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Customer Ratings & Reviews

Your price for this item is $449.00

Customer reviews

Rating 4.3 out of 5 stars with 351 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers express satisfaction with the TX-SR494 7.2-Channel A/V Receiver's sound quality and ease of use. Many find the setup process straightforward and appreciate the power it delivers for the price, along with its connectivity options. However, a few users have reported issues with overheating and volume inconsistencies.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 351 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Its great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This receiver is really good the 4k is the best . Easy to use and all functions works great for a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Av Receiver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great Bass and sound are a beast I would totally recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box Onkyo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The receiver was exactly as advertised. Showed up quickly and with all accessories. Functions flawlessly!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    ONKEY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love ONKEY for a long time I love the quality of the sound

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    False advertisement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This receiver says on the box that it is Dolby Atmos supported. Once I unboxed this and set it up, it did not have Dolby Atmos. The instructions actually had me go to a website and download an update. It required a certain kind of USB drive and the update File looked very sketchy. I did not have a USB drive nor did I want to go buy one and I sure as heck didn’t want to download that file onto my computer. Unfortunately, because of those issues, I returned the item if you do not need Dolby Atmos, then this product is fine. However, the major selling point was Dolby Atmos and DTSX which out the box did not have I hope this review helped.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Onkyo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely buy it again. It's a great product. I'm happy with it. Thank you very much.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super Spund System !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great ! My theater sound is better than ever.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good luck trying to update the firm ware

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed it and found the vocals sounded very muffled like the high end sound wasn't working. I tried several times changing the speaker settings to no avail. I assumed it had the latest update as the latest one is from 2019 but no they didn't. I spent 3 hours one 2 different computers trying to format a usb drive to something the receiver would recognize to no avail. Apparently the usb drive needs to be formatted to FAT with a dos partition according to the web wehen looking into the error code. What a complete waste of my time

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and the Bluetooth works great and sounds great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shannon W

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this new was waiting to get my outdoor speakers for it which is 8 klipsch outdoor cp 6 -75 watt white 8 of them paid for someone to come out to install everything and the volume on the receiver did not work so I called Best Buy. They told me to bring it in I still had one year COVERAGE manufacture, but once I got to the Best Buy, they told me I didn’t so now I have to re-buy a new one which cost 427.00 don’t have that right now very disappointed Yes, I don’t buy this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Short life-span

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great, but died within a year. Kept in a well-ventilated area, dusted regularly, never moved around. Just didn't turn on one morning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy with the new stero system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great. Two months later it stopped working. I have a 10 year old model and thats still working in my garage. Im not happy on the new one.☹️

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    No eARC or 120 FPS support but does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to replace my old Onkyo receiver with a newer model that supported Dolby Atmos and 4K. I have a 4K Blu-ray player and a DirecTV stream box connected to it. This receiver does the job and is about 1/2 the price as most of the other receivers that support 7.2 channels. My current speaker setup is 5.1 but this new receiver gives me the option to add two more speakers plus and additional subwoofer if I wanted. What sold me on this model is that it has a virtual height feature that allows me to enjoy Atmos and DTS-X content with my 5.1 setup. The sound is pretty good. The picture is also good running my devices through the receiver vs going directly to the tv. I was worried about this model not having eARC support but with ARC I can still turn on and off all my devices with a single remote. The only drawback is if you want to connect a PS5 to it. This receiver does not support VRR 120FPS. So you’d have to connect your PS5 directly to your tv but if you end up doing that, you’ll lose Dolby Atmos because of the lack of eARC. So keep that in mind. If you only plan on using this receiver do movies and music, it’s pretty awesome and you can’t beat the price but if you plan on using a gaming console, you’d probably want/need something else but those will run you at least two to three hundred dollars more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Great receiver but missing some modern features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what it is, this receiver deserves a 5, but for what it isn’t, I can only give it a 4. Setup was easy and the sound quality is great across a variety of devices and audio formats. The auto calibration was spot-on for speaker distances. The issues I have with this receiver are probably just down to its age. Despite still being sold, it lacks eARC and cannot pass through 4K 120 FPS. For its price, it should be able to do this, and competing receivers from Denon at a similar price can. I got an amazing deal on one open-box, though, so I am overjoyed with the value for the money. Rating it relative to what I paid, easy 5-star receiver. But relative to its current list price new, 4 is the best I can give it.

    I would recommend this to a friend
  • Pros mentioned:
    Power, Sound quality

    Rated 4 out of 5 stars

    Amazing HD Receiver great menu and features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace a Pioneer Receiver I’ve had do about 10 years , I’ve know had this recover 6 months now it pretty solid , I like having the 4k pass thru for my consoles , sound is good and it has good power , when watching movies the sound is clear and crisp and yes it also depends on you speakers but overall it’s a solid good sound receiver with good power , good menu and easy to switch between devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup, Sound quality

    Rated 4 out of 5 stars

    Roger

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up and the sound is great and i would recommend it to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Onkyo review TX-SR494

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Also remote has functions that make it easy to adjust stereo and surround formats. Sound quality is very good especially for the price. Bought the receiver on sale which made the purchase even sweeter. Even though it is not the latest model still has enough audio and video formats for most users' needs. So far so good on reliability of product. What I like most is the remote control which makes it easy to control the various features and formats of the receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Decent receiver

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, bright light decent sound and in budget range. Ours did stop working, had warranty,,,,that process sucked but JT at Best Buy helped us to finally get a new one after 7 weeks

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing receiver, sound is so good easily setup nice to look at , unfortunately it doesn’t have a phone input so the the sound had to be way up to get listening sound, ( not blasting sound still able to talk sound) so I returned it sadly. But for surround sound and cd players wow it’s amazing and price for what you get can’t beat it with any brand I have had all the pricy ones I am 65 grew up on the best rock and roll music. If you’re looking try this for anything but phonograph.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Great price and easy setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This receiver was the correct purchase for us. The ease of set up was great and it replaced the previous Onkyo seamlessly. The included microphone and instructions led us through the setup in about 15 min. We will defiantly purchase another Onkyo in the future,

    I would recommend this to a friend
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