Customer Ratings & Reviews
- Model:
- SYT940800V012
- SKU:
- 6346692
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers consistently note that the 360 Premium antivirus software offers excellent protection at a great price, and is easy to use. Many appreciate the VPN option and the overall performance of the software, as well as its antivirus capabilities and device compatibility. However, some customers have expressed concerns about frequent pop-ups, auto-renewal practices, and constant notifications.
This summary was generated by AI based on customer reviews.
Geo lock - dont work on all 10 devices if not in u
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has geo lock and cannot use devices outside of us.
No, I would not recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Hi Venkat - thanks for your comment. Although this product can’t be activated outside the US - which it says in the Best Buy description (to prevent black-market sales) - you can use a VPN with a U.S. IP address to activate it, and once activated our software will work worldwide. Hope this helps - DWN
- Pros mentioned:Ease of use, Overall performance
Best Buy Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase from Best Buy. Easy setup and reliable protection. Runs in the background without issues and covers all my devices.
I would recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Best Buy Purchase
Norton - 360 Premium (10 Device) Antivirus Internet Security + Scam Protection + VPN + Dark Web Monitoring (1 Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital] @ BestBuy ‐ 3 days ago
Very happy with the purchase from Best Buy. Easy setup and reliable protection. Runs in the background without issues and covers all my devices.
WinstonS
Useless
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have rated zero stars but couldn't find an option for that. This product is useless, I was never able to activate the product and Best Buy customer support was unable to assist and unwilling to refund the purchase price.
No, I would not recommend this to a friendNorton 360
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product key didn’t work on digital download. First time this has happened.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for your rating and feedback. We really appreciate this.
We're sorry to hear you are unable to download Norton 360 onto your device.
Could you please follow the instructions here to see if this helps https://support.norton.com/sp/en/ie/home/current/solutions/kb20090708112600EN
If you are still facing issues please do not hesitate to get in touch with our support team here www.norton.com/support
We are happy to help!
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The download link would never work. Kept giving an error message. Have not been able to protect my device.
No, I would not recommend this to a friendBite me!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need a refund. The seevice here is horrible. Do you actually hire anyone that speaks English in support?
No, I would not recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Hi there! Sorry for the trouble. If you would like some assistance, could you please connect with our support team here www.norton.com/support. Alternatively, you can connect with our official social support Channel -Twitter at https://twitter.com/messages/Nortonsupport or on Facebook at https://m.me/norton. Thank you!
cannot get to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no instruction with digital download, unable to get it to work, cannot return for refund, never again will I use best buy
No, I would not recommend this to a friendPointless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does basically nothing you need it to do. No true value
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport
Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you.
Norton
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product have used it for several years. Never any problems
I would recommend this to a friend360
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is horrible. I’m still not available to download this software
No, I would not recommend this to a friendDon’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage very hard to install, finally gave up and just marked it as money lost!
No, I would not recommend this to a friend10 licenses for all types of devices.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.always reliable and trusted company. Lots of laptops, iphone/android, ipad family use. why buy 1 or 2? Get 10
I would recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi Jack,
Thank you for your great feedback! We’re glad to hear that you find Norton 360 Premium reliable and trusted, especially for protecting a mix of laptops, iPhones, Android devices, and iPads across your family. You make a great point — having coverage for up to 10 devices makes it easy to keep everyone protected under one subscription.
We really appreciate you choosing Norton and taking the time to share your experience. Thanks for the recommendation and for trusting Norton to help secure all your devices!
- Pros mentioned:Protection, Vpn
Flexible solution for phones, tablets and computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This version provides you with Security for up to 10 devices. I use it on my laptop, phone, tablet as well as my wifes computer, laptop, phone and tablet. I works well across all of our devices.
I would recommend this to a friend Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used it for years and never had an issue with it.
I would recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for your review, and for being a long‑time Norton user!
We’re glad to hear that Norton 360 Premium has served you well over the years without any issues. Reliable protection across all your devices is exactly what we strive to deliver, and it’s great to know the experience has remained consistently positive for you.
Thanks again for taking the time to share your feedback—we appreciate your continued trust in Norton!
- Pros mentioned:Price
GREAT SAVINGS !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found exactly what I needed! and best thing is it was on sale ! Normally 99.95 on sale for 29.95 . GREAT PRICES! and a very fast delivery! Thank You BEST BUY !!!!!!
I would recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for your feedback. We love hearing from our Norton customers!
A lot pf devices for a fair price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, works as detailed, the pros that comes with 10 devices is very comfortable for family uses
I would recommend this to a friendBest buy customers get less customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased Norton 360 Premium at Best Buy. I suspected I had a root kit installed on my computer, so I called Norton support hotline. They had me run the Norton power eraser, and It found two items to remove. I discovered that Norton products purchased from retail stores like Best Buy do not come with advanced virus removal support. In order to receive advanced virus removal assistance, the product must be purchased from Norton's official web site. On the rear of the box the 100% guarantee is listed in the Yellow panel the upper left. If you still have a virus on your computer after running Norton power eraser,, and you have purchased from Best Buy, you must remove the virus by yourself. I was hoping that Norton work give Best buy customers the same service level.
I would recommend this to a friendKeeps marketing their other products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Norton continues spamming you with offers for all their other services. It's annoying and you don't need all the other services. Every time you run a scan you'll get prompted for their other products and you'll randomly get pop-up ads for their other products.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thank you for the candid feedback, smstz.
While we aim to keep customers informed about optional features, repeated messages can get in the way—especially when you’re just trying to run a scan. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
- Cons mentioned:Auto renewal
Buy Beware and Be Careful!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Norton is exceptional at marketing. My email and notifications on my computer are flooded with ads from Norton trying to get me to upgrade and upselling ads. When I do want to use the utility is has become very busy, hard to find stuff, and hard to use simply as an anti- virus tool. It is a mess. MORE - you cannot de-select auto- renewal. This is my pet peeve! What I find MOST interesting is that because I delete all their ads, guess where the auto renewal goes? YEP! Spam. The subscription auto renews 90 days before expiration. They have a great sales pitch for this - however, the fact is the cancellation window - if you do not want to renew- is 60 days. SO - if you thought your renewal was in July, they charge the credit card in March. If you were to call in July to cancel- or not renew- it is past the 60 day window allowed for canceling and for refunds. BE CAREFUL! You may end up with what you dont want!
No, I would not recommend this to a friend - Cons mentioned:Notifications
Norton
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have been unable to install the final step, I have tried twice. And it CONSTANTLY reminds me to, very annoying!
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for your rating and feedback. We really appreciate this.
We're sorry to hear you are unable to download Norton 360 onto your device.
Could you please follow the instructions here to see if this helps https://support.norton.com/sp/en/ie/home/current/solutions/kb20090708112600EN
If you are still facing issues please do not hesitate to get in touch with our support team here www.norton.com/support
We are happy to help!