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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 510 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the 360 Deluxe Antivirus for its excellent protection and ease of use. Many appreciate its value for the price, solid performance, and useful VPN feature. Some customers have experienced issues with downloads and find the pop-up advertisements and notifications for additional services to be bothersome.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 510 reviews
  • Pros mentioned:
    Protection, Vpn

    Rated 5 out of 5 stars

    Great Antivirus Program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Norton for many years. It's been the best antivirus program so far. I like the extra vpn & dark web monitoring add-ons. My laptop seems well protected with Norton 360.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Vpn

    Rated 5 out of 5 stars

    Norton’s best antivirus to date

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A complete antivirus experience, provides incredible protection against viruses, malware plus some really nice bonus features like dark web monitoring for leaked personal information and an unlimited VPN is included. Norton’s best product ever

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice Reward

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you so much - it was nice rewards from the Best Buy! Very good service provided for the Norton 360 Deluxe Antivirus Internet Security software for the 1 Year Subscription

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi EugeneV,
      Thank you for sharing your feedback! We’re thrilled to hear that you enjoyed the rewards and had a great experience with Norton 360 Deluxe. Providing strong protection and peace of mind is what we strive for, and we’re glad the 1-year subscription met your expectations. If you’d like tips on making the most of features like VPN or Dark Web Monitoring, we’re always here to help.
      Stay safe online!
      — The Norton Team norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Norton360 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 works well, was easy to install and setup.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for the great feedback! We're glad to hear Norton 360 was easy to install and is working well for you. Smooth setup and strong protection — that’s what it’s all about! norton_us

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Norton 260 S/W review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good, solid product that is easy to set-up and use. The downside is Norton's constant "Up-sell" prompts. I understand they want to increase their revenue however it gets a bit onerous.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your honest feedback!
      We’re glad to hear you found Norton 360 Deluxe easy to set up and use—it’s designed to provide strong protection across multiple devices with minimal hassle. We understand your frustration with the frequent upsell prompts. While Norton aims to offer additional features for enhanced security, we agree that a smoother, less intrusive experience would be ideal. Your input is appreciated and helps highlight areas for improvement! norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid protection subscription does the job and keeps you safe and offers extra protection if needed.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback, EDK415510! We’re glad to hear Norton 360 Deluxe provides the solid protection you were looking for and helps keep your devices safe. It’s great to know the extra layers of security are meeting your expectations.
      Your comments are helpful for others considering a reliable solution for comprehensive online protection. Thanks again for taking the time to share your experience! norton_us

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Pop-ups

    Rated 4 out of 5 stars

    Mostly Satisfied

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Norton 360 for a few years and have been satisfied for the most part. It offers a lot of features and is easy to install and use. I like the Quick Scan feature. However, the frequent pop-ups for task reminders and advertisements for additional services can be annoying. You have to go into the Administrative Settings to stop this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Protection

    Rated 5 out of 5 stars

    Carlos Azcona

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great protection, i recommend it. Excellent product i would purchase again.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good protection at a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left McAfee after fighting slow loading constant frustration. Norton was noticeably better and much faster loading on startup. Easy to load software. Buy again on sale and load before your year is up and you will save a crazy expensive renewal price. You can set it up so ads for more of Norton services don’t keep popping up but you have to take the time to do it. Same with auto renew. A good solution to a necessary service. I have used many this one works for me if price is good. Best Buy makes it easy to purchase.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Vpn

    Rated 5 out of 5 stars

    All encompassing protection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very effective antivirus and VPN. Easy to install and always up-to-the-minute notifications.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good coverage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a good sales price for purchase and very pleased with the features offered. I might change my mind when price skyrockets up but happy with product currently.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine but all the advertising is almost as bad as a virus. Does keep out and or catch things that are harmful.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Norton 360 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is 2nd year in a row that I have used Norton 360 Deluxe. It seems to be working just fine with no problems.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your review! We’re glad to hear Norton 360 Deluxe has been working well for you for two years. If you ever need help with features or have questions, our support team is available at https://www.norton.com/support. We appreciate your continued trust! norton_us

  • Rated 5 out of 5 stars

    I like this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 Deluxe is a reliable all-in-one security suite that covers everything I need. The protection works across all my devices—Windows, Mac, iPhone, and Android—without slowing anything down. It includes strong antivirus, a built-in VPN, password manager, and excellent scam/phishing protection. I especially like the dark web monitoring, which alerts me if my personal information ever appears online. For 5 devices and a full year of coverage, it’s a great value and gives real peace of mind. Highly recommended.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing such a detailed review, Serhii!
      It’s great to hear that Norton 360 Deluxe meets all your security needs across multiple platforms without impacting performance—that’s a big plus for any all-in-one suite. Your mention of features like the built-in VPN, password manager, scam/phishing protection, and especially Dark Web Monitoring really highlights the value Norton brings for comprehensive online safety. Covering five devices for a full year at a good price point definitely makes it a strong option for peace of mind. norton_us

  • Rated 5 out of 5 stars

    I always buy Norton 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Norton seems like the beginning of time. A long time ago yes they had some problems with dragging down the operation system but since they totally redesigned the system a long time ago there is no problem using it now I have been buying Norton from Best Buy because you cant beat there prices on it, a few weeks ago it was $24.95 but when i went to check on it again to buy it it went down to $19.95 wow what deal

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your review! We’re glad to hear you’ve been a loyal Norton user and that the redesigned system has been working well for you. Great tip on finding the best deals at Best Buy!
      If you ever need help with setup or features, our support team is available at https://www.norton.com/support. Enjoy your protection! norton_us

  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Great virus protection packet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Great way to get virus protection. Got it 2 years in a row. Alerts before using dangerous websites. Great price to protect 5 devises.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Automatic Renewal Trap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    However, you have to give Norton your credit card number to complete activation. Then, after activation, you have to go back in and cancel the automatic renewal. Otherwise, Norton can charge you anything they want upon automatic renewal which will be much higher than you just paid.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback! We understand your concern about automatic renewal. Norton does require a payment method for activation, but you can easily manage or cancel auto-renewal anytime in your account settings.
      Please note, we don’t charge “just anything.” You can always find our renewal pricing at https://www.norton.com/pricing, and we notify you in advance of the exact renewal amount. This gives you the power to decide whether to extend your subscription.
      For step-by-step guidance on managing your subscription, visit https://www.norton.com/support. Your input is appreciated and helps us improve! norton_us

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Norton 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been pretty good so far, no annoying popups or unnecessary blocked pages.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing such an eye-opening review! Your experience really highlights how widespread online tracking can be—and why tools like Norton AntiTrack are so valuable. It’s great to hear that setup was simple and that the Chrome add-on started blocking trackers immediately, even on well-known sites.
      Your point about peace of mind is spot on. Knowing that your digital footprint is being protected without breaking site functionality makes this solution practical and user-friendly. Thanks for recommending it—your feedback will definitely help others who want to take control of their online privacy. norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great American Company

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using Norton 360. I like that it's an American company and its very user friendly. It covers 5 devices I believe, so my laptop, phone, and spouse's phone are protected, and it password manager is more secure than google.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Complicated loading

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Norton 360 Deluxe because it was on sale and a good reputation. It was actually hard for me to load on my computer. I had to call a friend for help. It seems to get more complicated every year. Took us 2 hours to load it.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your experience with Norton 360 Deluxe. We appreciate your honesty and understand how frustrating it can be when installation feels complicated. Your feedback is valuable because it helps us identify areas where we can improve the setup process and make it more user-friendly.
      We’re glad you chose Norton for its reputation and protection features, and we want to ensure you get the most out of your subscription. If you ever run into challenges again, our support team is available to guide you through installation and answer any questions. You can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

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