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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 75 reviews

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91%
would recommend
to a friend
Page 1 Showing 1-20 of 75 reviews
  • Rated 3 out of 5 stars

    audio dude

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    Posted .

    agents set up pc and gave some help but were wanting to get finished asap. better than doing it myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Agent Matt helped me out!

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    Posted .

    Agent Matt got my emails on all devices synced up. Henn be is always helpful & knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greek Squad is big help!

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    Posted .

    Greek Squad installed our 2 computers and gave one hour basic training! Very satisfied with their work and knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So worth it to have Geek Squad!

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    Posted .

    Kyle was great! Super helpful and patient getting me set up and familiar with my new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Explained new iPAD PRO IOS-13 features clearly.

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    Posted .

    Explained how to specifically transfer files from the IPAD PRO to a flash drive and back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sean,from the Milford Store MA.was very helpful

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    Posted .

    Sean answered all my questions,and i am happy with his service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Young lady was very competent, well-versed.

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    Posted .

    She was very patient and cal, and that is what I needed. She was able to fix my problems and teach me how to fix them myself should the issues present themselves again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    not here yet

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    Posted .

    Hopefully I have not been forgotten, Hope to see you after corona.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not complete but will after our isolation.

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    Posted .
    Owned for 1 month when reviewed.

    Will plan for him to return after isolation due to the Covid 19. Need to have ATnT check my WiFi first.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Transferring Hard Drive Windows 7 to Windows 10

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    Posted .

    I took the towers for each computer into Best Buy/GeekSquad for the purpose to transfer hard drive information (especially the Stored Messages) . I cannot find those files now on the Windows 10. Had my granddaughter help me yesterday and she finally found them in the wrong place and because of this she could not open them. I cannot bring the machines back, at this time, because of the Coronavirus protocol and cannot ask a Geek Squad person come to the house. I just hope my Windows 7 doesn't shut down on me. Gayle Tadday

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not very useful

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    Posted .
    Owned for 2 months when reviewed.

    The "training" would be more effective about a month after purchase. At the time of purchase, you don't really know yet what you don't know and need help with.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great

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    Posted .
    Owned for 1 month when reviewed.

    No problems, good advicew,clean, polite and explained everything well

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Geek Squad set up laptop quickly

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    Posted .
    Owned for 3 weeks when reviewed.

    The Geek Squad agent set the laptop up and showed me how to link it to the other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent did a great job.

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    Posted .
    Owned for 1 month when reviewed.

    The agent helped me out on some things I was concerned about and I was pleased. I use Geek Squad for everything relating to my computer and printer and it always works out. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Helped Me with PC and Mac

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    Posted .
    Owned for 1 month when reviewed.

    I was helped by a very knowledgeable Geek Squad associate. I had some technical problems with 4k video editing software that were solved to my satisfaction. I recently received a Mac laptop and he helped me with various nagging glitches I couldn't clear up on my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    Owned for 1 month when reviewed.

    Handled all questions great knowledge, timely manner, help in all aspects

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went well !

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    Posted .
    Owned for 3 weeks when reviewed.

    The basic training went well I had everything set up when the tech came. He was well versed on everything I could not stump him on anything, a true professional. Took only 40 minutes when I ran out of questions but darned if I remember everything he showed me as if I need more basic reviewing here.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I have been recently VERY FRUSTRATED!!~

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    Posted .
    Owned for 1 month when reviewed.

    I have always been impressed with the kindness and friendliness of the staff that I have interacted with. However I have been very frustrated with the system you have. I had a computer and printer which were not working together. I called Geek squad to remedy this situation, Well it didn’t work out. No Blame for you there. I understood that it wasn’t your fault. It was suggested that I buy a new printer which I did. I set up an appointment for 12/26/2019. Between 1:00pm and 8:00pm. I waited in my apartment for even longer, in case your technician had to come a little earlier because of a glitch in the schedule It was a no show for the second time. I have spent hours and hours or more on the phone trying to discuss this issue only to either give up after an hour waiting or to accidentally be cut off or dropped while waiting. I am very Frustrated!!!! Please call me ASAP I will not be available today from between 3:00 to 4:00. Due to a concert I signed up for.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 3 out of 5 stars

    Found my"missing" program purchase from Microsoft

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    Posted .
    Owned for 1 month when reviewed.

    Gustavo connected with Google and Microsoft to identify the different email addresses I was using or had used in the recent past. I ordered Outlook for Home, paid for and downloaded the program from Microsoft, but couldn't find the program to install. Turns out that I had mistakenly used an old Hotmail account (one character different from Gmail). Luckily, Gustavo found the download and saved me from losing the $100+ I paid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Set Up

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    Posted .
    Owned for 1 month when reviewed.

    The Geek guy came to set up my computer. I already had it plugged in & running. He connected it to my printer. Took less than 5 minutes. Paid for an hour.

    I would recommend this to a friend