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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 246 reviews

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82%
would recommend
to a friend
Page 5 Showing 81-100 of 246 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Should not wait too long!

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Wonderful and good customer service!!! I hope I did it earlier.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Bad start turned out ok.

    |
    Posted .

    Original Telo unit did not work and had to be returned to Ooma. They sent a replacement and it is working fine. Seems like the unit I received might have been a return since some of the plastic was removed from the phones. On the bright side they said it would take 3 -4 weeks to port our number but it only took about 3 days.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Excellent Phone!

    |
    Posted .

    Excellent product and customer service. I had a problem with one of the handsets and they sent a new one out. Anyone paying for conventional phone service or Voip through their internet provider should get this product and save some money.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Ooma Phone

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Nice product for someone whom is looking for an VOIP AND a phone service.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Ooma with HD3

    |
    Posted .
    Owned for 1 month when reviewed.

    Great telephone services. Equipment is very good especially with wifi and the HD3 handsets

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ooma Rating

    |
    Posted .
    Owned for 1 month when reviewed.

    Best Buy staff were very helpful. Ooma is the way of the future. Say goodbye to monopolizing carriers that charge too much.

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Ooma review

    Posted .

    Excellent price and function make this an ideal option

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Call quality, Price, Set up

    Rated 5 out of 5 stars

    Works great and very reliable

    |
    Posted .
    Owned for 3 weeks when reviewed.

    This is my second Ooma telo. The first one died after many years, at least 10. It may have been the victim of a storm. This one was very easy to set up although the technical support was not at all knowledgeable about the product and kept on reading to me from a script. I was able to set up the device on my own after realizing that the technical help was not at all helping. Once set up, the device works as advertised. Calls are always clear and there is never a moment when I have difficulty with audio. The handsets are very ergonomic and have a small base, which means that I have many places where I can set it down without worrying about space. Of course, I can place it only in spots where I have an electrical outlet as one is needed to power the handsets. Once powered, the handset can be used anywhere in my house. I have not tried using the handset outside my house, but I know that it works at least 40 feet from the base. With the handset and wifi, making and receiving calls are seamless. The Built-in WiFi in the telo implies that I can place it literally anywhere in my house. The telo and two handsets were on sale when I bought them. The price was reasonable, but the most significant factor in terms of price is that the value to operating cost ratio for this product is highly competitive. Though I have used the premium service in the past, I now use only the basic service as I use the Ooma service as a supplement for my cell. Nonetheless, there are some nice features that come with the premium service. Of course, nothing is free or always priced perfectly on the sweet spot; thus one must pay extra for the premium service.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good buy for wireless ooma deal

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Good buy for wireless ooma deal. Wireless base has good range, phones work well.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    ooma rvw

    |
    Posted .
    Owned for 3 weeks when reviewed.

    We are pleased with the good value and very good quality of the VoIP and hansets

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Crude VOIP Solution - More trouble than expected.

    |
    Posted .

    It took over 30 minutes on the phone with tech support to get it activated. A total waste of time. Once it was activated, sound quality was mediocre. Documentation is a nightmare. After a few days, unit disconnected. It would not make or receive calls. I have cancelled the account and as soon as I can get the box and repackage this junk, I will be returning it. BTW The keyboard is not backlight and nearly impossible to read. I believe there are other more refined alternatives available. All I wanted was a reliable backup for when cellular was down. In my opinion, reliable doesn’t seem to describe this device.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Hardware issues

    |
    Posted .
    Owned for 1 month when reviewed.

    Spent hours and hours trying to set this up. After trying everything multiple times assuming I was missing something, got on the phone with tech support. The unit had a defective activation code and was a “known issue”. Waited a week, got the new one, and handset’s wouldn’t pair. Again had to call ooma support. Ended up being a software update that they had to push through manually. Another know issue. Everyone I spoke with had been pleasant (although not knowledgeable until I got to the tech people) but the process was reaaaallly frustrating. Shouldn’t have been that hard. Made test calls and seems OK, fingers crossed. Only been a day.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great so far

    |
    Posted .
    Owned for 2 months when reviewed.

    ordered this as a means to fax. Works great and wireless to boot

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Poor Sound Quality

    |
    Posted .
    Owned for 1 month when reviewed.

    This item was very hard to properly connect to my wi-fi network. The connection required two tech calls. After the connection the sound quality of the handsets is terrible. It's almost impossible to understand calls on the handset. I'm looking for an alternative to this system.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good deal. Included two phones

    |
    Posted .
    Owned for 1 month when reviewed.

    This was a good deal. It included two phones. It is a Tello to air. Like it very much!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great service

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Our number was ported over quickly and the service is very good.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    East to use

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Easy instal and works in the whole house. Good quality of phone conversation

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Home phone

    |
    Posted .
    Owned for 4 months when reviewed.

    Nice cheaper way for home phone service threw internet connect

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice phone but bad Loma service

    |
    Posted .
    Owned for 1.5 years when reviewed.

    The product works great but I am not impressed with the ooma service.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Good value when it works properly.

    |
    Posted .
    Owned for 1 month when reviewed.

    Product hardware seems okay, reception and connection not consistent.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend