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Customer Ratings & Reviews

Your price for this item is $360.99
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The comparable value price is $799.99

Customer reviews

Rating 4.4 out of 5 stars with 381 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, battery life, and performance of the OnePlus 9 Pro 5G 256GB. Many also appreciate its price and the ample RAM and storage. However, some users reported issues with the screen, overheating, and software bugs. The lack of a headphone jack was also noted as a drawback by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 381 reviews
  • Rated 5 out of 5 stars

    My review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a awesome phone I love it. Take good pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great phone for my husband so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best affordable phone.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Quality is great. I would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice phone. Everything I expected and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Android Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Android phone i ever used so far I 100% recommend this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone but couldnt use it with sprint/tmobile

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product no pensé que era tan premiun,, gracias

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Best Buy mislabeled product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an open-box unit which Best Buy officially rated as "excellent" which among other things means that no accessories are missing. It was delivered, but without the case and charging cable. It's only $20-$30 in parts, but the phone should not have been sold as "excellent" condition. The installed glass protection also has deep creases, like indentations made in carpeting.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen size

    Rated 1 out of 5 stars

    Not good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was supposed to be excellent open box but it didn’t have the original box, the instructions, the screen protector that originally comes on the phone, and the charger that was given was 20 watts when it comes with a 65 watt charger. It was definitely not up to par with open box standard.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    NOT WATER RESISTANT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone until it gets wet. Touted as water resistant and IP68, well i dropped it in the sink for 3 seconds and it completely died within an hour. Warranty doesnt cover it, unless you purchase separate protection for water damge.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    2sim

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is good it's just doesn't accept dual SIM because it's the North American model.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok phone! Will not purchase it in the future as it is not my favorite phone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Feedback

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Atleast provide the dual sim and esim with mobile cover accessories.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He doesn't really do anything that any other phone doesn't do just nothing special

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not My Cup of Tea!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone felt kinda flimsy and the brightness was pretty weak.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just No.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the first one plus I had & loved was the 7T and even that was better than this "new version" which is why i decided to buy it. Disappointed ~Picture/Camera/Video quality is horrible as well!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought an Unlocked Phone but T-Mobile says Locked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sure the phone is great but I will never know because I can't activate it. I bought the phone unlocked from Best Buy and T-Mobile says it is locked so it can't be activated. Best Buy customer service will not help me get it activated.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not unlocked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is unlocked for carriers... but locked by Bestbuy. It's unfortunate that although it's advertised as unlocked... It's really not. I shouldn't have to PAY for this phone to be unlocked #fail

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Leaves much to be desired

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as many features as I was hoping for. Initially wouldn't let me download apps on cell service causing me to be late to work. Very basic for 1,200.00

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered open box excellent peice but bestbuy sent duplicate charger.

    No, I would not recommend this to a friend