Customers value the Smart Control PRO 6 for its ease of use, with many praising the simple app setup, as well as the helpful backlight and overall performance. However, some customers have expressed concerns regarding connectivity issues and compatibility with certain devices. Additionally, a few users have noted issues with button responsiveness and battery life.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 150 reviews
Pros mentioned:
Backlight
Rated 3 out of 5 stars
BRAVIAneedsABackliteRemote
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nicer than BRAVIA remote; I is backlite. However lags a little bit compared to factory Sony(junk)
I would recommend this to a friend
Brand response from One For All
Posted .
Dear BestBuy customer, thanks for sharing your experience on our URC 7966. We are glad to hear you like the backlighting on our remote, but we are sorry to hear that the remote is not reacting correctly. We would be happy to help you control it in the best possible way. If you like you can either call us at 855-716-2573 (TOLL FREE) or email us at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team.
Rated 4 out of 5 stars
works great small mic issue
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
originally purchased to use built in microphone to use voice search but it does not work with my app or tv but remote works properly very good quality very easy to connect
I would recommend this to a friend
Cons mentioned:
Connectivity
Rated 3 out of 5 stars
universal remote
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
it’s OK but not what I needed. it didn’t connect to all my devices like I thought it would
No, I would not recommend this to a friend
Brand response from One For All
Posted .
Dear Marc, thank you for this review on our URC 7966. We are sorry to hear that you are not able to control your devices as expected. We would love to hear more about your experience, help you with the setup and answer all questions. Please, feel free to either call us at 855-716-2573 (TOLL FREE) or email us anytime at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team.
Cons mentioned:
Compatibility
Rated 3 out of 5 stars
Universal Remote
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Did not meet my requirements to operate a cable box and a fire stick
I would recommend this to a friend
Brand response from One For All
Posted .
Dear Gordy, thank you for this review on our URC 7966. We are sorry to hear that you were not able to control your cable box and fire stick. That should be possible and we would like to offer our help to set everything up in the best possible way. Please, feel free to either call us at 855-716-2573 (TOLL FREE) or email us anytime at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Bad setup
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Requires setup with an AI chatbot. Also randomly unpairs itself.
No, I would not recommend this to a friend
Brand response from One For All
Posted .
Dear Chris, thank you for your review on our URC 7966. We are sorry to hear that you are having connections issues. We would be happy to find a solution and answer all questions. Please, feel free to contact our support via https://www.oneforall.com/en-us/webform or via Facebook Messenger. Best regards, Your One For All Team
Rated 1 out of 5 stars
Very poor option
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Some of the buttons don't light up, and some of the icons on the remote are upside down. Does not control my tv, and the app crashes all the time.
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Tuff Setting Up
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Noy a fan, hard to setup, instructions hard to follow.
No, I would not recommend this to a friend
Brand response from One For All
Posted .
Dear BestBuy customer, Thanks for this review on our URC 7966. We are very sorry to hear that you had such a hard time with the setup. We would love to assist and answer all of your questions so you can set it up to the best possible extent. Please, contact our support via this link https://www.oneforall.com/en-us/webform or via Facebook messenger. Best regards, Your One For All Team
Cons mentioned:
Battery life
Rated 1 out of 5 stars
Just horrible
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have not had the remote for an entire year and it does not work. The remote takes 4 batteries, I changed the batteries and it still was not working. I went to change the batteries again and the remote was working with only two batteries in it… definitely malfunctioning. I will never purchase this again.
No, I would not recommend this to a friend
Brand response from One For All
Posted .
Dear BestBuy customer, We're sorry to hear that your controller isn't working. If it has stopped functioning, please contact us so we can assist you in the best possible way. You can reach us at the following link: https://www.oneforall.com/en-us/webform or via Facebook messenger. Kind regards, Your One For All Team
Rated 4 out of 5 stars
Pretty good remote
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was skeptical given the other reviews but had to give it a go to see for myself. So far so good. It controls my 8 year old Samsung tv, pioneer receiver and Roku nicely. Set up was easy though there was one spot in the instructions that was misleading/confusing (no affect on set up, maybe got lucky). The remote range is bit lacking from what I am accustomed. Not terrible just not what I was used to with my Logitech. The remote is organized nicely with a quality feel. Overall pleased.
I would recommend this to a friend
Rated 4 out of 5 stars
Options
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works fine. The app makes setup easy, it would get five stars if you were able to create your own custom macros and not have to accept the limitations of the preset options.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Works Well For Home Theater
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was expensive for a remote, but easy to program for multiple devices.
I would recommend this to a friend
Rated 1 out of 5 stars
Difficult to set up, remote frequently freezes
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought a new 65 inch Samsung OLED TV in December and I really dislike the solar powered remote Samsung packaged with the TV.
I was primarily looking for a remote that has the ability to "learn" commands from another remote and has a backlight. The One For All Smart Control PRO 6 appeared to meet my criteria. However, I should have read more of the negative reviews because my experience was similar.
After installing the app and linking to the remote, I received a message that a firmware update was needed so I allowed the app to proceed with updating the remote. Unfortunately, that got me stuck in a loop of failed updates that only ended when I removed the app from my phone, reinstalled it and relinked the remote. The same thing happened again when I attempted to update the firmware after reinstalling the app. Finally, after I deleted the app for the 2nd time and reinstalled it for the 2nd time, the firmware update completed.
When I attempted to setup my TV the first code that the app tried appeared to work because I was able to mute the TV and change the input. However, it was a completely different experience when I attempted to use the remote to do anything else. The up/down/left/right keys used to navigate the menus were acknowledged by the TV only 1 time out of every 4 or 5 presses and the remote would completely freeze up every few minutes and need time to reset before it could be used again.
I deleted my TV from the app thinking maybe the performance would improve with a different code. Unfortunately, that was not the case. I tried setting up the TV with each code the app offered, but my issues with the TV only responding to 1 out of every 4 or 5 commands sent from the remote and the remote freezing up frequently never improved.
I also was unable to find anything in the documentation or the app that would guide me through using the "learn" function to teach the One For All Remote commands.
Overall, I honestly do not think this remote deserves even 1 star. My experience attempting to use it was extremely frustrating and I now have to waste even more time to return it.
I used to complain about my Harmony remotes, but it's obvious to me now that I simply didn't know how good I had it.
No, I would not recommend this to a friend
Brand response from One For All
Posted .
Dear BestBuy customer, thanks for sharing this extensive review on our URC 7966. We regret to hear that the experience was so disappointing and we would appreciate to receive more feedback to improve our products. We would like to invite you to either call us at 855-716-2573 (TOLL FREE) or email us at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team.
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Remote did not work on my LG TV
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I followed the instructions about 5 times and the remote was still not working with my LG TV. Wish it did work since the remote felt really nice. I have ended up returning the device.
I would recommend this to a friend
Brand response from One For All
Posted .
Dear Jonathan, Thank you for your review on our URC 7966. We are very sorry to hear that you could not control your LG TV. We would love to offer our support to help you find the best remote for your LG TV model. You can always contact us via https://www.oneforall.com/en-us/webform or via Facebook messenger. Best regards, Your One For All Team
Rated 3 out of 5 stars
Voice control doesn’t work
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not intuitive to set up but ultimately effective replacement for newer Samsung TVs. Haven’t been able to get voice controls to work which may be a game breaker for some.
No, I would not recommend this to a friend
Brand response from One For All
Posted .
Dear BestBuy customer, thanks for sharing your review on our URC 7966. We are sorry if the setup was more complicated than anticipated. The voice control only works for Google TV devices. In case you have any further questions or if you are missing any other functions, feel free to either call us at 855-716-2573 (TOLL FREE) or email us anytime at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team
Rated 5 out of 5 stars
Remote Control
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It took a few days to figure out how to program but it works exceptionally well.
I would recommend this to a friend
Pros mentioned:
Backlight
Rated 5 out of 5 stars
Great Remote.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this a sa universal remote for all of my remotes. I used the program function and it works greta. I bought this one also because of the back light function. not that bright but since I watch TV in a dark room it's just enough. Great item.
I would recommend this to a friend
Rated 5 out of 5 stars
Great replacement
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great replacement for an old worn out remote. Was easy to program and use.
I would recommend this to a friend
Rated 5 out of 5 stars
TV Control
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great Controller! Since I’m Impartially blind, I love how it randomly glows from the sensor in the back especially at night.
I would recommend this to a friend
Rated 3 out of 5 stars
Remote
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had to program through my phone. I have a Hisense smart tv and it didn’t stay connected very long and difficult to reprogram. Ended up going back to my other remote.
No, I would not recommend this to a friend
Brand response from One For All
Posted .
Dear Mariella, thank you for your review of our URC 7966. We are very sorry to hear that the remote was not controlling your Hisense TV correctly and that you had difficulties programming the remote. It would be our pleasure to help you with the setup so you can control your devices to the best possible extent if you should consider giving it a second chance. You can always contact our support. You can either call us at 855-716-2573 (TOLL FREE) or email us at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team.
Rated 1 out of 5 stars
None working controller.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Didn’t know I would need to use my iPhone for critical setup. Long story short the software would NOT work with my brand new Samsung TV. Now I’m out over 50.00 bucks. Advertising was all hype.
No, I would not recommend this to a friend
Brand response from One For All
Posted .
Dear Richard, thanks for your review on our URC 7966. We are very sorry to hear that you cannot control your Samsung TV yet. We would be more than happy to help you set it up in the best possible way. Please, feel free to contact us via https://www.oneforall.com/en-us/webform or via Facebook Messenger. Best regards, Your One For All Team