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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 455 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers commend the 360 Deluxe antivirus software for its strong protection, ease of use, and reasonable price. Users appreciate its overall performance, VPN feature, and antivirus capabilities. Some customers have reported issues with installation and downloading, while others expressed concerns about the automatic renewal policy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 455 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy purchase. Product was simple to download and install.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton is King

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly a great way to protect and monitor all of your devices

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Known for excellent malware protection and additional features such as backup software, a VPN, and a password manager. It's a top choice for multi-device protection.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Great software

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took me a bit to figure out how to use this but once I got a Norton account it was easy. norton benchmarks at the top according to third party reviewers and it shows. This is the best of the best and I have used competitors before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and easy to use good price I buy every year

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks so much for your review — we’re glad to hear Norton continues to be a great value and easy to use year after year! Thanks again! norton_us

  • Rated 5 out of 5 stars

    Simple to follow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download, it guides you step by step. Once downloaded, be sure to cancel the auto-renewal as soon as possible or else they'll charge your card $100+ a year year!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! For the most up to date renewal pricing, please visit www.norton.com/pricing. norton_us

  • Rated 5 out of 5 stars

    Good help!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, efficient way to protect your computer.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the kind words! We're glad installation was a breeze and that your computer feels protected. That’s exactly what we aim for! norton_us

  • Rated 3 out of 5 stars

    Bad for managing multiple machines;poor interface.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get it; Norton routinely tops the ratings of Anti-virus software programs (e.g. see PC World latest ratings). All fine and dandy but if you're purchasing multiple licenses and managing multiple machines, Norton is kind of a nightmare. It's user interface is anything but intuitive. Not that McAfee is much better. Also of note, Norton might be overkill for use on your phone or Chromebook it's really only optimized, in my estimation, for Windows. I'll also not that I'm not terribly impressed with it's optional add-on identity monitoring product. There are better options out there. My overall choice is Malwarebytes. Sorry Norton.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi Greg - Thanks for your review. Appreciate your acknowledgement of Norton's effectiveness, a leading security product for over 34 years! Regarding license management, might we suggest purchasing a single license for Norton, which supports up to 20 devices and would simplify admin tasks (more can be added to a single Norton account if needed). RE: interface, please be sure to check out our latest updated UI (available now) which addresses some of your noted concerns. NOTE regarding mobile and Chromebooks: Chromebooks are not officially supported, although we do have an Android client one can try. Our client on Android phones does provide better protections, since Apple limits what can be accessed on iOS via APIs - this applies for iPads as well. Lastly, if the DWM service seems insufficient for your needs, our Gen Digital house of brands also includes LifeLock – (from chatGPT) Founded in 2005, LifeLock was one of the first companies to offer proactive identity theft protection services, making it a household name. Thanks for all your comments/feedback, Greg - Hope this helps? - DWN norton_us

  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Affordable protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable protection. My only complaint with Norton and similar companies is that you cannot install their product without adding your credit card info. It is twice the price to purchase directly through Norton instead of Best Buy, so you have to be sure to cancel before the deadline and repurchase at best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best service ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and a excellent protection service all time, Nord 360 is the perfect for

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full security for a very good price. You cant remove the alerts and there are too many with this antivirus. Good coverage but not easy to customize

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Better than my last purchased security software.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, better than my last antivirus security vpn software. Easy to download and install as well. And comes with a lot more coverage as well.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 3 out of 5 stars

    Reliable product but downloading is confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I purchased this product by online, I received an email and said I can download it from my digital library. I tried it but I kept getting error messages. It was past 10:00 pm and I tried to contact Bestbuy customer service through chat but no one responded. There was no Besrbuy email address to reach. Eventually I was able to activate my product by visiting Norton website and typed the product key directly.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Good Security Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought online and a couple of hours later was sent the download link and a key number. Easy and fast to download but somewhat tricky to install as one computer required me to delete the expired version of Norton 360 before I could install the new one. Other features like Lifelong offered but I did not register for any.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    Same great Norton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this Norton 360 when moving from a PC to a Mac. I honestly haven't thought about it since I installed it. The only reason for 4* is Norton's constant upsell of add on to this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Easy to Install

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install. Seems to be working flawlessly so far

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Norton purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to purchase and easy to install. Easy for others to install when sharing product

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Must have for your computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Norton Products for many years. This one works great protecting my computers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast download and great experience, I switched from Kaspersky and Norton has been a great antivirus.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 3 out of 5 stars

    Decent antivirus but no extras without paying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of ads for other services they offer. The fact that they retail this for over $100, even though they run sales for this almost 24/7, you get constant ads for other services that you can buy. I remember when you bought the "Deluxe" version of Norton and got all those extra features included.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

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