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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 297 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 297 reviews
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using for years! Trust it completely. Will continue to purchase annually.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I purchased it was to save $$$.John K.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase additional coverage...and did not load easily...required assistance o. Line...very frustrating... Now I am receiving a lot of emails from norton

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience, and we're truly sorry to hear about the frustration you encountered. We understand how important a smooth setup process is, and we regret that it didn’t meet expectations this time. Your feedback about needing additional coverage and receiving frequent emails is valuable.

      From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 5 out of 5 stars

    Norton 360 Deluxe for 3 devices

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love Norton 360 Deluxe for 3 devices, thank you Best Buy, I always purchase from you !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360 with lifelock!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who helped me with this purchase was great & I love this antivirus!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sold on Norton

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy buy. Did not keep as heard a number of issues with Norton.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Norton's better price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was better than Norton's online price. And I can backup 3 devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best antivirus iv ever had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the user friendliness and options norton has compared to others.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Peace of mind

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the security and privacy aspect of this product You might want to research each application before activating just to be sure that you want it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always used Norton and have always bought it from Best Buy. It is simple to use and is always available from Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product, 10- 15 Minute setup.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, about ten minutes to set up on 3 Phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NortonLifeLock - Norton 360 Deluxe (3-Devices)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NortonLifeLock - Norton 360 Deluxe (3-Devices) - great anti virus software to keep you family safe in todays environment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fairly good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, little hard to configure after installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First person i asked ?'s didn't know the answer. The man at back register answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NortonLifeLock - Norton 360 Deluxe (3-Devices)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NortonLifeLock - Norton 360 Deluxe (3-Devices) (1-Year Subscription) - Android, Mac, Windows, iOS

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Subscription and auto renewal bad idea.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subscription is a real problem because auto renewal. They expect to use your credit card without your approval. They would make more money if the just sold product good for one year without automatically raising price.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi there! Most of our services are offered as automatically renewing subscriptions to help our customers avoid lapses in their service. With an automatically renewing subscription, you have continuous access to your service without having to worry about expiration dates. However, if you prefer to turn off auto renewal this can be done by visiting your Norton account. Please see link for information on how to https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN Symantec

  • Rated 5 out of 5 stars

    Computer protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a little trouble loading it but the tech on the phone was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this prior to Comcast's cancellation.. glad to have it again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too slow your computer system and too complicated it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far OK but to many sale pitches. Renew price is out rages.

    No, I would not recommend this to a friend
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