Customer Ratings & Reviews

Moved from Vonage to Ooma phone service. Brought the Ooma device home and within a few minutes had it connected to router. Transferred my number to Ooma easily. They said it would take 3 weeks but it was done in about 3-4 days. If I had set it up a couple days earlier I coiuld have avoided another month of Vonage, but the number must be active when you request the transfer or you will probably lose it. Sound quality is better than Vonage and for less money I get unlimited calling.

Ooma is easy to install and a great product to save on your phone bills. Its great receiving the home phone calls on my cell.

I've had Ooma for 4 years or so. I recently had to replace my Ooma. It was easy to set up and works fabulous.

Very pleased with Ooma. Easy to learn and use. Clear sound! Can’t beat the monthly cost.

Worked flawlessly for our restaurant phone system.

No brainer.....phone bill went from $90 to $3, with virtually no change in service / quality.

I am cutting the cord on the cable company, and this is the first step! Easy instructions, good quality sound.

Setup and instructions are easy to follow Woks as advertised Good vslue

Easy setup. Replaced ATT Uverse VOIP with Ooma. Saved $25 per month. Stopped Suspected Spam identified calls Plugged into router then plugged into house phone wiring.

So far so good. Still waiting for my cable bill so I can calculate how much I’m saving per month, but at 1st glance I think I will be saving between $30 to $35 per month. The porting of my number was a bit expensive, and we had to fax them a cable bill so that cox would port it, but once we did that the porting went off without any further issues.

Easy and quick set up. Sound quality equal to landline.

Great price. Great phone service. Way clearer than the Vonage I had.

It is very easy to install and activate. Best of all, it saves a lot of money in a long run for telephone service.

Very good purchase. Device works good. Clear calls. Easy set up. Can't believe didn't buy this before. Money saver.

Easy set up and has never failed me yet. I was excited to cancel my regular phone bill.

I have had the telo for a month now. I am on my 2nd telo with a 3rd on the horizon. First telo had issues in beginning, but got better. However, the speaker in the machine which announces how many messages you have was choppy and echoed: Every other syllable was blocked out: You __ mess __ and __ save __ mess__ges. (Outside callers voicemail messages were fine.) I talked to customer service level 1. Their stock answer was always reboot telo and modem. Once they checked internet speed and told me it was great. Then they passed me on to level 2 customer service who performed a number of additional tests. Level 2 couldn't resolve the problem; they determined it was a speaker issue, and sent me a new telo 2 weeks later. The 2nd telo had the same poor quality announcer speaker issues as the 1st. In addition, when I turned the brightness of the blue status light down to 1 (dimmest), the telo started automatically rebooting itself frequently and randomly. During these reboot episodes lasting 3-5 minutes each, I had no phone service which concerned me in case of an emergency. I noticed a correlation between the brightness settings and the automatic telo reboots: The dimmer the brightness, the more frequently the telo rebooted itself. It was still happening at the highest brightness setting of #4 (highest). The dimness control seems to control the electrical power of the telo. I called customer service several times. Level 1 couldn't resolve it. Sometime I was lucky enough to get someone immediately at level 2, other times level 1 told me level 2 would call back - they never did. You have to be very persistent and not give up to get any resolution. Then they told me to plug the telo into a different outlet. Hmmm... My computer tower, monitor, modem and printer have been using this electrical outlet for over 10 years and there has never been any problem with the outlet. Even the 1st telo did OK in the outlet. I tried another outlet which is not convenient. Same problems at first. Then later I tried it with an extension cord, kept the brightness at # 4, and now a solid purple light has come on twice automatically which means it is in do not disturb mode. I didn't even touch it. The only way I can clear it is by rebooting the telo. Also, I'm having trouble deleting messages: The delete button doesn't work right away-- I have to go 5 times through the process of listening to a message and pressing delete until it finallty gets deleted. I will have to call customer service again. It seems like it's easier for Ooma to send out a new device every time there is an issue, rather than fixing the existing problems and sending out a reliable quality machine without defects. I'm betting the 3rd telo they send me will have the same speaker problems as telo 1 and 2, andfrequent automatic rebooting issues as telo 2. Unfortunately I bought my telo from Best Buy which has only a 2 week return period, so I am stuck with the telo now. It's too bad because the telo could be a great product if Ooma fixed the bugs it could save people a lot of money on phone service. Also, you have to return your "defective" telo to Ooma after you receive your new replacement. I did so 2 days afterwards, but it takes 10 days to get to Ooma's California location. In the mean time, Ooma kept sending me emails and voicemails that if I didn't return it in 14 days, I would be charged. They could have simply checked the tracking number they assigned in their return label to see that it was enroute. I had even called them to let them know I brought it to the UPS store, but the messages continued until they finally received it.

Good Sound, Good pickup of voices, Good value, and easy to use!

I bought my first Ooma 7 years ago. I had no problems that time, and only paying $6.00 per month. No more paying for long distance, and talk as much as I want. I do not miss paying a phone bill that was at least 60. a month. Well after 7 years I had to replace it, and thankful Best Buy had one left. I love this system and you can upgrade for international calls as well.

We have been using the Ooma VOIP telephone service for over 15 years. It is reliable and has saved us a few thousand dollars over that time. We finally had to replace the very old box.

I purchased the Ooma to try to save money. Not only am I saving $30.00 per month, I am getting cristal clear voice.