Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

No content

Customer reviews

Rating 4.6 out of 5 stars with 246 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers consistently note the exceptional battery life and impressive camera quality of the 12R 256GB (Unlocked). Positive feedback also highlights its performance and ample storage, while some users mention issues with the screen and the lack of wireless charging. The phone's price-to-performance ratio also receives praise. Many appreciate the smooth user experience and the generous RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-246 of 246 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Bossy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good midrange phone. Good battery life . I would recommend it to a friend

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    No wireless charging

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specs here on Best Buy show wireless charging. This phone does not have that capability.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Not that happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with this model. For some reason will not install updates. No help from customer service. My 9pro 5g works way better, so glad i didn't trade it in for the 12R. 12R looks good though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love One Plus phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to purchase the phone at a great price. I picked up my order within 2 hours of purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OnePlus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this is amazing. Nothing beats android phones

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    THE REAL SCOOP ON THE 12R

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this phone. Go to reddit or OnePlus forums and see for yourself. All Google apps lag. Especially chrome and YouTube. OnePlus software limits how much processing power is given to specific apps. 4 years ago they were "in trouble" for doing this. Apparently they're back at it again and worse than ever. People write great reviews here, use the phone and find out the problem and aren't allowed to leave a new review or edit a previous review. There is no solution to the problem. Suggestions are to not use Google apps. What a joke. Chrome beta works better, but it's buggy. YouTube lag is not solvable. Who buys an Android phone to not use Google apps??? It's downright criminal. Customers buying directly from OnePlus have even reported not being allowed to return devices because it's "not an issue." I wanted this phone because reviews online were great, specs were great, price was right. Again, if you're gonna throttle Google apps on an Android phone, it's basically useless.

    No, I would not recommend this to a friend