Customer Ratings & Reviews

This is a horrible product. I bought it 5 months ago and it has been back and forth for 4 of those months for warranty service. Could not exchange because of Best Buy 15 day policy which I think is stupid. So out of the 5 months I only had it for 30 days. I would not buy this product. Do your research even on the internet people are complaining about this product.Buy Denon or marantz. Run from this product

Hooked it up and ran the setup just fine. Tried to watch and movie and it shut off. I just displays random errors like speaker shorts. Disconnected EVERYTHING and turned it on. Still shut off. I was able to get it to stay on long enough to do a hard reset and still has problems. Completely useless out of the box like many other buyers have said. As for the little time I had with this I felt the sound was not any better then my non HDMI yamaha I was using. The yamaha from 20 years ago is very good and no issues yet. I will be returning this for the Denon I should have bought in the first place.

I completely regret not going with my usual brand Denon and that I didn't return it at the outset. A normal time watching TV for me: Turn on my receiver and TV (tried different order multiple times), turn on my connected device (PC, PS5, 4K player), play something, no audio, have to get back up from the couch to unplug the receive, then it works. When using it with my PC, I often hear horrible clicking sounds until I turn off and turn on again. This occurs, at times, multiple times per day, as I switch between devices. My previous 3 Denons never did this. I regret buying it because Onkyo is now synonymous work when I want to relax.

I upgraded from the NR696 to get 120hz video for the Xbox One and am very happy with the image and sound.

Excellent product when new. Sorry bestbuy. You quality control is really not how it use to be...

Had issues with setup menu. Also didn’t seem to perform better than the NR5100 for the price increase.

There isn't enough options for settings and adjustments

Upgraded to this Onkyo from a Pioneer and the sound was instantly noticeably improved.

I purchsed this unit from Best Buy and now it requires repair which the nearest store is over 2 hrs away from me and they don’t have an option to send it UPS or any other option so i can get it repaired without driving 5 hrs round trip to drop it off snd then I would have to drive another 5 hours after it’s repaired… if they actually can repair it!! Best Buy should offer a way to send in the unit for repair… I don’t care if I have to pay the shipping cost… I’m done with Best Buy!!!!!

Sounds awesone with the atmos plus Klipsch RP series LCR, sound and height speaks

Great receiver. This one does it all! Perfect for my audio and video needs.

Very happy with the receiver's performance but, as I found in other reviews, the HDMI out board fails. I've had mine a couple of years and will not be replacing it with an Onkyo.

Great audio! Purchased at the right time and received $200. off.

Happy with this one the last 3 high end receivers I bought were very disappointing, so I went with a lesser expensive option. it performs better and more reliably than options costing twice and 3 times as much. only quirk is the software is a little sluggish and cumbersome.

This one operates as advertised and sounds great.!!

Technician Anthony, Determined: defective receiver, ordered exchange s/b contacted to schedule, Monday 3/11/24 I was not contacted, to schedule replacement. And this is my 5th attempt to get my initial December AV & TV purchase to work properly. My blue ray player is reflected on the on screen menu but no audio. I made the initial purchase in December & it's the middle of March and it's still not Right!!! Let's get this Resolved ASAP

Ordered an open box in excellent condition, didn’t even have the remote, owners manual or any accessory’s! I returned it to my local store and was being told they couldn’t do a refund, though I noticed he was getting error messages and I asked for a manager who completed the transaction!

This was an upgrade from a 20 year old Kenwood receiver and what a difference. Set-up was very easy and with the calibration system, our Bose speakers came to life. With the multiple HDMI connections our other components were all integrated. A very solid receiver without breaking the bank.

After just 2 days the displays 5th character stopped working completely, so instead of showing "AirPlay" it just showed "Airp ay" on the front. As if that wasn't bad enough, it also started acting very strange about simply playing music over bluetooth. Randomly stopping either just a few seconds after the song began, or about halfway through the song. Pathetic.

For the price it is a solid receiver that makes movie night just that much more exciting. The 4K feature works allowing streaming movies to look much more crisp than 1080p. So far, the family is enjoying it.