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On-Site Video Device Setup-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 88 reviews

92%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    Tivo Setup

    Posted
    SBJM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought our Tivo to allow us to record shows when we ended our satellite TV service and put an antenna on our roof. We are not technologically adept so we purchased the Tivo from Best Buy specifically so the Geek Squad could install it. Two home visits were required to get the system working properly. Our main complaint isn't about the techs, however, but about the difficulty contacting the Geek Squad and making the appointments. Phone wait times were extremely long. I'm not talking about 5 or 10 minutes, but 30-40 minutes on hold! Why?? Hire more people!!

    No, I would not recommend this to a friend