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Customer Ratings & Reviews

Online Device Diagnostic and Repair (Remote Service)-Front_Standard

Customer rating

Rating 3.7 out of 5 stars with 6 reviews

  • 40%
  • 30%
  • 20%
67%
would recommend to a friend

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Cons

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Customer ratings & reviews

Page 1, showing1-2 of 2 Reviews mentioning:
  • Rating: 1 out of 5 stars

    DO NOT BUY - SAVE YOURSELF THE FRUSTRATION

    Posted
    cls128

    "0" Stars was not an Option, or I would've chosen it!! 2 Hours of my life that I will never get back! I purchased this "service" through www.bestbuy.com. It appeared as though it was going to save me time and hassle of having to take my computer to a Best Buy store to have the Geek Squad remove any virsus that maybe on my computer. I purchased this service, received my redemption code and instructions within the 15 minute time frame. I followed the instructions and kept getting an error message that my "order ID code" was invalid. I tried several times, then called the 800 number I received with the redemption code. 2 hour long story short, I had 2 different tech agents remote access my computer and they couldn't get the redemption code to work. I was then told to contact Best Buy because I had been speking with the Geek Squad tech support. They said it was an issue with the redemption number. I then called the toll free number for Best Buy. No one there knew anything either and transfer me to tech support. Again, they were unable to help me as they didn't even know about this service being offered. All they could suggest was transfering me to their order team and having a refund issued. The gentleman came back on the line after a few minutes and said that he explained to the order team representative what was going on, and was told that, even though they are not supposed to, they would issue me a refund which would show on my account within 5 to 7 business days. I thanked him for his help, but thought WTF, why wouldn't they be permitted to issue me a refund for a product that wouldn't work. So now I will wait and see if I get the FULL refund which would be the cost of the service, plus tax. I should've just taken my computer to the store to get fixed. It will take them about a week to service and cost me an additional $50 or so. Thanks for wasting my time online Best Buy Service!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy if you already have a virus..

    Posted
    shouldhaveknown

    I read the first/ only review of this product and was leary of purchasing it myself, but thought maybe it was just one person's bad luck. . I purchased theproduct, was sent the email with the product redemption code and followed the instructions. . Received an invalid ID code message. . tried several times, and even attempted the other code that comes in the email with no success. Called Geek Squad hotline to get it straightened out, was transfered to someone who they thought could help. . She tried, and was unsuccessful and her comment was "your computer may already have a virus". . she was very sweet, but I already know my computer has a virus which is why I purchased a virus removal program. . She transfered me to mission control, they had no idea what was going on, so I was transfered to a remote access tech who spent about half an hour trying everything he could on my computer to get the program to be accepted. He stated that if there was a virus he would try to just remove the virus himself instead of getting the program to do it, but it would take up to two hours on the phone and remote access, which would be a pain, but I would get over it to get my computer safe again. After he tried everything he was legally allowed to do, he eventually had to call me back to get a hold of the help desk, and we tried a couple of other options as a last resort, including deleting my account altogether and starting over, with no success. . his only suggestion that he and his help desk could come up with was to call the geek squad hotline and ask them for a refund, and possibly complain enough that they would maybe upgrade me to the tech support plan for 199.00 for a year for up to three computers, free of charge since I had already paid the 160.00 plus time spent on the phone, so I am about to try that. . All in all. . this is just a waste of your time no matter what, but the staff is very polite and they do genuinely try to fix the problem, they are just unable to. .

    No, I would not recommend this to a friend