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Customer Ratings & Reviews

Highly rated by customers for:
Your price for this item is $360.99
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The comparable value price is $799.99

Customer reviews

Rating 4.4 out of 5 stars with 381 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, battery life, and performance of the OnePlus 9 Pro 5G 256GB. Many also appreciate its price and the ample RAM and storage. However, some users reported issues with the screen, overheating, and software bugs. The lack of a headphone jack was also noted as a drawback by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 381 reviews
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Beautiful phone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, and the phone runs very fast. Love OnePlus. Hope they can continue to innovate.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Performance

    Rated 5 out of 5 stars

    Love One Plus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone that is very fast with a great screen and camera

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Doesn't receive text messages on Verizon networks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fast well built phone. In the first the week I've owned it though it had been a headache. For the first week and a half it over heating up dating and downloading all the apps I need transferring data. Then I found out that my current network Verizon doesn't support this on it's network because it doesn't receive the right frequencies or something? so I have to switch to T-Mobile because it's exclusive to them. I wanted this phone because after extensive reviews I was told it wasthe best. And it is the best it's a good phone, after the first week of downloads. But I didn't want to have to switch networks just to receive text messages

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One plus

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One plus is the best phone if you are switching from iPhone .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Awesome Phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Phone runs smooth Great display QHD. And Great camera.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Perfect phone for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it in 2 days. Love this phone, but the delivery was one day late even I paid for the one-day deliver option. 120hz screen is so much smoother than my iphone 12 pro. And the fast charging is so incredible after using iphone for years. Thinking about selling my 12 pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good phone, sound, picture,interfaz, everything in general is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, perfect 5/7 would recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Google devices since the Nexus phones and was about to get a Pixel 6 Plus to replace my Pixel 4xl, but decided on this instead. I've been curious about OnePlus for a while and decided to pull the trigger. Everything easily transferred from my old phone to this one quickly. The setup was super easy and connecting to Google Fi was quick. I was concerned that the Oxygen OS would be way different from the stock Android that I'm used to. I have a Samsung work phone and can't stand the bloatware. There is none of that on this phone. Oxygen OS is pretty darn close to stock Android, I haven't had any issues finding things and adjusting settings. Overall, I'm very happy with my purchase. I have noticed that the phone does get a little warm and the battery drains faster than I'm used to, but with the rapid charge that's not enough to give it less than 5 stars. I'm happy to have another option for a phone with a stock Android experience.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, exceptional camera! Ok, face it..the Samsung 21 Ultra is arguably the best phone (android) out at the moment and this is not far behind if at all to some of us. I have never had a Samsung and I doubt if I will...this phone is great. It's easy to use, the look and feel are excellent and it's processing speed is great. The service at Best Buy was excellent too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Spectacular device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone takes great photos and has amazing speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will order again and again

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best so far. I have really enjoyed and loved the phone. Best value for money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice bang for your buck.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was good to me. Very easy to navigate without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A lot of phone for low price.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price. Camera isn't what the previous versions were but it was expected.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    One plus

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone very fast and good camera.battery charger super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy to be out of the closed sandbox of Apple. I love app development on Apple but IOS is lame. This phone has it all. It’s not perfect by any means but beats Samsung S21 hands down. Boot loader is not locked like Samsung. Fast smooth. Make sure to get the May upgrade once you set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    The best of 2021

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Android phone of 2021, hands down. Fast, reliable, great camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice price for a flagship-class phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old phone bit the dust and I ran down to Best Buy to get a replacement. Turned out only the current flagship phones with 128GB were available in store(256GB was a week's wait!). I needed a phone that day and the OnePlus 9 Pro w/256GB was in stock. Nice phone, looks and works great, no regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Poor Battery Life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, except battery life. My 4 year old Google Pixel xl lasts longer. Does fully charge in 30 minutes but gotta stay close to power. With constant use, phone lasts about 5 hours.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    Best Cell phone I ever had

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm usually late and cheap when it comes to the latest cell phone technology. But since I'm a gamer the specs on this phone seem to be better than my last one. The biggest fear I had for this phone was overheating but I haven't experienced any abnormal heating on the mobile games that I play even with a case protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent mobile

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent software. Have features more than I imagined

    I would recommend this to a friend