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Customer Ratings & Reviews

Office 365 Home (Up to 6 People) (12-Month Subscription-Auto Renew) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 5943 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-12 of 12 Reviews mentioning:
code
  • Rating: 1 out of 5 stars

    the code scratched off

    Posted
    BoulderRN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When I tried to download to my computer the code came off and was unable to read it. No one from Best Buy got back to me. So I spent 79.99$ for nothing: @@@@@@@@

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    The web site will not accept the code.

    Posted
    awgaydos
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have yet to use this product after having purchased it a month ago.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Didn’t work

    Posted
    Kelli
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My office 365 subscribtion kept giving us an error message saying that the code was invalid. I will have to return it and get a new one.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Needed renewal for Office 365 Home

    Posted
    MDDJkitties
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I thought it would be easier to order and send to me. It was okay except the employee did not set up the code used for the program. Had to go to store after talking with employee services in order to be able to get one that I could download on my computer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great software suite as always.

    Posted
    OwnageMachineMD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Just be careful when peeling sticker off of card so that the code doesn't come off with the adhesive. No complaints about the software at all..... use it every single day.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very good

    Posted
    Nayyar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is backed by Microsoft. Good customer s service and support by Microsoft. The cards for SCRATCHING off the product code not well designed.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a happy camper

    Posted
    Vickie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased Office 365 for $99 from best buy, I scratched off code on back, entered it, Response was mine was already automatically updated. So what do I do with this now? Just throw the $100 out the window?

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Didn’t work

    Posted
    Iluvgadgets
    • Tech Insider NetworkTech Insider Network

    I could not get subscription to work, would not let me use word or any other programs. Sent me back to subscription page. Kept saying I had already used code. Could not get correct code or one I had to work.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're so sorry to hear about your frustration. What you've described is not what we want for our customers to experience.

      So we can get you correctly set up with Office, we suggest reaching out to our Customer Support Team for assistance. Let them know what you've experienced and they'll help you out. Here's their contact: https://support.microsoft.com/en-us/contactus/

      You can also contact Best Buy about your situation and they should be able to help you. We hope that all works.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Poor Delivery for Code

    Posted
    NEPA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought as a gift. Send the card / key code to me in mail. Scratched off and numbers could not be read. Called the squad. Transferred me three times and no one could help me. Told me I had to go back to the store. Horrible service and poor method to deliver your key code.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Super easy - glad I got it!

    Posted
    scarrie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was at Best Buy and for those of you that have not perused software recently, they no longer come as discs - you buy a skinny card holder and inside there is a card, with a code for your new software. So, the packaging was a little confusing (I don't mean the 'gift-card style') it didn't have much information, instead it had lots of check marks for included features. For example: Office A has a few check marks Office A+ has more checkmarks Office365 had the most check marks I wasn't confused about what was the best, as it is clearly the one with the most check marks. I was confused by the fact that getting all of the check marks was CHEAPER?! The sales associate was happy (I came up with the computer I was buying to go with this software. @@@@@@@ When I asked him about the price, I found out, it was for annual renewal, meaning that next year, I'd have to pay for it again. BUT if next year, 'Office366, Version Awesome' comes out - I get it for the same, lower price than committing to the A+ version. Super easy to install and use immediately - glad I got it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    convenient and price break

    Posted
    mammaparfitt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I order this every year to put on my Mac. I was glad that I could use my rewards from a recent large purchase to reduce the price of something I buy every year no matter what the price. The only thing that surprised me was that it wasn't downloadable. I had to wait for the card with the product code to come in the mail. Thankfully I had not waited until the expiration day of the software! So be sure to order a couple of weeks before it expires. I don't remember how long it took to come. Also, for Mac users, it is a little confusing because I now have Word for Mac and regular Word on my computer. I will probably have to go to the Mac store to get it straightened out.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible experience activating

    Posted
    katiak9
    • Verified PurchaserVerified Purchase

    This was a total nightmare. I order this with two laptops. Upon trying to activate online, the code didn't work. Got in touch with MS support and they tried to do it as well. Told me that Best Buy didn't activate the card before they shipped it to me. Called BB. After being hung up on twice while being transferred, they got me to someone who shared that they had been experiencing problems with MS receiving the activation codes from BB. Said to try again in three days. did, still didn't work. Spent the next week trying to call customer support, being sent to someone who would then transfer us to MS for help. They couldn't not help us. The whole reason we got this ONLINE was because it's not easy for us to run to a BB. Ended up having to actually go into the store to have the dang thing activated. So three weeks later, we now can use the software. Horrible. Horrible customer service experience.

    No, I would not recommend this to a friend