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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 495 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the 360 Deluxe Antivirus, highlighting its robust protection, ease of use across multiple devices, and great value for the price. Many appreciate its overall reliable performance and the inclusion of a useful VPN feature. On the other hand, some customers have experienced issues with the installation process and downloading the software, while others expressed concerns regarding the automatic renewal policy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 495 reviews
  • Rated 5 out of 5 stars

    Norton protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is a very reputable name in protection and safeguard your private information. It is very easy to install.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your feedback! We’re glad to hear Norton’s reputation and easy installation met your expectations.
      If you ever need assistance or have questions about your subscription, you can visit https://norton.com/support anytime.
      Thanks for choosing Norton and stay protected! norton_us

  • Rated 5 out of 5 stars

    quality items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been shopping at Best Buy for over 10 years and have purchased many items—everything from laptops and TVs to kitchen appliances and phone accessories. The quality of the products and the customer service have always been top-notch. I appreciate how knowledgeable and helpful the staff are, both in-store and online. Highly recommend!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing such a thoughtful review! We’re so glad to hear you’ve had great experiences shopping at Best Buy over the years. As a Norton and LifeLock product partner available through their stores, we truly value the trusted relationship they build with customers like you. Your feedback means a lot! norton_us

  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    Good value for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is pretty good and covers the basics but constantly asks you about grading or adding different services that are a bit pricey and/or unnecessary.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Rated 5 out of 5 stars

    Antivirus yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protect three devices for a great price, would get it another time

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience! We’re glad to hear Norton 360 Deluxe provided great protection for your devices at a good value. Your feedback means a lot, and we look forward to serving you again in the future. norton_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Tried and true-antivirus but a big program

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is a beast in older computers. Takes up some space you might need. It does work well and this is s purchase to keep it running on just two older computers in the house. I have moved on from norton with my newest computers but it I rather just purchase a new subscription each year and update when expires since the old ones are so finicky. This works and i do it every year. Buy during the holidays and keep code available to renew less money that way.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Unbeatable price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection. Known brand. Excellent price. Protects up to 3 devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy way to purchase software. Log into Web site and put in code, done. One of the best antivirus out there

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your review, Paul! We’re glad to hear Norton 360 Deluxe was quick and easy to set up and that you’re happy with its strong antivirus protection.
      If you ever need help or have questions about features, visit https://www.norton.com/support for assistance.
      Thanks again for sharing your feedback! norton_us

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    My go to anti-virus

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using norton for years. Easy to use and navigate. I normally catch it on sale around Christmas time

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Price! Was easy to purchase and install. McAfee has lost my business.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback, CandiceW! We’re glad to hear you found Norton 360 Deluxe easy to purchase and install, and that the price worked well for you. We appreciate your trust in choosing Norton for your protection needs—it’s great to know we’ve earned your business.
      Your comments are helpful for others looking for a reliable and straightforward security solution. Thanks again for taking the time to share your experience! norton_us

  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    360 safe

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always can use the extra security and for the price was even better.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great protection and easy installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a transition from another provider. Not be a very tech savvy person, I was very happy with the ease of installation and performance.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Norton Review. Bang for the Buck!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up to date with viruses. Always ernds notifications and reports. Cost effective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Right product for my requirement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Value for money. It is providing required safety for my systems.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the 5‑star review! We’re glad Norton 360 Deluxe is delivering great value and giving your systems the protection you need. norton_us

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Norton works real well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton works real well when it comes to virus protection. The only bad thing about buying this product from Best Buy is that it wont download fron the Best Buy site. I had to go to Norton and download it from there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    It Works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works well. Too complicated to install. But it keeps the computer running clean and safe.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Good antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used so many years this antivirus and has good performance so many feature and easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Vpn

    Rated 5 out of 5 stars

    Browser Safety

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantasic security and VPN setvices. Definitely renewing my subscription!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great product and value for money.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One if the best antivirus available in market. Easy to install and use. Keeps you laptop virus free without slowing down your system. Great product and value for money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton 360 Deluxe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. It definitely gets the job done!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 3 out of 5 stars

    Is it malware or antivirus?

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While installing your prompted over and over again to upgrade with a ton of optional products, some you can't just say not to. I ended up agreeing to 4 add-on products just so I could finish the install and while they give you a free 7-14 days if you forget to cancel those add-ons it will cost another $200 or so. It's ridiculous. The software does seem to work but man that is some serious up charges just to get it to install. Avg isn't as bad but it didn't work very well and McAfee slowed my system down. I'm hoping I get Norton to work after unsubscribing from the add ond

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

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