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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 497 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the 360 Deluxe Antivirus, highlighting its robust protection, ease of use across multiple devices, and great value for the price. Many appreciate its overall reliable performance and the inclusion of a useful VPN feature. On the other hand, some customers have experienced issues with the installation process and downloading the software, while others expressed concerns regarding the automatic renewal policy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 497 reviews
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Tremendous Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and easy to install. Have been using Norton 360 for years with no issues and when subscription was coming due Best Buy had the best price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Norton 360 Great Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Norton 360 Deluxe which works on 3 devices is great. It was also very easy to install. We purchase this from Best Buy every year and we haven't had any problems with our computer. I would highly recommend this product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Dependable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Helps the computer run more smoothly and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    So Far, so Good- Perfect Match

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My reason for not giving 5 stars, is because of the setup process: I live part time in Mexico, so I have to use a VPN to set it up on my computer, phone, and tablet. That is something that people should know, in order to save the time and frustration of it "not working". Otherwise, it is a great match with the LifeLock that I already had (either my Visa or MasterCard qualified me for free). I also like that it does things (not sure what, for now) in the background, when your computer is idle, vs. using your precious memory while you are trying to get things done. Also, the price is great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good/Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call to set up which was timely but works as stated. Disappointed they removed basic dark web coverage from this plan a couple of weeks after set up. Wish the notification alerts wouldn't appear to be free on a couple of options after you scan request only to discover additional charge if you choose to proceed with couple of specific option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than McAfee and Norton doesn't bombard you with annoying ads

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the great feedback! We're glad to hear Norton 360 Deluxe is delivering a smooth, ad-free experience while keeping your devices protected. We appreciate you choosing Norton and are happy to be your trusted security solution! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product. It is working good so far as of now.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback!
      We’re glad to hear Norton 360 Deluxe is working well for you so far. It’s designed to provide strong protection across multiple devices with features like scam protection, VPN, and dark web monitoring. If you ever have questions or need help optimizing your setup, feel free to reach out. We appreciate you sharing your experience! norton_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Norton 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to function well in the background with little input from me. Messages are simple and clear.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Rated 5 out of 5 stars

    Antivirus Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The antivirus is the best because everytime I have been using it buying with best buy and their service always gentle, honest and if I get into somewhere they try to do is protect me from having a virus. The price is also good instead going through the website it's more expensive so best buy is doing a great deal.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for the kind words! We're thrilled to hear Norton 360 Deluxe has consistently delivered top-notch protection and that you've had a great experience purchasing through Best Buy. It's wonderful to know the service and pricing have met your expectations. We truly appreciate your loyalty and support! norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Norton 360 deluxe (3 device)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security software. Protects all the main areas of any computer or device. Easy to install and renewable.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton has a good interface to provide protection for various devices. Once you set up your account they have refined the process for downloading and installing on secondary devices. I have used Norton on my machines for years and my only gripe is the premium you pay if you wait for the auto renewal. That is why I jumped on this "deal of the day" option from Best Buy even though I lost two months of coverage on my current subscription and went down from five devices to three. They offer other perks with your subscription but most of them aren't tailored for me. I have to say that I have enjoyed pretty much trouble free internet use for years and that gives me some peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New product installed on my new computer I have had no issues at this time.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Rated 4 out of 5 stars

    Good for what it advertises.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product for what it advertises. I don't appreciate the pop ups that try to get you to upgrade the product for additional features and programs.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 4 out of 5 stars

    True 360 coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure what to expect when it came to how it affected my laptop's performance. So far, no issues with hogging resources. I appreciate the built in vpn for when I am travelling and using wifi hotspots. Gives peace of mind. I don't like how it runs "diagnostics" for features you don't have making you think you have them. When you fall for the bait, they at least offer a prorated rate based on when you started your subscription. Overall please with product, but the upgrade tactics are not needed. I bought what I bought which is what I wanted. nothing else For the sales price it is well worth it

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good so far no complaints. Thank you very much for this product.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection, Vpn

    Rated 5 out of 5 stars

    Provides excellent device protection.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 Deluxe provides one of the best protection for your pc, phone or table. In addition it provides VPN access which provides you additional protection while surfing the web.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy and fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download and install product. Good price compared to other outlets.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Vpn

    Rated 5 out of 5 stars

    Great protection!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Bought this for a PC I got my son for Christmas. Has parental controls on it, and VPN protection! The pros of a basic security protocol. Havent had any issues with it yet.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Vpn

    Rated 5 out of 5 stars

    Love norton VPN

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Norton 360 protects all of my devices my TV, Phone, computer its just great for protecting my devices from virus over all and the VPN is great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good and not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it was not as convenient to purchase here, Norton didn't offer the same price as Best Buy and other big retailers. Purchasing from Best Buy meant that my current subscription doesn't continue seamlessly. Instead, I had to uninstall the old subscription and reinstall the new. I lost a few days of my old subscription because I knew I wouldn't have time to take care of this on a weekday. All of this was expected. What I didn't know and am perturbed about is Norton no longer supports my Chromebook. I only found out when I tried to install it and got a message that it was not compatible with my system. Now that I know, I will be looking at other protection options next year. Sad, because I've been a Norton subscriber for decades.

    I would recommend this to a friend
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