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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 297 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 297 reviews
  • Rated 5 out of 5 stars

    RETIRED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 was easy AFTER WE HAD TO CALL THE HELP LINE,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trusted security software!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best security software! Never had any issues! Very reliable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the product. It protects my gadgets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on sale before Christmas. Easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The price was the best I could find

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton- Go Best Buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we can always count on best buy having the latest version at the best price-do not bother to even look somewhere else- Best Buy can not be beat!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install and setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Trend Micro for years until now. Installed Norton on a laptop, Phone and an IPad which was an easy setup and install. Reason why I switched was the sale on Norton and I wanted a 3 device install. Norton scans the devices automatically which was a plus.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    norton

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy and will use different app going forward

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Norton360

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trusted item I rely on this item for internet safety and security

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 2 out of 5 stars

    Credit card required despite already purchased

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is decent, but the requirement to add a credit card for auto renewal before install is aggravating. I was able to cancel the auto renewal function by logging into the account after download, but Norton also removes some of the security features as a penalty. The package does clearly state the requirement, as full disclosure.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin was the Geek Squad Tech who came to our home and installed the Norton 360 anti virus program. He also answered a lot of question from a couple who are not tech. savy. He was very professional and personable. I would recommend him to anyone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    no good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not any good, it will locate what is wrong but does not fix it, It will tell you what other Norton you need to buy

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

  • Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to put this on 3 of my devices. It works perfectly for all my devices. Great choice on this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Norton

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, nice protection gave us extra peace of mind knowing we had it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Offers not needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many pop ups with offers of upgrading our life lock

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the security

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase a new laptop and it came with 6 months free of Norton so I bought another year on top of that

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Norton 360 Deluxe for 3 devices is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost my Money Norton 360 Deluxe for 3 devices is the all-in-one choice to help keep yourself and your loved ones safe from hidden scams, phishing, malware, and viruses, plus a VPN to help keep internet browsing private, as well as cloud backup for Windows PCs to keep your files safer, and parental controls. With our Advanced AI scam protection you can stop wondering if a message or email is suspicious.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for raising this concern. This was a technical error that has been addressed in our systems, and you should be able to install the product now. We apologize for the inconvenience! If you are still facing issues, please do not hesitate to get in touch with our support team here www.norton.com/support norton_us

  • Rated 5 out of 5 stars

    Virus protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had webroot but i prefer this one. Not as user friendly but it works. I trust this one because of the reputation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton Antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy my Norton here from best buy. It is legit and very convenient. Delivery was fast and the product works very well. Looking forward to my next purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    better then buying from norton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can't beat the price 12345678900987654321 what a crock

    I would recommend this to a friend
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