Customer Ratings & Reviews
- Model:
- SYC940800F019
- SKU:
- 6581628
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far OK but to many sale pitches. Renew price is out rages.
No, I would not recommend this to a friend- Cons mentioned:Subscription renewal
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great initial start up price but I didn’t know there was a catch to it. You must do an annual renewal subscription to keep it going.
No, I would not recommend this to a friend Norton Likelock!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it better when it was just Norton. With Lifelock added, it's a pain.
No, I would not recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Hi there! We're sorry to hear of your dissatisfaction. If you would like any assistance with your subscription our support team are available to help. You can connect with our support team here www.norton.com/support. Or alternatively, you can connect on our official social support Channel -Twitter at https://twitter.com/messages/Nortonsupport or on Facebook at https://m.me/norton
Install incomplete
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't completed install yet. Don't know how much more left to do. No directions, may run out of subscription before I can prove program works.
No, I would not recommend this to a friendBuy something else !!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You always loose a month or two on your expiration date when you renew!!!
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi RETIRED, you shouldn't lose any time period of your subscription, when auto-renewal occurs, the time is added to any remaining days of your subscription. If you are experiencing anything different, please reach out to Norton support by chat or phone here www.norton.com/support. Thank you.
Norton Questioned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Norton has to many pop ups trying to sell you something that is not an interest to me or my family. Just need software that will protect my pc and laptop from any internet issues.
No, I would not recommend this to a friendDO NOT BUY!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS PRODUCT! You are forced to auto renewal if you want to use the 1year subscription you paid for when you purchased the product. Two thumps down. I rated one star because the system requires a rating.
No, I would not recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Hi Victor - Sorry for the confusion. Yes, in order to activate a Norton subscription we require a credit card, the same way Netflix, HBOMax, Spotify or any other service provider would for their subscriptions. The box image does clearly state at the top "Credit card or Paypal required for activation and use." Also, the following is listed in the first feature description, "A payment method must be stored in your Norton account to activate* You won’t be charged again until the prepaid term ends." Lastly, the second feature bullet says,"If you do not wish to renew, you can cancel in your Norton account anytime," including immediately after activation. We attempt to make this as clear as possible for customers, but sometimes we miss the mark. In this case, please contact us at support.norton.com for our 60-day money-back guaranty if desired. Again, sorry you didn't see our multiple notes on activation requirements - hope this helps. - DWN
Norton 360 Deluxe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many add ons to buy. Confusing to know what to select. Need something more basic but adequate
No, I would not recommend this to a friendDr
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all, I disappointed and my computer still had a problem, even worse
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport
Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you.
VIRUS PROTECTION NORTON
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OKAY. WAS HARD TO INSTALL W/O THE NORTON TECHNICAL SUPPORT.
I would recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Hi There, I am really sorry that you had to experience issue while downloading your Norton subscription. However, we're glad to know you had it installed with help of support team. If you need help installing Norton in future, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v101779430.
- Pros mentioned:Overall performance
Works fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A replacement of another program. Works fine. A good price
I would recommend this to a friend Anti-virus/Pro-marketing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No problems with functionality. Do not like all the pop ups to upgrade. Annoying.
I would recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Hi! Over time you may receive promotional offers related to your subscription like discounts or special deals via pop-up notifications. If you do not want to receive such promotional offers, you can disable that functionality, by turning off Special Offer Notification. Please see link for information on how to https://support.norton.com/sp/en/ie/home/current/solutions/v138304110
norton 360
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like norton but don't like that you have to use a credit card to set up automatic renewal. Needless to say I cancelled it. Probably won't be renewing because of this.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with the norton360 it's not protecting my computer like i thought it would
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport
Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you.
NOT SO GREAT!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in anticipation of it being very good. So far, I am not so sure. When I tried to add it to a second item, I was unable to add it. Then I called the phone number and was given some help which was not helpful. So, I have just given up. To top it off, they are always trying to sell me something from a fear mongering standpoint. It's fairly tiresome!
No, I would not recommend this to a friendDeceptive pricing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Forces you to agree to auto renewal at full retail price
No, I would not recommend this to a friendDo Not Buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.full of ads that pop up, drag on speed, horrible, do not buy
No, I would not recommend this to a friendwaste of money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a waste of time and money.It always want you to pay for something.Does not make your computer run faster or keep it from virus.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hacked trying to .Ididnt receive any help from Norton. I did come in to speak with the Geeks they were helpful but couldnt do any thing about it . My PC is still a mess.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport We can help. Thank you.
Not for Macs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this on a MacBook Air that was about 1 year old. It resulted in a major software issue (the computer had never had any prior). I had to have the entire system rebuilt at the Apple Genius Bar. They indicated that it wasn't the 1st time someone had come in with issues from this software. I would only use for other systems like Windows in the future.
No, I would not recommend this to a friend