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Customer Ratings & Reviews

Customer reviews

Rating 3 out of 5 stars with 133 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 2.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

52%would recommend to a friend

Customers are saying

Customers appreciate the Smart Control PRO 6's ease of use and backlit buttons, finding it convenient and easy to program for multiple devices. However, some users experienced difficulties with connectivity and setup, reporting challenges in connecting to certain devices and navigating the setup app. A few also noted compatibility issues with specific TV models and concerns about battery life. Other users mentioned some control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 133 reviews
  • Rated 2 out of 5 stars

    Not bad but consider other options

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that its a universal remote but It doesn't work completely. I have to physically get up and take my tv cord out of the socket every day to have the TV turned off instead of the power button working.

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear Rashawn, thanks for your review on our URC7966. We are sorry to hear that you cannot control the power function of your TV yet. We would love to help you find a better solution for this. Please, fell free to contact us directly via https://www.oneforall.com/en-us/webform or via Facebook Messenger. Best regards, Your One For All Team

  • Rated 4 out of 5 stars

    Great Purchae

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to sync all my devices. Eliminating the need to have three different remotes. It has a great feature that allows me so control everything on the TV except volume which impacts the soundbar. Good solid purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it’s suppose to do

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it does the job. If you have LED lights near the area you’ll be using the remote, it does change the lights sometimes. I’ve had it not work on me a few times but i got into the app and reconnect it and it works fine after that.

    I would recommend this to a friend
  • Pros mentioned:
    Backlight, Ease of use

    Rated 5 out of 5 stars

    Perfect for the dark

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced the remote that came with the TV with this new universal remote. It is easier to use plus it is backlit making watching in the dark a breeze.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Only option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it was Bluetooth! Very hard to code to TV. App would not install on Apple device.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Heed the negative reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have believed the low ratings! I overcame difficulties with the App communications by using a different phone but my STB would not load, even though it was in their database. Of course no way to code enter on this remote. Tech support was unable to help as they insisted the STB was in their database and it should load. They recommended I return it anb buy a 7880, no backlight, no voice control

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear BestBuy customer, thanks for your feedback regarding our URC 7966. We are sorry that you had such a negative experience with the setup of the remote. If you have any open questions or further concerns, please do not hesitate to contact us again. You can reach out to us any time via this link https://www.oneforall.com/en-us/webform or via Facebook messenger. Best regards, Your One For All Team

  • Rated 1 out of 5 stars

    Keep Looking for Something Else!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waaaaay too difficult to set up and tailor to your equipment that you wish to control with this. You must load an app on your smartphone to get it going and, like most "things" from the Far East, the instructions are cryptic and non-understandable at best. I would advise the potential buyer to keep looking for alternatives. I am underwhelmed (and therefore, disappointed with my purchase) to a great degree!

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear BestBuy customer, Thank you for sharing this review on our URC 7966. We are really sorry to hear that you had such a negative experience with the setup of the remote. We would be more than happy to help you set it up in the best possible way. You can always reach out to our support through this link https://www.oneforall.com/en-us/webform or via Facebook messenger. Best regards, Your One For All Team

  • Pros mentioned:
    Backlight

    Rated 5 out of 5 stars

    Great programmable remote with backlight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great programmable remote that includes a backlighting feature. There's a little bit of a learning curve converting from the original remote to this one but it's worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. The app makes setup easy, it would get five stars if you were able to create your own custom macros and not have to accept the limitations of the preset options.

    I would recommend this to a friend
  • Cons mentioned:
    Control

    Rated 1 out of 5 stars

    A universal remote shouldn't be this difficult

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where do we even start? To program this you must have the nevo app. It is so incredibly dumbed down that it's ridiculous. The app freezes and the remote also freezes during programming. After 2 force closes and clearing cash and data on the app, I finally got to connect to my Vizio TV. Then, I tried to set up my Nvidia shield. It would not connect and froze up again. Pulled the battery on the remote and restarted the app and it appeared to connect to my shield but performance was sluggish and the microphone button would trigger voice search but wouldn't actually pick up my voice for some unknown reason. Tried to pair as a generic Android TV device and it pairs to my shield but none of the buttons work. When using it in Nvidia shield mode, I cannot for the life of me figure out how to have my TV volume punch through so if I want to change the volume I need to physically press the TV button first. No other universal remote on the market works this way. I will be returning this. Just a total waste of my time

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear Chuck,
      thank you for your feedback. We are sorry to hear that you had a negative experience setting up the Smart Control Pro. It is true that the Smart Control Pro is set up using the AI-powered "MyNevo" app, which is designed to be user-friendly and guide you through the installation process. We would like to set up the remote with you from the very beginning. This way, we can understand the difficulties you are facing and address them accordingly. We appreciate your honesty and look forward to hearing from, so that we can provide our assistance. Please contact us at 855-716-2573 (TOLL FREE) or email us at [email protected] We are open Monday through Friday, 9am-4pm ET. We hope to hear from you soon. Sincerely, Your One For All Team.

  • Pros mentioned:
    Backlight

    Rated 3 out of 5 stars

    BRAVIAneedsABackliteRemote

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicer than BRAVIA remote; I is backlite. However lags a little bit compared to factory Sony(junk)

    I would recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear BestBuy customer, thanks for sharing your experience on our URC 7966. We are glad to hear you like the backlighting on our remote, but we are sorry to hear that the remote is not reacting correctly. We would be happy to help you control it in the best possible way. If you like you can either call us at 855-716-2573 (TOLL FREE) or email us at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team.

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    universal remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s OK but not what I needed. it didn’t connect to all my devices like I thought it would

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear Marc, thank you for this review on our URC 7966. We are sorry to hear that you are not able to control your devices as expected. We would love to hear more about your experience, help you with the setup and answer all questions. Please, feel free to either call us at 855-716-2573 (TOLL FREE) or email us anytime at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team.

  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Universal Remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not meet my requirements to operate a cable box and a fire stick

    I would recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear Gordy, thank you for this review on our URC 7966. We are sorry to hear that you were not able to control your cable box and fire stick. That should be possible and we would like to offer our help to set everything up in the best possible way. Please, feel free to either call us at 855-716-2573 (TOLL FREE) or email us anytime at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team

  • Cons mentioned:
    Setup

    Rated 2 out of 5 stars

    Tuff Setting Up

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noy a fan, hard to setup, instructions hard to follow.

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear BestBuy customer, Thanks for this review on our URC 7966. We are very sorry to hear that you had such a hard time with the setup. We would love to assist and answer all of your questions so you can set it up to the best possible extent. Please, contact our support via this link https://www.oneforall.com/en-us/webform or via Facebook messenger. Best regards, Your One For All Team

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Just horrible

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had the remote for an entire year and it does not work. The remote takes 4 batteries, I changed the batteries and it still was not working. I went to change the batteries again and the remote was working with only two batteries in it… definitely malfunctioning. I will never purchase this again.

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear BestBuy customer,
      We're sorry to hear that your controller isn't working. If it has stopped functioning, please contact us so we can assist you in the best possible way. You can reach us at the following link: https://www.oneforall.com/en-us/webform or via Facebook messenger.
      Kind regards,
      Your One For All Team

  • Rated 1 out of 5 stars

    None working controller.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t know I would need to use my iPhone for critical setup. Long story short the software would NOT work with my brand new Samsung TV. Now I’m out over 50.00 bucks. Advertising was all hype.

    No, I would not recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear Richard, thanks for your review on our URC 7966. We are very sorry to hear that you cannot control your Samsung TV yet. We would be more than happy to help you set it up in the best possible way. Please, feel free to contact us via https://www.oneforall.com/en-us/webform or via Facebook Messenger. Best regards, Your One For All Team

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works Well For Home Theater

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was expensive for a remote, but easy to program for multiple devices.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Remote did not work on my LG TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I followed the instructions about 5 times and the remote was still not working with my LG TV. Wish it did work since the remote felt really nice. I have ended up returning the device.

    I would recommend this to a friend
    • Brand response from One For All
      Posted .

      Dear Jonathan, Thank you for your review on our URC 7966. We are very sorry to hear that you could not control your LG TV. We would love to offer our support to help you find the best remote for your LG TV model. You can always contact us via https://www.oneforall.com/en-us/webform or via Facebook messenger. Best regards, Your One For All Team

  • Cons mentioned:
    Setup

    Rated 5 out of 5 stars

    Remote Control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few days to figure out how to program but it works exceptionally well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical given the other reviews but had to give it a go to see for myself. So far so good. It controls my 8 year old Samsung tv, pioneer receiver and Roku nicely. Set up was easy though there was one spot in the instructions that was misleading/confusing (no affect on set up, maybe got lucky). The remote range is bit lacking from what I am accustomed. Not terrible just not what I was used to with my Logitech. The remote is organized nicely with a quality feel. Overall pleased.

    I would recommend this to a friend
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