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On-Site Video Device Setup-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 88 reviews

92%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-3 of 3 Reviews
  • Rating: 3 out of 5 stars

    Not quite as technically on point as I expected

    Posted
    Eagle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not quite as technically on point as I expected. I had to techs come out and install a handful of devices to my new Samsung TV, as well as assemble a new TV stand which ultimately housed the new TV and all of my technology. The biggest issues I had were that the Apple TV and PC both did not work, they didn’t show up on my TV. After a few minutes of trying to get the PC to show up on the TV, it finally did, but was stuck in BIOS mode. I never got it out of this mode, eventually it stopped entering BIOS mode upon start up and got worse,… it got to the point where all I would get on my display was a black screen, the Computer was unresponsive in every way and only put out a black screen through HDMI to my TV. Finally, the last problem was one of my external hard drive‘s was cracked and no longer worked when plugged in.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      I appreciate that you took the initiative to share your experience with us. I know I’m always frustrated when my tech doesn’t work the way I expect it to and it sounds like you still have a few issues to work out with your device setup. To speak about possible options going forward, I would suggest calling Geek Squad at (800) GEEKSQUAD or (800) 433-5778.

  • Rating: 3 out of 5 stars

    replacement setup

    Posted
    Kathi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    3rd visit in 24 hours, still not working to my satisfaction. They were very kind and helpful, but new equipment not seamlessly working 100%

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Had Geek squad out three times to fix the problem.

    Posted
    Frank
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After purchasing a Samsung 65" UHD TV in December, I had recurring problem with the picture coming on but no sound. At first I was told by Geek squad that I needed a new HDMI cable. I replaced the cable, but that did not fix the problem. Then I was told it was probably the AT&T set top box. Had AT&T replace the box, but problem still not fixed. Then I was told it was probably my old sound system. So I replaced it with a Samsung sound bar. Problem still not fixed. I asked the tech if it could be the One Connect box that the TV used. Was told probably not but he did agree to order a new one. Had another Tech out the following week to reconnect the black box. So far, that seems to have fixed the problem.

    I would recommend this to a friend

    • Brand response

      GeekSquadSupport

      Hi, Frank. Thank you for taking the time to provide feedback around your recent Geek Squad visit(s). I'm sorry to hear that this wasn't resolved the first time! Unfortunately, troubleshooting an issue that involves multiple components can sometimes require a bit of trial and error, but it's great to hear that it appears to have been resolved for you. I hope you're enjoying that new setup!