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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 297 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers value the 360 Deluxe Antivirus software for its overall performance and excellent protection. Users find the installation process to be straightforward and appreciate the ease of use. The software offers several options for monitoring and protects multiple devices. However, a few customers noted that renewing the subscription requires some effort.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 297 reviews
  • Pros mentioned:
    Installation, Protection

    Rated 5 out of 5 stars

    Norton 360 Deluxe - Powerful Layers of Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Norton 360 Deluxe from Best Buy, as I needed a Virus, Malware, Spyware and Ransomware Protection for my new Desktop. The software also includes Dark Web Monitoring powered by LifeLock. It was very easy to install. It was also at a good price!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    norton 360 deluxe

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is by far the best protection we had a new laptop it had mac afee for free apparentally but no u wont find a better deal than this..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protect and Serving

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for all three devices which included two cellphone's and a laptop. I really didn't think it would work..Boy was I wrong because it really worked.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Value for Multi-Device Security

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 Deluxe is a solid all-in-one security package. It was easy to install on multiple devices (Windows PC and Android phone) and runs smoothly in the background without slowing things down. The antivirus protection works well, and I really like the extra features like the built-in VPN for safer browsing and dark web monitoring for added peace of mind. The only minor downside is that the VPN can be a little slower at times, but overall it’s reliable and provides excellent value for the price. Great option for protecting multiple devices in one subscription.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you so much for your thoughtful review! We're thrilled to hear that Norton 360 Deluxe has been a solid solution for your security needs across both your Windows PC and Android phone. It’s great to know the installation was smooth and that the software runs efficiently without impacting performance.

      We’re especially glad you’re finding value in the extra features like the built-in VPN and dark web monitoring—those are designed to offer added layers of protection and peace of mind. We appreciate your feedback about VPN speed and are continuously working to improve performance while maintaining strong security standards.

      Thanks again for choosing Norton to protect your digital life. If you ever have questions or need support, we’re here to help! norton_us

  • Pros mentioned:
    Installation, Protection

    Rated 5 out of 5 stars

    Comprehensive protection for multiple devices!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best antivirus on the market! In my opinion, far Superior to McAfee and Kaspersky. Especially like being able to install on multiple devices, like laptop and cell phone, without buying separate products fot each.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Installation, Protection

    Rated 5 out of 5 stars

    Jason

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection for your desk top computer, very easy to install,I feel at peace , very confidence with the brand,

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this a good product. It has a VPN to protect your data. Only downside is, they want to upsell you for a pretty high amount to clear and protect you further

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 5 out of 5 stars

    Good virus protection but lots of games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton recently changed their model to a subscription service but you can still buy the service in a retail store or get the software key online... They tell you that you must buy from Norton themselves but the key will work no matter where purchased... Make sure to turn off the auto renewal immediately after activating the software otherwise it will renew at crazy prices. You MUST ever a credit card number when installing but just turn off auto renew after installing

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation, Overall performance

    Rated 5 out of 5 stars

    Winner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very great product, easy to use and easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    10/10 recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly as described. Super easy to install and it's 80% less than what Norton itself charges for 1 computers protection. This product covers 3 for far less. If you like Norton, 10/10 recommend you buy this here rather than through the provider itself.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works...........................................................................................................................................................................

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Short and sweet—love it! We’re glad it’s working for you. If you get a chance to explore more features, we’d love to hear what you think! Your feedback helps us keep improving. norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton Antivirus is near the top rated of all anti-viruses. It is a great product, reliable and always trusted for many years.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 4 out of 5 stars

    Review of Norton 360 Delux

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Norton-360 Deluxe to protect my devices for several years. I have never had a problem with its use and feel that it adequately protects my laptop, tablet and cell phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product for the coverage it provides

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this in place of another software program that I have used. The reviews were positive and so far, this is working for me.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks so much for your review — we’re glad Norton is working well for you so far! We appreciate you giving it a try and hope it continues to meet your expectations. If you ever need help or have questions, feel free to reach out at www.norton.com/support. norton_us

  • Rated 4 out of 5 stars

    user for many years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it for a good price. Norton is a bit intrusive sometimes when installing new programs. Just be sure and turn off auto-renew so you have time to decide what you want to do when the license runs out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360 for Android

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an antivirus for my android devices. I was able to purchase & install this quickly. It covers 3 devices and is a good value.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Norton 360 deluxe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Norton 360 Deluxe for my android 2 years in a row now. It checks all the sites I visit to make sure they are safe. It is very easy to use. Turn off the auto pay if you dont want them to charge you automatically when the subscription runs out.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription renewal

    Rated 5 out of 5 stars

    Good Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value considering subscription renewal fee. Does take a little work to enter new key.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for your review — we’re glad you see value in Norton! If you ever need help entering a new key or installing your product, feel free to visit www.norton.com/support for step-by-step assistance. Thanks again for choosing Norton! norton_us

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Antivirus Software

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is my go to for virus protection and this product covers 3 devices. Buying this at Best Buy is cheaper than online auto-renewal. Make sure to turn off auto-renewal after installing and keep buying from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Decent Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Norton antivirus for years. It seems to do a very good job of protecting my computer. If you buy it on sale as I did, it's a very good value. The only thing I don't like is they are constantly sending popups to my computer trying to get me to upgrade to greater coverage for, of course, greater cost. Very annoying. It almost behaves like "Adware" in that regard

    I would recommend this to a friend
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