security program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Norton 360 for several years. I feel very secure with this program. My pet peeve is their automatic renewal policy. I have to manually cancel the renewal each year. I like the VPN protection when I'm on line. Norton has a good reputation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Norton suits my needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. On-line reviewers say there are too many windows promoting extra features, but these are easy enough to close out. If I want to update my protection it'll be easier than I thought.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    Good, but annoying ads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used Norton to protect my computer. In the last few years, however, it’s been quite annoying with the constant pop up ads to upgrade Norton products. You should be able to click decline and have it never come up again.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relatively easy to install but there were a couple of twists to complete the installation. Overall the product seems to work.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Good Choice, Good Price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this over a year ago, has been very useful, usually theres a sale on these so a great grab. I used it mostly for the vpn to check out stuff around other places like Japan. Also monitors your stuff like email and address but i refuse to put anything else other than my email or ill be scared to even see anything pop up! Only thing i dislike is even though it's prepaid for a year, you still have to input your card info, however you can remove it after but still a pain.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Great for gadget people

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I renewed this product twice already. I’ve installed it on my laptop, my son’s laptop, and my phone. It saves all passwords and has helped keep my devices secure and working at optimum speeds!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good so far no complaints. Thank you very much for this product.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Norton 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to function well in the background with little input from me. Messages are simple and clear.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Good product but too many pop-ups

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to install. It offers good protection. However, there are a lot of pop-ups and messages. Promotional messages, prompting you to use features can be reduced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Convenient and Simple

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was super easy to download and the app is simple, yet clear. The price is also great for one year subscription!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Very good antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good value for the price. I have never had performance issues while using. Also I have never had issue with virus or being hacked.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Lovin' Norton 360.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, loving Norton 360. Dependable. Clear messaging. More intuitive than the brand I had on my previous laptop. I have confidence in the protection that this antivirus provides.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tsezar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for checking in, Tsezar! We appreciate your feedback. We love hearing from our Norton customers! norton_us

  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Norton

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I've purchased this brand of product for my computers. I had so many issues just trying to install it probably because I had a LifeLock by Norton credit protection. I ended up contacting Geeksquad a few/3 times just to install this, constantly reminding them not to cancel my reg. Norton product while installing. it took awhile but finally they got it installed!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Tremendous Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and easy to install. Have been using Norton 360 for years with no issues and when subscription was coming due Best Buy had the best price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New product installed on my new computer I have had no issues at this time.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

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