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Customer Ratings & Reviews

Your price for this item is $360.99
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The comparable value price is $799.99

Customer reviews

Rating 4.4 out of 5 stars with 381 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, battery life, and performance of the OnePlus 9 Pro 5G 256GB. Many also appreciate its price and the ample RAM and storage. However, some users reported issues with the screen, overheating, and software bugs. The lack of a headphone jack was also noted as a drawback by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 381 reviews
  • Cons mentioned:
    Screen size

    Rated 3 out of 5 stars

    Needs an instructional booklet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a gorgeous phone, and feels good in the hand, too. Just one problem. I still haven't figured out how to navigate from one function to the other. With a crowded screen, it's still impossible to figure out vmail, texts, and all the rest. It's arrogant of One Plus to assume no instructional booklet is needed. That's too bad because, as I said, it's a beautiful phone (especially in "dark mode).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Bar none, best performance for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one we've purchased (mine first, wife's today). It has been the best phone I've had to date. Extremely fast, zero issues, and constantly complimented on call and video quality on calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PHONE ITSELF IS FLAWLESS AND WORK BEAUTIFUL IT IS AN OPEN BOX MODEL I DID GIVE IT FIVE STARS I LOVE THIS PHONE BUT WHAT I'M A LITTLE DISAPPOINTED IS IT DID NOT EVEN COME WITH THE CHARGER I UNDERSTAND IT'S OPEN BOX BUT I BOUGHT OPEN BOX ITEMS BEFORE THROUGH BEST BUY AND IT CAME WITH EVERYTHING THE WAY YOU WOULD BUY BRAND NEW SO I DON'T KNOW WHY THEY DID NOT PUT THE CHARGER IN I'M A LITTLE DISAPPOINTED IN THAT BECAUSE LATELY OR THE LAST FEW YEARS I'VE BEEN BUYING FROM BEST BUY AND I STILL DON'T UNDERSTAND BUT OTHER THAN THAT THE PHONE IS BEAUTIFUL

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 1 out of 5 stars

    Ok at best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    7 pro was there best phone period. Had the 8, 8T. Got this on sale . Love the color, but charging port is very sharp. Finger print reader is so low..the camers shutter speed is bad.pictures are great but not what i expected... the os this bew oxygen is horrible. Its just nothing like my 7 pro experience

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Oneplus 9 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great except for the battery draining, not even enough for a day, I am not a heavy user even.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    1+9

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the 7t pro and it feels like a polished version of it. It's extremely clean and feels nice to use. If i had to rate it out of 10, id give it a 1+9. Thats a stolen joke but it works

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Perfect Phone for my needs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't have anything negative to say about the phone. It works great out of the box. The camera is really good for a camera phone. Looks great and feels great to hold.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, I was looking for a phone with nice camara and video, this is definitely a good choice, the navigation through the phone is also good, I recommend this phone

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the speed and screen. I've had this phone for a few months now. No issues at all. Battery life could be a little better, but fast charging takes care of that.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Average phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charges pretty fast Works very well on TM network No Led indicator

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Android phone, really beautiful screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding Android Phone. Absolutely beautiful screen and OnePlus has finally stepped up it camera to the level of other flagship phones.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great device!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone. Came from an S20 Ultra, this is my first OnePlus and I don't think I'll ever be going back. Thrilled with every aspect of this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good looking phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera and well built. Im liking my new device so far.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    One Plus Rocks Fo Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gaming on this phone is smooth and responsive. The 120HZ screen is crystal clear, and the Oxygen overlay really makes Andriod 11 shine.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Worth for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is solid and lightweight. Very good for the price

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 3 out of 5 stars

    Too much buzz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a disappointment, so much buzz for this camera and even after all the updates still not working properly… front camera can’t even record in 4K, overheating issues, battery draining a lot …

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Another triumph for OnePlus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He's very happy with the new phone.its fast,and charges quick.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    OnePlus Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great by far the best phone I've ever personally used better then any Samsung or iphone I will be using OnePlus from this day forward

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice design and super fast.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone, and the battery life is really nice. Also, You get all the updates faster than Samsung.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I really wanted to like this phone...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this phone, I just really had some serious issues. Thank heaven for Best Buy and a decent return policy. Here are some off my issues. Porting over my information from my previous phone (Samsung Galaxy S10+) was just not good. I do get that is an issue between different phone types of but it shouldn't be so hard to get everything over (I tried multiple methods, some better than others, but all really, really sub par). That I could manage, even though I wasn't happy about entering on everything manually. The bigger issue here is the battery life. I could have it fully charged, and with normal use it would be almost drained in under 2 hours. Not even close to acceptable on a brand new phone that retails over 1000$. After a few very frustrating days I had to return the phone. I'm hoping I just had a faulty phone, and others can enjoy this device. Guess I'm stuck looking into the Samsung newer Samsung models.

    No, I would not recommend this to a friend