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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 381 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, battery life, and performance of the OnePlus 9 Pro 5G 256GB. Many also appreciate its price and the ample RAM and storage. However, some users reported issues with the screen, overheating, and software bugs. The lack of a headphone jack was also noted as a drawback by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 381 reviews
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so happy with this phone . It’s so easy to using and working nice .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Flagship phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome camera with lot of advanced options.one of the best phone camera available in this range.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Good phone with worthy waterproof rating

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good display and battery life. Charges incredibly quickly with the included charger. The waterproof rating on mine has proven to be quite good. It was completely sumberged in churning water for over three minutes and emerged victorious.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome camera!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and camera quality is comparable to higher end phones.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. It is very budget friendly phone. Oneplus has been my favorite.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    You won't regret to buy it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is absolutely amazing for me and I feel so good to switch out from the iOS ecosystem. The cameras are fantastic. They did a great job in depth control and portrait shots. The system is fast. The only complain is the system settings could be rearranged to be more logically. The current layout is a little bit confusing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's a pretty decent phone If you got it on sale

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Can't go wrong!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, caught it on sale. Was in thr market for a RedMagic Pro 6s but after learning of its abysmal connectivity to US carriers, i opted for this powerful phone with the same Snapdragon 888 chipset. Super fast, gorgeous photos, and, superb sound to be found here. Caught it at 799, wait for a sale!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Just as good as the overpriced leaders

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than Samsung, iPhone, and the rest, at a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had phone since 2021 and it still works perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Phone great; customer service also!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only scratching the surface of the phones capabilities, but I am very impressed with the clean desk and the fast performance whether calling, messaging or using my e-mail. From a smaller iphone, the marvelous big screen and the battery life and charging speed are significant upgrades.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone all feature  easy to use . And working is good

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Flagship but missing....!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone with a good display. Feels good in the hand and the camera is good. I expect more from the camera with all its branding, but it is ok, not special. Phone is very responsive and good quality. I do like the sound/ vibrate/ mute switch on the side for quick access. It is wireless charging as expected. Big negative is that the support for many 5g bands is not included but work on TMobile but no other carriers so far. This is a big disappointment.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    OnePlus 9 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the battery life and fast charge! This phone is just as fast and smooth running as Samsung just without the huge price tag!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 3 out of 5 stars

    Random restarts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be 5 stars if except the phone randomly restarts. I googled it and it's a known issue. I've had several OnePlus phones, all of which I have loved, But I'm will not be happy with this one unless it can be fixed. Otherwise it's very fast and responsive. The camera is great. I'm not finding the battery long lasting, but it does charge very quickly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Greenline on screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the first year, it was good, but after that, there were battery issues and green lines on the screen became a problem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    GREAT phone/camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OnePlus makes a solid phone and this 9 pro line is no exception. Great speed even though it's not the latest hardware it is blazing fast processing and charging. Screen is beautiful and responsive

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Great alternative to premium

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, I just wish the skin had a way to organize apps into folders, it is one of the most basic things ever needed. The battery life, display and camera are great.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Software

    Rated 2 out of 5 stars

    My first and LAST OnePlus phone.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this phone at first, I really did. It was fast, a clear upgrade from my Sony Xperia 1 (OG), and the warp charge made me feel like all other devices were missing an essential feature. HOWEVER, OnePlus, despite all the positive reviews, praise, etc. from the community has taken a massive nose-dive in the last couple of years, or so I've heard. My OnePlus 9 Pro is a bug-ridden joke of a phone now that OP has pushed Android 12. It freezes and crashes at random and I physically CAN NOT reboot the device until it stops "thinking" or whatever it's doing. The touch display is buggy and certain zones seems disproportionate the others (e.g., I can pull down the top options menu from the middle of the screen sometimes. I also miss notifications pretty regularly, my banking apps stay signed in for hours (how???) and boy oh boy are the internal sensors wacky. All my fitness trackers started reporting 1,000 steps in the middle of the night. Battery life is horrendous but is saved (somewhat) by the warp charge. I understand this may be a software issue, but this has been an unpleasant experience. As someone new to this brand, I'm disappointed in BBY for actively pitching this phone over a Samsung Galaxy. In my experience, this phone is great until it isn't. Spend the extra $100 and purchase a Samsung or Pixel over this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still using this phone. Its great. The software is a little iffy sometimes but I've never used a smartphone at any price point from any manufacturer that didn't irritate me a little or have minor bugs occasionally.

    I would recommend this to a friend
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