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Office 365 Personal (1 Person) (12 Month Subscription-Auto Renew) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 18351 reviews

92%
would recommend to a friend

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Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    DO NOT BUY MSOffice from 3rd Party like BB

    Posted
    LinHoov
    • My Best Buy® Elite MemberElite Member

    DO NOT BUY - CANNOT BE USED AT THIS MOMENT IN TIME! I bought this item from BestBuy on the Cyber Monday sales (2018) and it was a good price. I bought it with a new HP laptop. I went to set this up using the Key provided by Best Buy and it did not work. Yes, I followed the instructions, and Yes, I made sure I entered all information correctly. Etc. The error offered another link to try and it also did not work. I went to Support and read through what I could find there. No answer helped. I went to Chat with MS. At first the person kept telling me to take it back to BestBuy. I asked if they could please confirm that the problem was with BestBuy not activating the Key before I took the time & effort to haul my purchases back in to stand in line there and go through it all again with them. They could not verify whether or not the Key had been activated - which is a failure in my opinion. In this day and age of electronic information. And, he said to take it back to Best Buy, again. THEN... he finally said that it was a "bug" that was known to exist with MSOffice being sold by Third Parties such as Best Buy, that the MS Engineers were aware, and that they were still figuring it all out. Ok, so problems happen....but MS what are you going to do about it, why wasn't this communicated to Best Buy & the Third Parties, and ... what about those of us who are consumers of said product? What are we supposed to do? We spend all the $ and time figuring it will work and are given erroneous advice like just take it back to Best Buy. I never did get an answer to that question from the MS Chat tech. He offered no solutions - not even to email me when they resolved the bug. And he cut off the Chat before I could ask. So - in the end, it was not very helpful. Don't know if I can even get a refund...or perhaps a discount with purchasing it online/not through Best Buy. So - save your $ and time. If you are going to purchase MS Office, order it online through MS; don't go through a Third Party supplier. Even if you don't have the specific problem I had, you may be stuck with them pointing fingers at each other if there is a problem.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Familiar interface, easy to install- priced right!

    Posted
    EagleCroft
    • Tech Insider NetworkTech Insider Network

    Microsoft made it very easy for me to install the full Microsoft Office Suite on my new home computer. Plus it comes with a bunch of other features that are icing on the cake. Office 365 Personal is simple to buy and download. Gone are the days when I’d have to drive to the store, find the software I wanted somewhere in the giant superstore, deal with the checkout line and driving back home to install the software from CD’s. The ability to download and install right from my home is so convenient! I did have a little bit of a hiccup while installing, which wasn’t a big deal but it did add a few more steps to the installation process. I downloaded the Office 365 installer, and launched it. Immediately the installer halted and alerted me that I had an outdated version of Office on my machine. That was true! I’d had an old version of Office on CD that I had installed, but decided it was so old that it wasn’t worth using. So before installing the 365 version I needed to uninstall the old version. After doing that I returned to the installation, and this time it went smoothly and effortlessly. Before long I was up and running, the first application I ran was Microsoft Word. All the .doc files on my storage drive were now completely readable and editable. Same for all my .xls files, my spreadsheets came up perfectly and were formatted correctly. There are a few free applications available online that provide many of the same type of applications that Office by Microsoft provides. But none are as refined, or as feature rich as Office. For a small amount of money, it is totally worth it to own (or lease) Office 365. I set up Outlook as my email reader to use instead of my service provider’s version. It is so much better! It is certainly partially because I’ve used Outlook for years at work, so I know it very well. Having all my personal email at home using the Outlook interface is just a great and intuitive solution. Powerpoint is something I’d normally only use at work, but I’m finding more and more uses for it at home. Particularly with the Office 365 version, which has all types of new features and upgrades. I have been astounded by how good PowerPoint has become in creating graphic materials. It’s very powerful, and I love using it. There are many other features and bonuses that Office 365 can boast of. I was looking for the familiar interface that I know so well after many years of using it at work. I didn’t want to relearn some new application. Microsoft made it simple of me to get up and running quickly, and I think the price is right. But be aware this is an annual subscription. So you will get charged a renewal fee year after year. I’m still saying it’s a steal because Microsoft will continue to push updates to the suite to keep it up to date and feature rich. Along with the applications I’ll use the most of (Word, Excel and Outlook), you also get PowerPoint, OneNote, and even 1TB of storage online. I run this on my PC running Windows 10. But you can also install this on an Apple Mac, or a system running and iOS or Android OS. There’s so much technology here! If you need office-type applications at home do yourself a favor and skip the free office suites. Yes, those do the basic job just fine. But none are as refined as Office 365, none are more tightly integrated and none are more widely accepted as the premier way to create productivity documents. Good job Microsoft! Great product! Priced Right!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      Thank you for sharing your Office experience! We're delighted to learn how Office has been such a good fit for you and that it's been a breeze to work with.

      If you're curious to learn all the latest features and tricks Office 365 has, we recommend checking out this link: https://support.office.com/en-us/article/what-s-new-in-office-365-95c8d81d-08ba-42c1-914f-bca4603e1426

      At that website, you can also find out about tips and tricks within each Office app. Click around and check it out!

      Take care,
      Jo
      Office Customer Care Microsoft

  • Rating: 5 out of 5 stars

    It just keeps getting better

    Posted
    camdenk
    • Tech Insider NetworkTech Insider Network

    I’ve been super happy with Office 365 over the years and take advantage of most the applications in the suite. This subscription has persisted with me even past my time at university due to the sheer convenience and organization that it provides in my day-to-day. First, integration is an important selling point with Office 365 and you get the most bang for your buck experience-wise when you utilize the Microsoft Launcher app for Android and the mobile app suite. Additionally, I personally use outlook.com as my email and calendar service so all useful information is synced over to my phone and easy to see at glance. OneNote is the application I use the most for everything from simple notes, to-do lists, and recipes. The drawing tools are especially useful when text just doesn’t cut it. Recognition technology makes it easy to search through my notes to rediscover an idea I had – it makes an excellent digital diary! OneDrive is the singular cloud storage app that I use – I have my photos to automatically sync from my phone and I utilize it for backing up files on my computer. For the most part all my files aside from PC applications are stored here and thus far the included 1 TB has been more than enough. This is massively convenient for other reasons as I explain later. I don’t find myself using PowerPoint often, but Word and Excel see daily usage for work documents and tracking my finances. The main selling point of the subscription is having the latest up-to-date version along with exclusive features such as the new speech-to-text “Dictate” function. This is only going to get better with the integration of features like Cortana and LinkedIn. Finally, Office also has some great collaborative functions that make it great for working with friends to plan trips and parties. It’s a great tool that makes it super easy to plant events! Circling back to my first point – all the stuff I just described syncs effortlessly to your phone for easy access and on-the-go editing with the help of OneDrive. It has resulted in huge time savings for me when I have the ability to find something right from my phone verses having to go back home to my PC. Overall, I think in terms of features and convenience, Office 365 offers tremendous value and is almost a necessity for productivity in my day-to-day. I certainly could imagine living without it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks so much for your review! We love hearing about the ways Office 365 works for our customers and we're happy to learn Office can help you be so efficient. If you're curious to learn about all the latest features and capabilities of Office 365, follow this link: https://support.office.com/en-us/article/what-s-new-in-office-365-95c8d81d-08ba-42c1-914f-bca4603e1426

      Thanks for being a member of the Microsoft family.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great for Microsoft Office Lovers

    Posted
    Jack25
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    PRO's of 365: 1. Price - If you are comparing 365 to the Office Professional then spending $100 VS $400 (or even $219 for Office Home/Business) is tempting. What really adds to the temptation of 365 is that you can install it on 5 machines as opposed to one machine on the other platforms. So if you need office on your home computer, laptop, and the kids school computer - office 365 may be the route to take; And you would still have 2 licenses left. If you make full use of the 5 licenses you are only paying $1.66 per month per computer. 2. FULL office suite. Your get all 7 software pieces found in Office Pro - Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access. 3. Virtual Office - If for whatever reason you don't have your computer with you, you can access 'office on demand'. This will stream a copy of office to any internet connected machine and you can access your files via sky drive. Nice if you are at someones house / public internet terminal. 4. No longer cloud only - In the past 365 was a cloud only app - the software had limited features and capabilities compared to the full desktop versions, and if you didn't have an Internet connection you didn't have Office. No more though, you run the real software on your machine locally - so if you are on a plane, or without internet you can still use the product. 5. "Free" Upgrades - With 365 you are leasing the latest version. So as long as you maintain your subscription, in a few years when the next version comes out you will be able to upgrade without having to 're-buy' office. Cons: 1. You are 'locked in' - Every year you must renew your lease if you want continued functionality. You will still be able to view your documents and notes, but if you don't renew you loose the ability to edit them. 2. Tablet support - 365 works well on Win 8 tablets, but no support yet for Android or Apple. 3. Price - There is no price guarantee, what is $100 this year may be $149 next year. Although I don't see Microsoft pulling any "Gotchas!" with this product. They already know there is some pretty stiff free competition by Google and Open Office. I think the $100 price point is here for at least 2 years perhaps 3, then we will see a sales pitch to "renew early and avoid the price increase to 119".

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Desktop and Cloud Unite!

    Posted
    Namyawon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Office 365 is much more than just getting the desktop versions of Word, Excel and PowerPoint. It's an entire ecosystem that gives you access to your documents and information everywhere you go. For your desktop, Office 365 not only provides the applications that you've known and loved for years: Word, Excel, PowerPoint, Outlook, Access and Publisher (maybe not so much love for the latter two), but it gives you regular updates and the latest versions during your subscription. No need to pay for upgrades. The 2016 versions of these apps are well designed, feature complete, user friendly and run fast. Windows and Mac versions are included, no need to buy a separate license for the platform of your choice. For your mobile life, Office 365 gives you access to these same applications on Android, iOS and Windows tablets and phones. On these mobile platforms, Office apps are more complete than any other mobile office platform that I've seen. When not at your own computer, Office for Web and Outlook.com give you access to limited versions of Word, Excel and PowerPoint in the browser of your choice (Edge, Chrome, Safari, etc.). Web versions run just like their desktop counterparts so no learning curve is needed. Office for Web is also your go-to solution when using Chromebooks. But beyond the applications yourself, Office 365 ties all of your data together with the apps using OneDrive. The O365 subscription gives each user 1 terabyte (that one thousand gigabytes) of storage in the Cloud. Office apps can access OneDrive directly without the files being synced or downloaded to your PC, Mac, phone or tablet so editing can be done in real time. What's more is that OneDrive's sharing capabilities allow you to collaborate and simultaneously edit documents in real time with friends and colleagues. Finally, the OneDrive app for iOS and Android allows you to auto-upload full-size photos and videos to OneDrive, as well as share, organize and edit. And last, but not least, Office 365 gives each user 1 hour of Skype calls per month. These calls can be made using a Skype number to landline or mobile phones anywhere in the world. And of course there's Outlook.com, which is your one-stop-shop for email, contacts, calendar and access to Office for Web. Microsoft's vision for the Cloud came together very quickly and with a great deal of thought. It's a great implementation that compliments their desktop offerings rather than compete with them and Office 365 is a vital addition to anyone's daily computing life.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not but scratch off card

    Posted
    Brent
    • My Best Buy® Elite MemberElite Member

    Do not buy Microsoft office with a scratch off product key. When I scratched off the product key some of the number scratched off with it so I could not install office. I tried to return it to Best Buy and they said they could not help me and gave me Microsoft’s phone number to call them. I called Microsoft and dealt with them for over three weeks. Eventually they said they could not help me because it was past the 60 day purchase day policy. This was given as a Christmas gift with a computer and was purchased a month prior to Christmas. Then it was another month before I tried to install it as I was too busy with work and just use my old computer until I had time. So it was past 60 days. What’s unfortunate is Microsoft has our money and we have no product. I could understand this policy better if we had an actual physical product for over 60 days but this did not cost them anything. I was never able to install office. Microsoft was paid money and never provided a product other than a faulty scratch off card. And then to top it all off the representative from Microsoft told me over and over how they were all about customer service but ironically they could not help me because it was against policy. Terrible terrible experience. I’ve wasted so much time dealing with this that I can’t add up the value of the hours. Ridiculous. Will look for another way to do my job without office very disappointed in the complete lack of customer service.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Office 365 for Android

    Posted
    Lynda
    • Tech Insider NetworkTech Insider Network

    I use Office 2016 on my windows 10 computers. I frequently grab my Acer Chromebook because it is easy to use, but have felt the one thing missing was Word and Excel. I have a lot of documents in both programs and wanted the capability to retrieve and edit, documents from One drive while on my Chromebook. I did not want to use Google docs and have two different formats. A year’s subscription to Office 365 was just what I needed. Installing the product required downloading from the app store the individual apps separately. Unfortunately, Access and Publisher are not supported. I will not use Outlook at this time. I did download Word and Excel, PowerPoint and OneNote. I signed into Microsoft on the Office page and activated the Office 365 subscription. When I opened the word app on my Chromebook it was all set. Then opened Word on my Galaxy tablet and it was good to go. I was surprised at how easy it was. The classic ribbon menu is truncated and is not very robust. The interface is different from the full version on my desktop, but is full featured enough for most basic projects. Touch screen gestures are good for the small screens. If you want to do a lot of heavy editing in word or excel it is better on the Windows version. The PowerPoint app does a good job and if you have the right type adaptor can connect your Android phone/tablet to a larger screen for presentations. You have the capability to connect to One Drive, Drop Box, Google drive and sharing is quite easy. So far, this program does what I wanted it to do. Power users who want every single tool available in the office suite won’t be happy with the android apps, but they are a handy companion for your android devices.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Lynda,

      Thanks so much for writing a review. We really love hearing customer feedback and appreciate the time you took to write this.

      If you're looking to learn more about the newest features and updates to Office 365, check out this link: https://support.office.com/en-us/article/what-s-new-in-office-365-95c8d81d-08ba-42c1-914f-bca4603e1426

      At that link, you can also find articles and videos on ways to maximize the use of your Office suite for work and personal projects. We hope that aides in your adjustment to Office 365.

      Thanks for being a member of the Microsoft family.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Exceeded My Expectations

    Posted
    YourMainDude
    • Tech Insider NetworkTech Insider Network

    Climbing aboard the 'subscription based' platform was much easier than I had anticipated. I own copies of the persistent license products across a few machines but opted to install 365 Personal on my newest laptop. A few years back I tried the Personal edition and wasn't very satisfied with the 'click-to-run' processes but I can say that with the most current platform, things do seem to be more seamless. I'll outline several bullets of my observations: - Following the simple directions to install from the /setup webpage was much easier this time around, where the selection of the 64bit version was clear and precise. -The entire installation process was pretty quick and without hiccups. -The introduction of the new dark theme is very appealing on a laptop platform. -Having the core programs plus Outlook, Access and Publisher over the basic Home key card product is a tremendous value for the annual renewal price. I use Publisher quite a lot for personal projects, it's quick & intuitive and I've very happy it is included. Access on the other hand ... I probably won't use. -The added benefit of having new features readily available throughout the subscription period is a big bonus vs. the persistent license route. -It's still too early to tell but I am hopeful that the ongoing update path will be smooth & painless ... unlike the bungled Windows 10 twice-a-year updates for 2018. If you have a lot of computers in your arsenal/home, the $99 plan is even a better value. Recommended!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you so much for your in-depth review. We're always happy to learn how our customers are experiencing Office 365.

      Since you're a frequent user of Publisher, we think you might find some fun tips and tricks for that app at this link: https://support.office.com/en-us/publisher

      We also want you to know that you have unlimited free access to our Customer Support Team. Should you ever run into an issue with your software, feel free to reach out to them: https://support.microsoft.com/en-us/contactus/

      Cheers to your productivity!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    HillaryRoseWiener
    • Verified PurchaserVerified Purchase

    I was extremely dissatisfied with this program. When I bought my new laptop I told the workers I was a student and need to purchase office. The worker didn't even show me the product he just rang it up an placed in the bag. By the time I realized he sold me a subscription to office, best buy said it was too late to return it. I am a student and I need office, not just for a year. I need it for multiple years. Not only was i dissatisfied with my purchase. When I went to install the software I had an incredibly difficult time. The product asked for an email to register it, which I provided and still to this day never received the emails to verify my account. The login had an option to change the email, so i did as instructed. Only to find out that it would take a month for the account to updated to my new email. If I could not verify my email, then I could not use the product. This was extremely frustrating because in my opinion if I bought the product, I should be able to use it no matter what. Additionally, as I have already mentioned I am a student and I can not wait a month to use office. I finally had to call Microsoft customer service, which took hours for them to help me fix the issue. I may also mention that this was after countless times of being transferred from department to department. I will NEVER trust best buy employees again and I will take my business elsewhere. The product itself works okay, but the hops I had to jump through for this product was ridiculous. I will never recommend this product to anyone nor should anyone buy a subscription to Microsoft office, waist of money.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Tried and true, it's a success

    Posted
    JKinSYR
    • Tech Insider NetworkTech Insider Network

    Was able to install this software without a problem. Smooth and easy, and it works great. The programs within Microsoft Office are familiar to me since I have grown up using them and have knowledge about them on a PC. This new version of Office 365 on my laptop PC is fantastic. The programs load quickly and work efficiently. I am an at home light to medium user of the Office platform programs. Word works great for me and is so intuitive to be able to navigate and understand. The program allows me to process simple word processing to advanced templates I need for professional looking documents. Excel is great for my purposes of tracking budgets and finances in a simple easy view format. This program allows for so many advanced features that I'm not even fully aware of. I really need to brush up on some online tutorials for unleashing all of Excel's capability. Powerpoint works great for my needs of processing slideshow decks for work related activities. This version of Powerpoint is much better than previous versions I have used about 5 years ago. It allows for smooth and clean presentations and I can make my slides really stand out and keep the attention of an audience. Access is great and took me some time to learn since I don't use it all that much. I can see how Access would be a fantastic database software for business purposes and be able to track so much history and information. Outlook works smoothly and integrated all my emails easily in a simple view. Office 365 is a great suite to make use of business function programs for office or home use. I have truly been enjoying this new version versus the previous versions I have used in the past.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love the flexibility and structure of licensing

    Posted
    PickyMe
    • My Best Buy® MemberMember

    When I bought my new Lenova Yoga Thinkpad it was time to update to MS Office 2013. The option of licensing this for 1 year was new to me. I chose to try it: the free upgrades and benefits are totally worth it and what I saved on the software I could put toward the new computer. I'm glad I did except we wish we would have purchased the licenses for 5 PCs. instead of for 1. Even though we only have 2 PCs in our house its still cheaper in the long run than purchasing the personal license separetely for 2 people each year. Outlook 2013 is my only complaint: I've used Outlook since 1992 and I do a lot of economic research. Much of the data comes to me in emails, so in order to save 10 years of data I HAVE to save the Outlook emails and migrate them to the new computer. We had all kinds of trouble doing so and I had to purchase the MS Support access for $149 for 1 year in order to get Outlook 2013 to work: it took me about 3 weeks and lots of answer desk phone calls to get it all to work. Now that I'm using it I have to say as an Outlook User since 1994.....I really don't like the Outlook 2013 version: it is quirky, not intuitive, hard to find functions, each tab page is SO busy its hard to read. They changed some basic function labels so even though I'm a pretty savvy Office user from the IT industry, there are some functions and features I still can't find. If it were not for my years of research I need to preserve I think I would switch email clients. On the upside I do love the new features in Word, PowerPoint, and Excel that were made in 2013. I'm not using the cloud as we have our own cloud and my Lenova Thinkpad also comes with a cloud, so I have a plethroa of clouds! But this would be a huge benefit for someone who does not have their own cloud.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for the money!

    Posted
    Katie
    • Tech Insider NetworkTech Insider Network

    Seems like every time I turn around there are more and more apps, programs, or services available that claim to provide people with a [knockoff] version of programs like Microsoft word, PowerPoint, etc. But I have learned over the years when I would attempt to use those knockoffs that it really was not worth it to use them. For example, roughly 8 years ago I had a school assignment that involved creating a PowerPoint to later present to the class. I was one of “those” people who at the time did not have Microsoft office/PowerPoint at home, so I used a “knockoff” program, had tons of text and pictures in the PowerPoint, and when it came time to present, open the file with Microsoft in class and sure enough it was not compatible and my PowerPoint was blank. After that embarrassment I swore I would always use genuine Microsoft products for anything going forward and I have not regretted it. Now that I am out of school, my uses of Microsoft programs are not as frequent, but I still like to have access to it, thus what brought me to this option. As my story proves, you really cannot go wrong with getting genuine Microsoft products no matter what you use is, but if you are someone like me who does not have the highest demands, this type of subscription was what was best for me and I am very happy with it. It meets my needs perfectly and I do not feel like there is a bunch of stuff included that is wasted. You really cannot beat the price for the access you get to the variety of programs and again, it is a genuine Microsoft product! Highly recommend!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Katie,

      Thanks so much for sharing your story. We're so happy to know that we can help you out and provide you with a reliable service that fits your lifestyle and needs.

      As an Office subscriber, we want you to know that we've always got your back. Should you ever run into an issue with Office, know that our Customer Support Team is always able to assist you. Contact them at this link whenever you need: https://support.microsoft.com/en-us/contactus/

      Additionally, here's a link to some great PowerPoint tips and tricks we think you'll like: https://support.office.com/office-training-center/PowerPoint-tips

      Cheers to your productivity!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rating: 3 out of 5 stars

    not my personal preference

    Posted
    gh760
    • Verified PurchaserVerified Purchase

    A month later, and still nowhere. I received this program free, as a discount for my computer purchase, and had the opportunity to become familiar with Microsoft Office 365 - Personal, the subscription service, and the alternate Microsoft account system. Its a great improvement overall, because it increases system security and confidence; but publicly could be a hamperment to learn how to use it. My best suggestion is to go to the Microsoft Office 365 site, and read the FAQ page, on the product. This answers a lot of questions, which one loses time over, going the experiential route of just run and install. The program may not be what you want, or, you may prefer just to buy the full disk version. By the way, the full disk version is still available from Microsoft, so don't be fooled by subscription-only offers. The license also lacks continuity, because 1) prohibits revenue/business - generating uses/operations, and 2) the full license disallows alumnus of higher educational institutions, from being licensed, or using this program), of MS Office 365, by inclusion of the separate license, called MS Office 365 - University, within the license terms. The distinction is not that clear, and generalizations can be drawn therefrom. Yet, what will you find there - a fully working, functional version of the MS Office program, including Access database; along with online publishing utilities, and facilities. While I uninstalled this from my computer, it made me think - who or what is publishing online, and with what type of authority or knowledge-based advice are they giving ? This cheap, subscription program is an overdue idea, from the software business, which could be valuable for small, vocational projects, since revenue is not permitted.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love Tishiba

    Posted
    DONNA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had 3 Toshiba laptops and was always happy with them. Just bought the new 15.6 satellite radius 2 in 1. The first one had 8.1 and I did the windows 10 upgrade and lost the mouse. Unfortunately Toshiba's drivers were not compatible with Windows 10 yet. I had the Geek Squad down grade it back to 8.1. When I went back they told me the driver was now available and I could have it upgraded back to. WINDOWS 10. Went to pick it up and same problem no mouse and it took way to long to start up. The tech realized it was a lemon and I was very frustrated. I had only bought it a month ago and with all the issues had not much of a chance to use it. He spoke to the manager and got us a more updated one already equipped with Windows 10. Took it home and I am very happy with it. I want to thank Anthony at the Salem N. H. BEST BUY. He went above and beyond to address our issue and. get us a new updated laptop even though our exchange period had expired on the other one. He made sure the laptop was up and running perfectly for us. I am really enjoying this laptop. It is fast, amazing stereo sound and beautiful screen color quality. It is the Toshiba Satellite Radius 2 in 1 P55W C5204. Amazing and elegant design. Sometimes you get a lemon but I really appreciate that Anthony made sure we were given a new upgraded version of the laptop without me having to ask. The Toshiba is a very versatile laptop that can be used in 5 position modes including tablet mode. I would recommend this laptop. I have always been a Toshiba fan. I always buy my laptops at Best Buy. The Geek Squad coverage plan is well worth the price. They are great in person and over the phone for tech support.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Issues downloading software on Mac

    Posted
    Devo13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My review is about the Office 365 software I purchased from Best Buy last night and the painful process thereafter in getting it downloaded and installed onto my Macbook. After spending two hours on multiple calls to Best Buy, a call to AppleCare as suggested by Best Buy, transfers and dropped calls to an Office 365 "specialist", we still couldn't figure out the issue. I tried three different browsers and still had no luck. Restarted my computer and a bunch of other troubleshooting, to no avail. The Download Center said is was a "network issue due to a lost connection". So I waited till Microsoft was open this morning, and after about an hour or so, was finally able to download the software. Apparently, it was due to a network glitch, even though I was able to download other things, including their remote access software, to my computer with no problems. This leads me to believe that there was something wrong with the Microsoft product since their tech support said several other Mac users were experiencing the same error yesterday. I am glad that I was finally able to use the product but have never had issues like this before, usually downloads are quick and seamless. So, buyer beware and please heed these warnings. Perhaps this is a way for Microsoft to have customers go through their site instead of purchasing through a third-party, but it shouldn't be this much of an ordeal regardless of where you purchased their product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The office standard lives on

    Posted
    Drummer7
    • Tech Insider NetworkTech Insider Network

    So, here we are with Office 365. After using some other office products, including free options, I just felt there were always features missing. The return to Microsoft Office had me reaching for the credit card, but you get you pay for. The installation was easy enough through Windows 10, the required key is typical, but no problems from start to finish. With my subscription, I am able to install up to 5 machines, a nice step up from single purchases for single users...that can really save small businesses some money if they buy new computers every 2 or 3 years. I was even able to log in Microsoft Office Online on my old Chromebook, which can't get anymore software updates from Google. All the robust features for documents, spread sheets, and mail are available, it even seems Microsoft removed some bloating....opening, saving, and closing the apps seemed quicker. Of course, great template selection if you don't want to create from scratch your own documents. I think it's easier to say that if you want the best, you have to pay for it. Nothing against free stuff, but it doesn't always give you that accomplished feeling. The subscription is based on yearly renewals, I have no problem with that.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your thoughts and leaving a review. We're happy to learn how Office is helping you achieve more.

      In case you haven't looked into it, we recommend checking out our Office Support Center: https://support.office.com/

      There, you can learn about the latest updates in Office 365, tips and tricks within each Office app, troubleshooting solutions, and more. It's a great resource you'll always have access to!

      Thanks for being a member of the Microsoft family.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Must have for anyone who owns a computer!

    Posted
    dlowen
    • Tech Insider NetworkTech Insider Network

    Whether you have a Mac, PC, iPad, or some other device that runs Microsoft office. Officer is better than any other program made. This suite of software is used by almost every profession, school, and just people in there everyday home. The question is how to get the program. Microsoft offers one time downloads but once the program becomes outdated then you have to buy the suite all over again. Hands down Microsoft Office 365 is the way to go. Anytime there is a new update you get the latest software. It also allows you to download all of the Microsoft programs. Possibly my favorite feature is Onedrive. With this subscription you get cloud based storage of 1TB. Every windows PC comes with OneDrive integrated into the software. Onedrive is great because you can access your files from any device that has internet. With this subscription you get more than enough storage to store pictures, documents and anything else you might need to have easy access to. I recommend this subscription to everyone because you just pay for it and everything is included you do not have to worry about buying the latest and greatest you just simply update and you will have it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not meant for Professional Users

    Posted
    NanaB54
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Office 365 was represented to me by the salesperson as a "full-fledged" version of Microsoft Office. I described my prior use of Office Professional and that I needed to be able to continue using the components of Office in the same way. The assurance that Office 365 is always updated to the most current version and the small subscription price as compared to the cost of Office Professional were definite enticements to purchase it. However; once I tried to use it, I was very disappointed. Outlook is NOT the same at all as with Office Professional. It won't allow me to add my current email addresses - it only allowed me to set up an @outlook.com address. This does NOT meet my needs at all. I need to be able to access all of my email accounts in one place, just like I am used to doing with Office Professional. I am disappointed in Word also. It does NOT have the same functions as Office Professional. It automatically saves documents on One Drive, but doesn't allow me to name or save my documents where I desire them. For someone who rarely has need for creating documents, auto-saving as Document 1, 2, 3, etc., along with the date created may be adequate. For me, it is not. I'm a writer - and as such, I need to be able to have control of when, how and where my documents are saved. I have not yet attempted to use the other components of Office 365, but I assume I will run into the same limitations with them. This may be a wonderful product for beginners or for students; however, it does not meet my needs at all.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good (with a little bad).

    Posted
    CarGuy1969
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The good thing is that it's the full suite of Microsoft Office products that stays updated to the most recent standards and coolest new features. Obviously Office is the standard for most business applications. Next, it's inexpensive to get into compared to permanent licenses. If you change out your PC's regularly i's not a bad option. It's also a good option if you have multiple computers in your house or small business that you wan't to keep at the same standard for continuity. (You need the 5pc version for that to be clear - this version is only one license + a tablet). The bad - you need to renew every year. That's an annoyance and just a new way of Microsoft making added revenue. If you intend to keep your personal PC or Mac for more than 4 years before you replace it you'll probably be better served with a full life license even though it costs more. Also, on a Mac for a student or personal use Outlook is overkill. Mac Mail works just fine and supports Exchange servers. Microsoft's basic application in Windows is awful so Outlook is really a needed upgrade. Mozilla Thunderbird is a good replacement as an email client but doesn't support Exchange servers. Bottom line: Business power users who change out their travel toy every year because you deduct it or expense it - definite buy. Others, think hard about how long you'll have it or what you'll really use it for before you make the leap to the attractive price point.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Software Upgrade

    Posted
    Waysender
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This might be hard to believe but your computer does not come with what many would consider basic software. Computers have long since progressed beyond just typing letters but finding out it does not come with some type of word software is highly dubious. Some might point out it comes with an expanded notepad software and I defy anyone to use it for anything more then a grocery list. Most new computers come with a one year subscription to this product which is how I got it. It is nice but not being able to just buy it but rent it is something I will have to consider when my year is up. This year long subscription comes on a little plastic card where you have to scratch off to reveal a number to redeem it online. BE VERY CAREFUL when scratching off the covering film, if you damage the card or scratch a number rendering it unreadable you might be out the purchase price. If this happens Best Buy will tell you its a Microsoft issue and Microsoft will tell you its a Best Buy issue. I got lucky, I think, that because I am a registered Best Buy Rewards Member that I got an email with the code reminding me to redeem my product. With out this I would have been out of luck. I like Microsoft Software but the idea of renting their product every year versus just buying it is not something I am sure I can do, at the end of the year I will have to make that decision or take my chances with one a several free office software products available online.

    I would recommend this to a friend