Main Content

Customer Ratings & Reviews

Office 365 Personal (1 Person) (12 Month Subscription-Auto Renew) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 18549 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 4, showing61-80 of 18,549 Reviews
  • Rating: 4 out of 5 stars

    Works well on Mac

    Posted
    CustomerInFL
    • My Best Buy® Elite Member

    Installed on 2015 MacBook Pro with El Capitan and iPad with iOS 9.3. Have had some problems integrating Apple and Microsoft services on the MacBook, the services integrate well on the iPad and iPhone. Have had no problems so far using workbooks and documents created with Office 2010 on Windows 10, but have not tried a .xlsm workbook yet. I purchased an activation card (not just a code). When attempting to activate I accidentally went to a site which looked like a Microsoft site but was a phishing site. I think that site harvests activation codes and sells them online to people who end up not being able to activate and are then out the purchase price. Highly recommend purchasing from BB or other known reliable source and when activating be certain you are on the correct Microsoft Office site.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Overly Complicated but necessary to have for busin

    Posted
    H2oggre
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Forget the F1 Help. Even doing things Office 2007 simply are unfathomable here and difficult to find. So go to help. Think tying a simple question (which Google manages to do so easily) into the search box would yield answers? Think again. Even inputting a simple single word yields all sorts of absolutely unrelated nonsense. Also if I ask a question in Word, you'd think they'd leave EXCEL answers out...but NO. I lost my hard drive, OS, and had to invest in another computer. So I need another Office 365 every 365 days! I just hopes this works without fail on WIN 10. They really should have a simple word processing program that doesn't do everything for everyone. Keep it simple to learn. Kind of like Adobe's Photoshop Elements. or Premiere Elements. Or Lightroom Elements ( wait...adobe hasn't offered that ...yet)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Leasing MS Office

    Posted
    AgentOJ
    • Tech Insider NetworkTech Insider Network

    Office 365 is essentially you leasing the software for one year, however you get to use MS Office on your phone and tablets and get cloud storage for your files. This is important for people that want access to documents on whatever device is most convenient. I save all of my files to the 1 terabyte of storage in the Cloud, that way I can view and edit on any of my devices! The biggest down side is you need to pay for this service every year instead of owning the software forever. On the plus side, I never need to worry about having the latest version of MS office. For me, compatibility and convenience are worth leasing the software vs owning it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for leaving a review - we're happy to have your feedback and hear about your Office experience. To help you achieve more and get the most out of OneDrive and Office, check out this link: https://support.office.com/en-us/onedrive

      That link will also guide you to our Support Center, filled with articles and referential resources about how to get the most of your Office suite. We hope you enjoy it.

      Take care,
      Jo
      Office Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Microsoft Office 365 Personal - for / Windows 8.1

    Posted
    FreeTuneUp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have only used Word and like most of the features except for THREE (3) items: 1. No "Clip Art" available. If you use "Bing" (to whhich MS 365 refers you) and type in "bullets" you get photos of real "gun" bullets. "Clip Art" from Word 2007 is a MUCH needed item for writers and publishers. 2. Many times when you "Save" a doc, and call it back up, it appears as "Read Only" which is very frustrating and a great waste of time. 3. Many times when you click on the normal "Save" icon (the normal icon square near top left of screen) it does NOT save the doc. You actually have to do "Save As." NOTE: I do like the easy access to "This PC" and "Cloud (ONE)" and "Group" all in a vertical "slider"column when selecting where to "save As." I have NOT used Power Point yet. All-in-all I liked Word 2007 better for writing.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    As always - micrsoft software works

    Posted
    LExicon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Good product for the home use. Easy to install. HOWEVER - Best Buy requires the user to OPT OUT of auto renew. During the payment process, Best Buy screen REQUIRES the buyer to accept the knowledge that this is an auto renew purchase. I NEVER like this type of process - so BEWARE. You have to OPT OUT of auto renew or your card will be automatically charged for the next year. You can not even complete a purchase without agreeing to this. I would NOT have purchased this via Best Buy that day - but I waited too long and needed it ASAP.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Rip off!

    Posted
    LaBlueEyes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased this subscription with my new HP laptop. When I tried to install I received a message from Microsoft saying that the key code was not active. I attempted installation multiple times with the same results each time. Finally contacted Geek Support, who informed me that they could not help unless I purchased Total Support. The representative I talked to offered to transfer me to someone who could help, but only after I purchased support. Basically, I totally wasted my money on a product that I cannot use - no returns for digital products!

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're sorry to hear you are having a hard time with getting Office installed. We suggest contacting our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rating: 4 out of 5 stars

    HATE RENEWAL PROCESS love product

    Posted
    Davis
    • My Best Buy® Elite Member

    Product is great for my two laptops (PC & MAC) and various tablets and smartphones. All my family uses it. The renewal process is impossible. The past renewal was painful. This second renewal is shaping up to more of the same. There is some communication break down between Best Buy and Microsoft and the renewal indicates that it went through with Best Buy but not with Microsoft. There is all this finger pointing and me just wasting my time. Last year they had to give me a new key code. I have been calling every day for the last three days. Now MS is telling me to get my $$ back from Best Buy and renew my subscription with MS directly. Best Buy is not giving me the call in hot line from.. tell me they need to transfer me to the MS Office specialist and the then disconnect me....

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'm torn

    Posted
    Scriber
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm torn on this product. On one hand, you always have the latest MS Office, and it's nice to have it on all your devices for one price. On the other hand, I don't know that I like paying a yearly fee to buy this. Most of us don't buy every version of Office. If you do, the subscription should be cheaper in the long run. For someone like me who buys every other version, I'm not sure the cost savings is there. The main reason I did this - to get Office on my tablet and PC. Specifically - to have the SAME version on both the table and PC. I usually use the old one for one device, and it sucks having two different versions. All in all, I like the new version, I'm split on the subscription, but it seems to be the way to go into the future, so you can have the software on all your toys, er, I mean, devices.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Office Idea Yet

    Posted
    Mikael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've been using MS Office for years, for spreadsheets and docs and email and accounting and... Basically everything. Having to re-purchase the "latest greatest" got old, but if I didn't, it just became a hassle. Then I got a new laptop and they showed me Office 365. I was a little skeptical because I'm not typically a fan of software subscriptions. I want to buy it once and have it work forever. After looking through the details and the upcoming releases, it looked like they got it right. After using it for a month for myself and my wife's home business, I ended up getting my dad to upgrade the computers in his business as well. It's been working great and there are a number of new tools and options they've put in already. If you do anything with spreadsheets or docs, it is well worth getting.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Product seems good but....

    Posted
    timmA1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Product seems to be good but installing it is a major pain . I miss the old days when software like this would already be installed on the computer. Had to download this software no big deal but when we bought the computer we got a code for the software. Still no big deal. Well then we had to create an account .....Don't know why who cares it's software that came free with the computer. Had to create yet another password and give them a credit card number...For FREE software. Then it took 3 tries to get it to down load and install. Isn't technology wonderful. Who knows what my credit card number is doing I'm sure no one will hack thier data base and get it--- happened to me with a hardware store a few years ago - thanks for the FREE software.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Never got to use it

    Posted
    Edeard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this software to use with my new surface pro 4. However I never got to use it as to use it I had to get the super secret codes located under this really sticky tape that tore the paper or lifted the numbers off the page so 3 of the numbers were unreadable. I could not get software loaded. Took card back for another one and Best Buy refused to give me replacement as I caused the problem. Said I could call Microsoft and they would give me the right numbers. I called Microsoft and waited on phone for 30 minutes. My experience with window 10 and office 365 have seriously made me think about Apple. Microsoft codes were fine, but put it on plastic cards that won't rip off the numbers like paper

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Office 365 - pro & con

    Posted
    SMSH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Office 365 is a product I need for my professional life. It seems to still be accepted/required as the primary mode for sharing information. That said, I really miss the home/student version that I purchased outright and did not need to pay for each year. I do not want to have ongoing updates that make me wonder what happened/changed! I feel I am being overcharged by paying annually for a version I do not prefer to the old one. Would really like the option of staying with the older, less expensive version. That is the version I would recommend to a friend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Ok for the price

    Posted
    NosmoKing
    • Verified PurchaserVerified Purchase

    My 2002 Dell gave up the ghost so I HAD to buy a new laptop. The Best Buy sales rep did not try to up-sell me, which I really really appreciated. I didn't want/need a touch screen or a large screen, and I needed basic software (word processing, a few basic games) and for about $350 that's what I bought. I must admit that I liked my earlier version of Microsoft Word better than this updated version. I don't like the weird screen that greets me as I start up my computer (demented Rings of Saturn). I had some trouble with stuff in the beginning, but HP was always there for me, even if I had to go to India for help (those reps were knowledgeable and patient - loved them.) I can run my new Epson printer off this computer. I am still having issues but I have resigned myself to progress.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Check the tiny* if you want Publisher

    Posted
    blueduck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I wanted a Mac Mini but was not going to give up the tried and true MS office Word, Excel, and Outlook. Bought the version I did to get Publisher....had it home and installed when I discovered PUB was missing because Apple does not support Publisher,,,annoying at best. Word, Excel, etc are fine and the annual subscription will keep me from the problem of transferring the contacts from my old...old..old version of Outlook to today's. I can not thank Microsoft Office 365 for MAC support enough. The tech who helped me was great and patient ...he had to go through multiple levels of transition....03 to 07 to 11 to 2016. It took a l o n g time but not as long or bad as the alternative...my re-keying all my contacts! (As a worse-case back up I had printed them out.)

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's Microsoft, so it just rates "Average"

    Posted
    JTR555
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    If you are looking for Microsoft Office software for your Mac, you pretty much have to go with this. Since most people were taught using some version of Microsoft Word, Excel, Power Point, etc., they naturally gravitate towards that platform. Unfortunately, Microsoft has decided to make things "easier" by changing up the interfaces, which has only served to hide things that were previously on the screen or at least easier to find. Some steps take two actions now instead of one. I wouldn't say that this is any sort of improvement over what they had before, but if you are looking for the software that you're familiar with, this will mostly do the trick. You might want to try Apple's Pages, Numbers, Keynote, etc. to see how you like those compared to this.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello JTR555, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rating: 5 out of 5 stars

    I like it

    Posted
    Tash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I hadn't bought a laptop or computer in over 10 years, so I didn't realize that Office now had the option to pay yearly for the service. I find it odd that it is now subscription, although you can pay a lifetime fee to keep the program for the life of the computer, but the cool thing is that by paying yearly, you get a TON of cloud storage. This is worth it if you are using your computer for a lot of files and presentations. I am currently in school so I use Office daily for projects and papers so this extra storage will definitely come in handy. Once I graduate, I may just pay the one time fee since I will not need the storage or program as much.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Mixed reviews, but satisfied

    Posted
    JT3Halls
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I've Microsoft Office products for a number of years dating back to the Office 97 version. I'd heard that Office 365 required a constant internet connection; however, that is not the case. It does require an internet connection to initially download and install, after that, it is usable offline, which is where 90% of my work occurs here in Afghanistan. After seeing that there was a vast difference in price between Office 2016 and Office 365, my wife went with the Office 365 and reminded me that after the initial purchase and two more renewals, it would still be cheaper than Office 2016 and by then I would most likely be looking for another laptop. So far I have not been disappointed with her decision.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Time Wasted!!!

    Posted
    Lainie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After purchasing a new computer and using the 1 month trial period for Office I went to put in my key code for the purchased 365 Office Personal and kept having problems with it not processing. I spent 3-1/2 hours on the phone with Microsoft being transferred to different departments, remote access to my computer 3 different times, etc. The problem was that the trial version needed to be removed before the purchased version would process...what a waste of time...so frustrated at Microsofts lack of good customer service!!!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Much better the second time around

    Posted
    MemJim
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My first purchase for this item was when I upgraded from win7 to win10. That did not go well with less than half the apps loaded - twice. Then, that PC started failing so bought new with win10 as native and that worked fine. No matter who I asked at BB I could not find anyone to tell me HOW to transfer my old subscription over except to say "call Microsoft" Ever tried that? Hah. The big surprise is that when I did install the new subscription in the new unit it took what was remaining on the original time and applied it to the new one so it came out to over 17 months. Still not as functional as having the actual aps on your own machine but workable. NOTE - - your old Office files from other edition will not work in this one so they are gone....

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Word is the Gold Standard

    Posted
    TheOz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I've been using Word for decades, but when it was time to upgrade (I was still on Word 2011), I was faced with this choice: pay the one-time flat fee, or an annual fee for Word 365. I went with this mainly for the appeal of having all documents stored in the cloud -- unlimited storage, and all still available if the computer crashes, as well as being reachable from any device. One practical note, though: If you're saving your docs to the cloud, if you happen to log on to your laptop when it's not hooked up to wifi, you can't access your documents! I'm still figuring it all out.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      Thanks for your review! We're happy to hear you're enjoying the cloud accessibility that comes with Office 365! We want you to be as comfortable as possible navigating the digital world of data with Office. So, we recommend checking out this link: https://support.office.com/en-us/article/Use-OneDrive-on-Windows-10-PC-phone-tablet-HoloLens-or-Surface-Hub-d7bed7f0-4f5a-4b42-a3a8-a3e5bb4485fe

      That link will offer you a plethora of drop-down menu options that explain navigating, file sharing, downloading, saving, and updating with OneDrive. It's a very handy resource and recommend referencing it whenever you have a question about OneDrive for an easy and accessible answer.

      We hope that helps to enhance your Office experience!

      Sincerely,
      Jo
      Office Customer Care Microsoft