Customer Ratings & Reviews

Absolutely the best online computer help! Knowledgeable and extraordinarily patient, they've solved each problem I've brought to them. Best investment I've made in years!

Needed to replace my glitchy computer which lasted 5 years, also from Best Buy. Got exactly what I needed with the help of a knowledgeable computer geek sales man. Thanks Best Buy. Easiest set up ever (like my iPhone!) but better. It’s a MS Surface Laptop 7th generation. Awesome machine to handle the AI age. Feels like I’m driving a Porsche!

I had Geek Squad come and set up my two monitors, two sets of speakers (one for each of my two computers) on my new adjustable table top over my computer table. Freddy did a great job! He did it on time, promptly, efficiently and I am extremely happy with the result!

Excellent customer service attitude! Dedicated to fixing problem and getting customer “back in business” as quickly as possible. Their professionalism, expertise in diagnosing problem, friendliness, and energy make them feel like family - trustworthy, respectful, comfortable in one’s home, not big-headed know-it-alls. And their teamwork in assuring that everything works before leaving make the Geek Squad No. 1 in my book!.

Chaz, our Geek Squad technician was awesome. He was very friendly and professional. Although he wasn't able to make the necessary repairs during his visit. He went out of his way to follow up and make sure my beautiful wife and I were taken care of. He provided outstanding customer service and it was a pleasure dealing with him, thank you Chaz and Best Buy.

The Geek Squad flawlessly moved our data from our old computer to a brand new one. They also installed a new Wifi-6 Mesh network which is super fast and reaches everywhere in our house. The Techs were courteous, clean and very knowledgeable. We could never have done this on our own. Our Tech (Anthony) kept us informed of his arrival time and worked nonstop to get the job done. His knowledge is very impressive and our sytems are performing perfectly. I would not hesitate to recommend the Geek Squad to anyone.

The tech fixed all of our problems and in a very fast and courteous manner. He was very patient and even explained how to disconnect and bring our older computer in fro a checkup. We were very pleased!

Keith set a standard of excellent professionalism. He fully understood what needed to be done - not just the bare basics, but what added elements would make for ease of operation. He efficiently and fully made certain I understood how to use my purchases, communicated his arrival time conveniently, and was pleasant and alert. A credit to Best Buy and an encouraging experience for the consumer. First rate.

Your agent cleaned up my computer. Now it opens faster and connects faster too. The agent gave me advice about how much longer it will work to my specs, and how to get the best possible replacement when necessary. He was extremely helpful and easy to work with. Excellent job!

tech support was pleasant and friendly, very knowledgeable, easy to understand. Explained problem and fixed problem without any problems. Andrew tech support helped with a lot of issues that I didn't understand and made it easy to learn. I highly recommend him for his knowledge and support. Excellent

I worked with Cameron the 1st few times I had issues with this pc..He was very helpful..Yesterday Michael stepped up and looked at the issues I was having and took my old laptop back and put it towards a new one due to all the issues..very helpful,knowledgable and much appreciated.

The tech came to my home and connected the printer, Apple Watch, iPad, and my lap top. Discovered a issue with my lap top. Taking my laptop in tomorrow to be fixed. He was very efficient and professional and went over everything with me. A very good experience!

Geek squad was great efficient and easy to understand

Justin showed up when he said he would and he was as efficient, smart and polite as always. Renewing the subscription plan was worth it as long as you send someone who knows what they’re doing. The 3 times I visited BBwas a complete waste of my time. Never again.

Beyond my expectation, the servicemen, both, explained my computer to me in non-tech language this non-techie (me) understood. For example, it was recommended I replace current computer with a new one, although not a low-end computer that would be out of date in 2 years. A price in the $500 range was suggested. They put my current computer in a tuned-up-status and showed me basic use of my computer and how to access and use the DVD player. There were good vibes in their service, altogether, and I am thankful I called the geek squad!

The agent was prompt and came prepared along with a strong knowledge and spoke clearly of how to resolve the situation at hand and even other devices I have issues with. They spoke with absolute professionalism and much care. My issue with my keyboard was quickly resolved and they had it working in 5 minutes even got the lights working on it.

The agent was on time and was knowledgable about my product (desk-top computer). He hooked everything up and answered all my questions. He did not rush through the job and did not dismiss my concerns. If I need service in the future, I would appreciate having him return.

The agent setup laptop and connected it to 2 monitors. All I had to do was supply codes for setup. Agent was cordial and explained everything that he was doing. He checked to make sure everything was working to my satisfaction.

The geek squad technician was very polite, and extremely knowledgeable. would highly recommend him. actually he helped me to decide to purchase a new all-in-one computer and would really like to have him come back and set up the new computer which best buy is delivering tomorrow.

The experts who often visit my home to either install new products or to adjust/correct technical issues have been very courteous, professional, knowledgeable and honest about their capabilities and problem solutions.