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Office 365 Personal (1 Person) (12 Month Subscription-Auto Renew) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 18549 reviews

92%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 334 Reviews
  • Rating: 2 out of 5 stars

    Issues downloading software on Mac

    Posted
    Devo13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My review is about the Office 365 software I purchased from Best Buy last night and the painful process thereafter in getting it downloaded and installed onto my Macbook. After spending two hours on multiple calls to Best Buy, a call to AppleCare as suggested by Best Buy, transfers and dropped calls to an Office 365 "specialist", we still couldn't figure out the issue. I tried three different browsers and still had no luck. Restarted my computer and a bunch of other troubleshooting, to no avail. The Download Center said is was a "network issue due to a lost connection". So I waited till Microsoft was open this morning, and after about an hour or so, was finally able to download the software. Apparently, it was due to a network glitch, even though I was able to download other things, including their remote access software, to my computer with no problems. This leads me to believe that there was something wrong with the Microsoft product since their tech support said several other Mac users were experiencing the same error yesterday. I am glad that I was finally able to use the product but have never had issues like this before, usually downloads are quick and seamless. So, buyer beware and please heed these warnings. Perhaps this is a way for Microsoft to have customers go through their site instead of purchasing through a third-party, but it shouldn't be this much of an ordeal regardless of where you purchased their product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not meant for Professional Users

    Posted
    NanaB54
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Office 365 was represented to me by the salesperson as a "full-fledged" version of Microsoft Office. I described my prior use of Office Professional and that I needed to be able to continue using the components of Office in the same way. The assurance that Office 365 is always updated to the most current version and the small subscription price as compared to the cost of Office Professional were definite enticements to purchase it. However; once I tried to use it, I was very disappointed. Outlook is NOT the same at all as with Office Professional. It won't allow me to add my current email addresses - it only allowed me to set up an @outlook.com address. This does NOT meet my needs at all. I need to be able to access all of my email accounts in one place, just like I am used to doing with Office Professional. I am disappointed in Word also. It does NOT have the same functions as Office Professional. It automatically saves documents on One Drive, but doesn't allow me to name or save my documents where I desire them. For someone who rarely has need for creating documents, auto-saving as Document 1, 2, 3, etc., along with the date created may be adequate. For me, it is not. I'm a writer - and as such, I need to be able to have control of when, how and where my documents are saved. I have not yet attempted to use the other components of Office 365, but I assume I will run into the same limitations with them. This may be a wonderful product for beginners or for students; however, it does not meet my needs at all.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Slowing down my iMac

    Posted
    carche69
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got a free one year subscription of Microsoft Office when I recently purchased my iMac at Best Buy and at first, I was excited because I've never had anything more than the free versions on my home PCs, and for some reason I thought there was some big magical thing that happens when you actually have a license. But nope, still same old Microsoft junk. And it's slowing my brand new iMac so I'm thinking it's not going to be in there for long. I bought the iMac because I was starting a work from home job, and in the field I am in (accounting), all that I've ever used was excel to do spreadsheets. After crashing several times though, and just generally being an a-hole, I started redoing what little bit I was able to complete in Numbers (Apple's version of excel) and realized rather quickly that is was a suoerior product to excel for what I needed. Look, bottom line is that none of us will ever be able to avoid Microsoft Office if we leave the house for more than 5 minutes, and if you're experienced with it like I am, it won't ever be a big deal. But if you are lucky enough to be able to avoid Microsoft forever, then do it!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Overly Complicated but necessary to have for busin

    Posted
    H2oggre
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Forget the F1 Help. Even doing things Office 2007 simply are unfathomable here and difficult to find. So go to help. Think tying a simple question (which Google manages to do so easily) into the search box would yield answers? Think again. Even inputting a simple single word yields all sorts of absolutely unrelated nonsense. Also if I ask a question in Word, you'd think they'd leave EXCEL answers out...but NO. I lost my hard drive, OS, and had to invest in another computer. So I need another Office 365 every 365 days! I just hopes this works without fail on WIN 10. They really should have a simple word processing program that doesn't do everything for everyone. Keep it simple to learn. Kind of like Adobe's Photoshop Elements. or Premiere Elements. Or Lightroom Elements ( wait...adobe hasn't offered that ...yet)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Impressed With MS Office 365

    Posted
    Nohow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have been a 20 year user of Office. I switched from WordPerfect in the mid 90s and have generally been a fan. Since I am a writer/teacher I primarily use Word but the other programs in office are employed as well. I have been able to do quite well without buying the newest version everytime MS wants to add to their bottom line by introducing a new "upgrade." The subscription model of Office 365 takes that option away and forces the user to buy what MS is selling just to provide a constant revenue stream to MS. Yes I can purchase the stand alone product but all of the support from MS seems to flow to Office 365. The long and the short of it is that I am test driving open office alternatives and I am very close to simply moving away from MS Office altogether.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Install an issue...

    Posted
    Bane40
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I’m giving this a low rating for this reason. I recently purchased an iPad Pro. Before I purchased the Office 365 at Best Buy, I downloaded through the App Store the Office programs (Word, Excel, PowerPoint, etc.) as I saw it was free, not realizing it was only good for a 30 day trial and would have cost more as opposed to buying it through Best Buy. So I’ve ended the renewal for subscribing, and yet I still am having issues with using the download on this product. It keeps telling me I’m still subscribed, even though I disabled the renewal function for the apps I got through the App Store. Pretty frustrating! If anyone has any advice on how to fix this, I’m all ears!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Still good functionality but questionable UA

    Posted
    Scott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have used the MS Office products for a couple of decades now. I am a power user who takes advantage of advanced Excel formulas, Visual Basic, and other advanced features. The functionality of the product remains strong but really has not progressed appreciably in several versions. Instead, Microsoft seems to just redo the user interface in order to essentially repackage existing functionality for additional fees. I feel like the newest version makes poor use of color, making it much harder to differentiate files of different types and read Outlook messages, in particular. Also, the save as functionality now complicates folder navigation. It is too bad that viable alternatives are not available.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice program but maybe Google Docs better for me.

    Posted
    Antoine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I got this so I could load docs and spreadsheets from my crashed hard drive. Works nice with Windows 10. I REALLY DON'T LIKE how Microsoft won't give you a hard copy (disc) of the program. You subscribe, and one year later--poof--the program's gone unless you fork over more money. I'm getting better acquainted with Google Docs, which is FREE--and can do what I need as far as docs and spreadsheets. Microsoft needs to reevaluate this "subscription" model. They ought to have a disc you can buy that updates over the years for free. One purchase for one program, Microsoft! Until you do that again, I'm not renewing or buying MS Office EVER AGAIN.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello Antoine, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rating: 2 out of 5 stars

    skeptical

    Posted
    beauty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This product while super easy to use on a Windows based PC ...is difficult to use on a MAC....ibhad problems witb the download and had to call the Microsoft customer service number.....when I open it up to type they are always updating the same things that they updated yesterday....I tried saving some documents and it would not save....it does not come with publisher....what a bummer...I am somewhat surprised that I found Apple Pages easier to use....Pages is now my go to for typing documents....love using office 365 on a PC yes...but cant seem to get the hang of it on a MAC

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disatisfaction

    Posted
    silverpanzer1
    • Verified PurchaserVerified Purchase

    I bought 3 ea 1 year Office 365 subscription cards when I bought my SurfacePro4. When the complimentary 1 month subscription ran out, I tried to load one of the cards. I couldn't get it load. Microsoft Support worked on it and told me to take it back because the Product Code was invalid. Customer Service gladly exchanged it. When I tried to load the next one and couldn't get it to load, Microsoft again checked it. Igt was valid this time but they explained that I had to uninstall the complimentary version before loading the new version. It then worked fine. I believe that the instructions should address teat requirement.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Microsoft Outlook 2016 Over-rated

    Posted
    ThePeej
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Outlook 2007 was working just fine until one day...brought the computer in to get "fixed" and the next thing I know...I'm buying a new computer. OK...it gets better. Owning this new computer for less than 3 days the SAME malfunction began to occur. When Outlook was operating, my computer shut down. The computer was in the shop for almost TWO WEEKS. Fortunately for me, Chris Lloyd of Avon researched the problem and fixed the malfunction. I'm happy to have my computer back...but not so happy with Outlook 2016 [or Windows 10 for that matter].

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Office 365 FAIL

    Posted
    momkat
    • Verified PurchaserVerified Purchase

    After telling the salesman that I needed to run office 365, and that my computer was running VISTA (yes, I know old), he sold me office 365. It will not run on VISTA. We had tried to install, so had scratched the number, so could not return. Money thrown away. Total waste. Thanks, not. Be absolutely sure on your own that the software will work on your computer. I did not have reading glasses with me, and depended on the salesman to read the back of package, My error. My loss. I do use the Geek Squad with great success. Not down on Best Buy.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Was a gift but complicated for me

    Posted
    JosyH
    • Verified PurchaserVerified Purchase

    I was new to this program& windows 8 at the same time. Was not easy so Called best buy. To install office & after awhile they installed it, hung up & I didn't know even how to start it or use it so have struggled to use it. Still rarely use it. Called geek squad one more time & was told it is not their job to "instruct" so though their services were paid for, I got no help it was new to me so hope I can find something I ca n use. Sad it was a gift !!! But do 't want the person to feel badly. He thought paying Geek Squad would help me. Ha!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Trouble with product key entry

    Posted
    Wilburc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Had to call office support for assistance. After a lengthy conversation, the tech tried to sell me a product protection plan to allow me to load office on my computer, he stated it was with my internet carrier. I declined and call my carrier and they rest my IP address and the office 365 loaded with no problems. Seems quite the scam to drag my money out of your pocket after you have spent mega bucks for it to start with. Mircrosoft allways with there hands in your pocket.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too many issues encountered for installation.

    Posted
    ohbee
    • Verified PurchaserVerified Purchase

    After several unsuccessful attempts to install same, I took it along with the recently purchased Envy laptop back to the store. The attendants changed it citing that there have been several complaints. Still no luck when I got home so it was returned a 3rd time. This time GeekSquad uninstalled the trial version citing a conflict with both. They then loaded the components separately and if I try searching for office, I'm prompted with the response that no such file exists on th computer.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    First tried installing using the trial version

    Posted
    Josh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The trial system was so convoluted that it took 3 times to get a working Microsoft Office account to validate the trial. In addition, it corrupted my XBox Live Account by somehow tying them together. I am currently still using a Trial Account on my Dell laptop but I simply used the same XBox Live account to register it. Unfortunately, I can not really tell you more than Microsoft considers Offce a service and not a product anymore.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Installed with just some snags. Runs poorly

    Posted
    AndrewB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I don't know if it's my 1 year old MacBook Pro or the Office suite but it runs very slowly on my machine. Opens slowly, e.g., 30-60 seconds to open when no other apps are running. Frequently stalls and I have to wait for the color wheel to spin away for up to a minute. Seizes up and "closes unexpectedly" several times a week. Preview year's subscription had the same problems and neither Microsoft or Apple has ever been able to resolve it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I don't get usable installs without a disk

    Posted
    Jack
    • Verified PurchaserVerified Purchase

    Unable to use Word and Excel. Receive this error message: Microsoft Excel or Word has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. NO REPLY WAS EVER RECEIVED. The Internet shows a number of people have run into this problem. Have tried the Internet solutions, can't get any to work. Other programs work correctly.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Keyyyyy

    Posted
    Isrbst
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got the office program when I bought my laptop. So If you have time let them install it at the store otherwise it's a headache. You have to call them and then they have to get into your laptop bla bla bla. It takes forever . Ofcourse product is awesome but how Microsoft represent office365 is not that great.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for your review. We're sorry to hear your installation process was harder than you expected but we're glad it all worked in the end.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rating: 2 out of 5 stars

    Not the same as computer

    Posted
    Gisa
    • Verified PurchaserVerified Purchase

    The 365 for the iPad is not the same as a computer version, plus alot of the options on the pc are not available on a Mac. It makes it difficult when the ribbon doesn't give many options for editing and PowerPoint once I have my doc ready, most of the editing options and video options are grayed out. The reps don't even know how to help me because all I was told they were taught is how to download the software to your device.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello Gisa, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/. We hope this was helpful to you. Microsoft