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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.4 out of 5 stars with 505 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note that the 360 Premium antivirus software offers excellent protection at a great price, and is easy to use. Many appreciate the VPN option and the overall performance of the software, as well as its antivirus capabilities and device compatibility. However, some customers have expressed concerns about frequent pop-ups, auto-renewal practices, and constant notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 505 reviews
  • Rated 3 out of 5 stars

    Need to add cc to acct to use software.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like the fact that you have to add your cc to your acct to use the software.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could get my money back. Forcing me to enter my credit card information to force me to automatic subscription really? What a scam!

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok hdbb TN v hubby nf GMV fjv TN fjbyjn uncle ccunjd

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Norton

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure of the value of this product. Didn't try the password manager. I didn't renew.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nortons price was reasonable!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work good. It was hard to get it set up though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Norton 360 Premium

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because it was a software I had several days to get it.l

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    unhappy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not impressed like mcafee much better offers more apps eliminates trackers, has more security options. Get repeated popups of viruses while program running like I dont have protection

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    0 stars...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product , try download , wouldn't work. Called Support Told me it was discontinued...................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Norton virus is not for Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works ok, but when I was ordering I asked about my Chromebook and they said it’ll be fine, THEY ARE WRONG, the lady wouldn’t help and only said I need to pay and update my laptop, Norton was no help either, I don’t know what will happen.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fraud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price Don't be cheap when it comes to protection Someone is attempting to access my accounts with a phone number

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not see any protection whats so ever. All i get us alerts of "you need more protection click here to purchase an upgrade." So no protection that I can see.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Antivirus

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The antivirus software is extremely ineffective as it causes numerous issues. Upon running it to clean my computer, it prompts me to purchase a different version. Furthermore, it severely slows down my computer, much like a virus.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. Symantec

  • Rated 1 out of 5 stars

    Don’t buy it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you buy something physical at Best Buy it’s ready in ten minutes. I waited four days to get this. Having issues automatically connecting to my WiFi and Suraj tells me via chat that it not Norton’s fault. It never happened before I told him he said it was my iPhone. He can’t help by for a little fee he can transfer me over to someone who can help me. So I guess now I have to go into my iPhone and connect to every WiFi I use to be able to automatically join.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton used to be okay; now its mostly bloatware. I'm not sure if I'll repurchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Anti Virus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product it always does what it says it is going to do

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Norton 360 premium

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had lots of problems with this product. None of the issues could be resolved after on-line chat with the vendor staff. Unfortunately this product had to be deleted and is no longer in use, and have no ingestion of using any products from this vendor.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    Download Link doesn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Download doesn't work. The link says "oops"...

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi There, Please follow instructions here www.norton.com/setup download Norton 360 to your device. Let us know if that helps. Thanks! Symantec

  • Rated 1 out of 5 stars

    Norton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton keeps wanting me to buy other security software . I do not like that.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 1 out of 5 stars

    Bad customer experience with bestbuy digital downl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product more than 4 weeks back. This was a digital download product but I am not able to download the software. I need to contact support to see how to proceed further. This one start review is for bestbuy support and not for norton. Bad customemr experience

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just say NOrton360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soqs down your gaming pc down, and then says please buy this other product to resolve it.

    No, I would not recommend this to a friend