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Customer Ratings & Reviews

Your price for this item is $139.99

Customer reviews

Rating 4.2 out of 5 stars with 226 reviews

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81%
would recommend
to a friend
Page 1 Showing 1-20 of 226 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love my Ooma

    |
    Posted .
    Owned for 1 month when reviewed.

    I’ve actually had Ooma for 10-12 years. My original system has worked great, but it got damaged during a recent move so I immediately went out and purchased a new system. I like this system better since it’s all wireless which makes placement much more flexible. Set up was simple. Ooma did require that I set up a new account, but my old phone number was ported over to the new account within 24 hours. If you’re trying to cut costs but still need a home phone.. Ooma is a great option.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Ooma phone

    |
    Posted .
    Owned for 9 months when reviewed.

    This phone served its purpose for the few months it was needed. My taxes only ended up being $5.99/month. Some of the calls echoed and I had to reset the entire unit a few times in order to make & receive calls. I also received a couple spam calls for me personally same day I activated, which was annoying.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Price, Set up

    Rated 5 out of 5 stars

    Own several of these systems for Home & Business

    |
    Posted .
    Owned for 1 week when reviewed.

    Easy to use, easy to set up, excellent price. I haven't figured out how the contacts will sync with social profiles, but I'm sure it will be another cool feature I stumble upon as I've done with the Ooma back-office and App for iPhone.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Call quality, Money saver, Price
    Cons mentioned:
    App, Home use

    Rated 3 out of 5 stars

    good luck

    |
    Posted .
    Owned for 4 months when reviewed.

    This is my second Ooma Telo Air. My first one was a Telo Air with the wireless adapter purchased in 2014 which lasted 6 years. I had switched from the Spectrum/TWC phone so in the 6 + years, I have saved around $3000. I have also been a Premier subscriber. I am pleased that the Ooma has saving me $3000. But this time, I have really had to work to get this set up properly—Ooma makes it very difficult and Customer Service is very poor. Some tips: 
If you would like to use your current phone lines for other handsets, make certain that your phone lines are not active before setting up your new Ooma. I have had my Ooma set up with a phone splitter in the Ooma “phone” jack. I connected 2 cordless phone base stations into this jack. Then I could set up the additional cordless phone handsets all over the house. For this new Ooma, since I have now made certain my home phone line is inactive, I plugged this new Ooma into my house phone jack, and other connected phones will work all over the house. Pros: Your online Ooma account lists all your phone calls by date, time, caller and duration of calls. This will be synced to your Ooma handset 3 “Phonebook.” Handset: nice bright clock! . Best Buys price was right. I ordered it online. There was a problem with the delivery and Best Buy’s Customer Service could not have been better. They shipped me a second phone right away. Cons: I received 2 Ooma’s from Best Buy since there was the delivery problem. Neither worked. I contacted Ooma Customer Service over a period of 5 days by 6 phone calls and 2 live chats. They had me do the usual unplugging, replugging, waiting, then blamed my Internet provider, my router, my firewall. After finally being connected with the Ooma “Higher Team” on Day 6, (without a phone) a “Higher Team” member told me that those Ooma activation codes were not working and being recalled. They sent me a working unit—which did work as soon as I made the connections. Wifi setup: I used this new Ooma with the ethernet connection for almost 3 weeks before I attempted to tackle the wifi setup. Even though my prior Ooma had the wifi adapter, I used the ethernet cable to connect to my router. I have a MacBook Pro with no ethernet port and I didn’t want to spend an additional $30 for the Apple ethernet adapter. I was anticipating a “better service experience” wifi set up on this new Ooma, as Ooma advertised with the “Ooma Setup App” announcement. I tried the Ooma Setup App using my iPad and iPod Touch and the app only took me as far as scanning the activation code before I got the message that I needed to call Customer Support! Oh, no, not again! Customer Support instructed me to disconnect the Ethernet cable, and within a day, the Ooma connected with my router over Wifi. It did not happen immediately. Many of the “Setup App” reviewers had the same frustration as I using the app. After I was using the Ooma for 8 weeks, the red light on the base unit started flashing. My Ooma app and my Ooma online accounts would not accept my password. I again called Ooma Customer Service—an “advanced technician” told me that when they received my defective unit their procedure is to deactivate the account! (Even though they had automatically billed my credit card for my monthly service 4 days before “deactivating me.” ) I was quite upset. They did reactivate my phone within a day, but I had to set up the Ooma as if I had first started with the service 6 years ago—all my saved information, blocked numbers, downloaded photo ID’s were lost. And then they billed me for that month again!! Even though it was entirely their error. I'd call Customer Service again to complain about the double billing, but CS usually makes things worse. So don’t expect much help from Ooma Customer Service. For the first 2 months I had this new Ooma, my online Ooma account indicated with a large red exclamation point that my account is “Offline” when it is actually online and fully functional. I did ask Customer Support about this. He told me I should use Chrome rather than Safari, but my Ooma online account still indicates that I am “Offline” on both browsers when it is online. The first week the handset batteries died after about 2 hours. I was ready to buy new batteries, but after a month of charging, the batteries seem to be holding a charge. Ooma’s robocall blocking has been outsmarted by all the robocallers since they remain my most frequent callers. There is occasional static on the phone, but it no worse than most cell phones. I fairly often get disconnected while in the middle of a call--and the base unit red light goes on, and has to cycle back on.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Ooma's free, pay tax only, service is high-value!

    |
    Posted .
    Owned for 2 months when reviewed.

    I purchased this on BestBuy because it came with the (2) extra handsets. The Ooma home-unit works great. You can use it with both WiFi and LAN-cable. The device is simple to set up and can be done mostly through your smart-phone. The handsets are okay, if you leave them not-charging, they would turn off to conserve power and you'll need to turn it back on once again by holding down the hang-up/call button on the handset. The service itself works well, it hooks up to the current home-phone line and it distributes signals to the rest of the home's phone jacks. Also, the phone app allows you to take and make calls from your smart-phone whilst using the phone number assigned to the Ooma unit, which means you can technically use your smart-phone to answer phone calls from home. The one thing I dislike so far is that even with the 'Premiere' service that includes spam-blocking, our phone line still receives a lot of unwanted spam calls. You can however block each number manually, but there's always new numbers that come up later. Over all its a pretty great deal because if you only use the 'free' service, you're only paying the ~$5 charge every month and that's super affordable to have a home phone that simply hooks up to your internet. The 'Premiere' service is nice because it also gives you a second phone line (which is helpful for home-businesses) but it costs about an extra ~$100 a year. Tip: Before activating your account you will need to call the CS dept to have them activate it for you, but if you're getting the 'Premiere' service, ask for a discount if you're willing to pay for it at the yearly rate; this should save you $20 or so. I hope this helps!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Set up, Sound quality

    Rated 5 out of 5 stars

    The best voice over IP units.

    |
    Posted .
    Owned for 1 month when reviewed.

    I like this unit because I had one before the one before it was really easy to set up however this unit took longer to set up took me awhile but I was able to do it both ways wired or wireless after I set it up it works great I do recommend this unit to anyone that would like to have voice over IP and the service it's great.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    I am glad I got my OOMA home phone!

    |
    Posted .
    Owned for 1 week when reviewed.

    I got this OOMA less than 2 weeks ago, set it up on my wireless internet pretty easily, I had to download the OOMA setup app on my cell in order to connect it wirelessly. Ethernet is also an option with no app needed. I ported my number from comcast voice. OOMA said it could take 30 days, but it only took a few days to port the number and they give you a temporary number to use until then. My bill will be only 5.95 per month with OOMA. If you want to have enhanced caller ID, you have to get the Premier service for 9.95 a month, otherwise you just see the number of the caller unless you have them in your contacts. You can use the handsets provided, they have picture ID, or you can use any cordless phone you already have, and you can use OOMA voicemail, or your own answering machine. As with any digital phone service, if you have no power or no internet, you wont have phone service. OOMA offers a 4 G backup, but its not compatible with Telo Air. The only downside is a slight delay when you answer the phone or when you are dialing out and waiting for it to ring on the other end. In the few days I have been using it, the calls are clear and the service has been great!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Call quality, Money saver, Price

    Rated 5 out of 5 stars

    Works great and saving tons of money!

    |
    Posted .
    Owned for 1 month when reviewed.

    I finally decided to transfer the landline we've had for more than 25 years. We have cell phones with different numbers, but I wanted to keep our old landline number both for nostalgia and to reduce spam calls to our cell phones. (We give out our home phone to businesses, when we sign up for things, etc.) I transferred our home phone number to Google Voice and bought signed up for Ooma because I wanted 911 service. I could have just bought the Ooma telo and used our existing wireless phones, but decided to go ahead and get the Ooma handsets too. I'm really glad I did. We have the two Ooma handsets along with one old wireless phone hooked up to our Ooma Telo. You probably don't care about all that, you just want to know if it works --- and the answer is yes! I've been very happy. It was relatively easy to set up and now works just like our old landline did. I can check Ooma voicemail on the Telo, on the Ooma handsets, on my computer or on my cell phone. I also get a text message on my cell phone when we have a voicemail. I can also easily block spam numbers. The best part is we are paying about $7/month for Ooma versus $65/month for the landline. My only complaint isn't anything that's inherently wrong with Ooma, but rather only an issue if you choose to use a Google Voice number with Ooma. When you set up GV with Ooma, you actually end up with two phone numbers: the original Ooma phone number you receive when setting up the system and your GV number. You can use both numbers if you want, but I choose only to give out the GV number. So, nobody I know or want to talk to ever call me on the Ooma number. However, and here's the issue, that number is still active, so spammers call that number. That means I get spam numbers to both my Ooma number and to my GV number. With that said, if you're transferring a landline, you could transfer it straight to Ooma and not use GV if you want. That would eliminate the problem of two numbers and additional spam calls. Anyway, Ooma has been working great. It was easy to set up and I'm saving about $55/month.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Works great, simple to use!

    |
    Posted .
    Owned for 1 month when reviewed.

    Ooma seems too good to be true. It is cheap, simple to use, and reliable. I have the base, 3 wireless handsets, and a desk phone. The system is so flexible that it can be a simple to use home phone, or an excellent option for a home office or a tech geek like me. There are so many optional advanced features. Some are not perfect, like I have yet to be able to get my cell phone to properly connect. But other things like connecting a Bluetooth headset to the base makes it so nice to be able to talk on the phone while I am making dinner. The range of the base is also impressive. It is located in my spare bedroom while the farthest away handset is on the opposite end of my apartment. Even though it sits below my WiFi router and SmartHome hub, the handset has full bars for signal strength. With the optional battery backup, the system can continue to run without power (as long as your modem is also on battery power). P

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Upgrade on Wiireless connection.

    |
    Posted .
    Owned for 5 months when reviewed.

    I had the original ooma for years, which I used wirelessly for years by way of a separate purchase of a dongle. This was a pain, so upgrading to this version, which allows for a Bluetooth connection is a Godsend. It was easy to connect and reintegrate into my system. Connection and sound quality of all handsets is great. Coupled with a phone bill of $5.34, best investment I've made! Highly recommended purchase.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Works Great for my 80+ year old Mom

    |
    Posted .
    Owned for 1 month when reviewed.

    I purchased this as a landline for when my Mom when her cell phone battery would run out. Also, it is great to have this Ooma line when she asked questions about her cell phone. I am using it for basic service so the cost per month for taxes is less than $10. I bought this for a second line since I could not get to my Mom when she had trouble with her cell phone because her building was locked down for the Covid19. I worked out with the staff to plug it in for me after I programmed it in the parking lot with their Wi-Fi node access. She plugged it in and it worked great. The only thing is if you do not have enough bandwidth on the Wi-Fi, the person with the Ooma will hear you clearly but they may break up a bit on your end due to allocation for download bandwidth trumps the upload bandwidth. Still is a good system to use as a backup to a cell phone.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Works as expected.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Bought this one to replace an older Ooma Telo with the last gen headset. The older headset was terrible and never worked right due to battery problems. The surface coating of the older Telo unit and headsets also became tacky and sticky. This new unit works as expected as is no different in function as my old Ooma. I like the new headset design. Hopefully the surface coating on the units won't get sticky and tacky like my previous Ooma.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice upgrade from original unit

    |
    Posted .
    Owned for 1 month when reviewed.

    The Telo Air is a nice upgrade from the original Telo I have owned for nearly a decade. The handsets are clean and modern with some nice features, such as picture id for callers who are in your phone book.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good, but?

    |
    Posted .

    Ooma is very good and you pay only $5 taxes. The only problem is the phones don’t have a quality call. I added an extra Panasonic phone I had and you can see the differential. With the ooma phone you listen the voice with a little distortion and sometimes I can’t understand very well the another people and that didn’t happen with my extra Panasonic phone

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    OOMA is Awesome!!

    |
    Posted .
    Owned for 9 months when reviewed.

    A super easy affordable VOIP product for any home or small office. OOMA made it easy for me to port my old number over and has a very intuitive and visualy pleasing interface on thier APP and web console. Thanks OOMA!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Worth it

    |
    Posted .
    Owned for 1 month when reviewed.

    Decent for what it is. Was a little difficult setting up. I paid for the extra for the plan with OZOO

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice transition fr. Straight Talk Wireless Home Ph

    |
    Posted .
    Owned for 3 weeks when reviewed.

    It has only been about a month since I have used this, but I really like it. I transitioned off of Straight Talk Wireless's similar home phone version. That had some annoying beeping sounds when you answered the phone. That cost was bout $18/mo. This is down to about $6 (paying for taxes only) It is wireless, but I hooked it up to ethernet to cut down on having a lot of wireless devices on my network. I have it hooked up to a Panasonic home phone system/answering machine (with five handset). I have the other two handsets and they work well, but I didnit need seven handsets in my house. I bought this because it was on sale and had the wifi options (just in case). I probably could have gotten by with just buying the base only. However the extra handsets were a nice option while transitioning my phone number. It says expect 30 days for porting the number, but they did it in about 5 days. I am putting it on a UPS since it takes abut 10 minutes to reboot if the power goes out.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Simple home phone

    |
    Posted .

    Works well, very basic and all we need for a home phone.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    So far, so good!

    |
    Posted .
    Owned for 1 month when reviewed.

    Purchased OOMA to get rid of my LAN line. The porting process and overall experience switching to OOMA has been great, we don't miss the old phone service at all. Though I already had a wireless phone system which I connected to the OOMA I decided to buy the bundle and try OOMA's digital phones. The voice quality of the phones is just OK. I would still buy the bundle again though because of the integration with OOMAs advanced features (e.g. visible voicemail, etc.).

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good when you cannot use wired connection

    |
    Posted .
    Owned for 3 weeks when reviewed.

    the system works as expected, signal still good even it is wireless connection, a little delay on the ring tone and the response you hear from the caller. I would think you should go with the wired unit if you could install it at your house, since I owned one and never have problem with it.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend