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Customer Ratings & Reviews

$74.99

Customer reviews

Rating 4.3 out of 5 stars with 499 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the 360 Deluxe Antivirus, highlighting its robust protection, ease of use across multiple devices, and great value for the price. Many appreciate its overall reliable performance and the inclusion of a useful VPN feature. On the other hand, some customers have experienced issues with the installation process and downloading the software, while others expressed concerns regarding the automatic renewal policy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 499 reviews
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have if you have a windows based computer!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good one

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but little expensive price. Because many of products available in market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton has a stellar reputation so far so good works as intended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With these i feel safe browsing around on my devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved this spy ware i never had a problem with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cpu protection

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CPU protection is a MUST and this is GREAT for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy order online and great customer service online

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible to Start

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t get it started on any of my products. iPad, iPhone, and Laptop. This is unusual for me when working with my Apple products. Plus I understand if I don’t shut off subscribe again, I will probably be charged over $100-$200. I need to visit the Geeks but haven’t found the time yet.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

  • Rated 2 out of 5 stars

    Norton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been unhappy with this product, and frankly am planning to cut my loss and uninstall to load another product.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Rated 1 out of 5 stars

    Very bad business practice and a scam!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very bad sales tactic by Norton. They offer this for a low price and then force you to auto renew for $104. Not sure what kind of business practice is this and this is completely shady. Do they have to go this low to milk the very same customer who believes their product? BB simply says I would have to contact Norton to cancel the subscription.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. Symantec

  • Rated 1 out of 5 stars

    Worthless Product, Unable to Download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was unable to download this product after following the Best Buy instructions, because the purchase was not in my Best Buy digital library, and no one at the store could help me. I tried downloading on the Norton website, which would not allow me to do so until I paid for the product again. I got a refund and bought a McAfee product, which worked well.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    Like the product generally but couldn't download

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads of help from the geeks but still couldn't download the product from library - so asking for money back and going with McAfee on my new laptop.

    I would recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi Kate, I am really sorry that you had to experience this. Please follow instructions here www.norton.com/setup download Norton 360 to your device. If you experience any issues downloading, please send us an email to [email protected] with more details and we will help you get it sorted. Thanks! Symantec

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product it has everything you need to protect your pc or mac

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Bad deal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This my worst experience ever. This company is forcing me to renew my subscription, and I am not able to install it and nobody to help. I have to go to the store and try my luck. i don't recommend this product at all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know how good this product is but it makes me feel better to have virus protection.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't have a chance to use it.Best Buy or myself couldn't download or figure it out

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      We are sorry to hear you haven't received your Norton product. Your digital key delivery should have been sent from email alias BestBuyInfo@emailinfo.bestbuy.com, please check your junk folder in the event the email was delivered to that folder. If you still haven't received your product order, please reach out to bestbuy.com/support for assistance in locating your product order. norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Has everything you will need to protect your products.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    free tricky subscription to stay away

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am ok with Norton 360 but they offer you more free subscription but when it expires you end up paying $59.99 for something and $29.99 for something else. Not worth it.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 1 out of 5 stars

    Not a good fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not clean up the infected items that were reporting on my computer. Want's me to buy an upgrade at a much higher price.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Sorry to hear that, Rock. But not only will we clean all viruses, we have a money-back guarantee on it! Please contact support.norton.com for assistance - hope this helps! - DWN norton_us

  • Rated 1 out of 5 stars

    Unable to download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to download from Best Buy's Digital Library. Best Buy Post- Purchase rep informed me that Digital Library process has been broken for some time and they have a work-around. This information came 24 hours after the initial purchase and several hours on hold for Geek Squad assistance and hours with Geek Squad rep that ultimately still failed to successfully down load the software. In this time period, I did go directly to Norton for a subscription and, after performing a Safari clean-up picked up from their help notes, successful down-loaded, installed, and am running their software.

    No, I would not recommend this to a friend